Research
In today’s performance-driven business environment, market intelligence can provide a company
with an enviable competitive advantage. At LIMRA, we strive to provide relevant, timely and customer-focused
market research and intelligence to drive results.
Asia-Pacific: English
Call Center Operations in Asia (2009)
Although insurers in Asia use word-of-mouth/employee referral as a recruiting strategy, some companies still report an average tenure for call center representatives which falls below 12 months.
(Author: Ruthine Williams-Baron 11 Jun 2009
|