ServiceFirst

Drive sales growth with superior customer service

Superior customer service starts with hiring people who enjoy fulfilling clients' needs. ServiceFirst™ will help you do just that by assessing each candidate's service abilities. It provides you with key interview questions and coaching tips to help you select and develop candidates who will keep your customers happy and doing business with your company.

ServiceFirst asks candidates to share their attitudes on a wide variety of service issues and assesses whether they will provide outstanding service, fulfill client needs quickly and efficiently, identify sales opportunities and create sales leads, and resolve client complaints promptly and courteously.

Each candidate report provides an overall customer service rating as well as ratings on four key service dimensions:

• Active — seek out and act on service and sales opportunities
• Helpful — go the extra mile to meet and exceed customer needs
• Personalized — recognize each customer's unique qualities
• Polite — be courteous and establish rapport

The candidate reports include special interview questions for each service dimension, a guide for evaluating responses, and, perhaps more important, tips on how to coach and develop the candidate.

Availability

Currently available in the United States, Canada, and the Caribbean. Please contact us if it is not already available in your country.

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ServiceFirst is a trademark of People Focus, Inc.