Research

In today’s performance-driven business environment, market intelligence can provide a company with an enviable competitive advantage. At LIMRA, we strive to provide relevant, timely and customer-focused market research and intelligence to drive results.

Asia-Pacific: English

China -- Agent Production and Survival (2009)

Learn about agent retention and productivity practices in China from this study.

(Author: Ingrid R. Goodenow 27 Oct 2009

Channel Conflict: A Focus on the Korean Life Insurance Industry (2009)

Korean companies should take potential channel conflict more seriously.

(Author: Woo Seung Na 09 Oct 2009

Agent Production and Survival: Asia Region (2009)

What are agent retention rates and productivity levels in Asia?

(Author: Ingrid R. Goodenow 21 Aug 2009

Agent Production and Survival - Malaysia (2009)

Learn about agent productivity and retention practices in Malaysia from this report.

(Author: Ingrid Goodenow 24 Jun 2009

Call Center Operations in Asia (2009)

Although insurers in Asia use word-of-mouth/employee referral as a recruiting strategy, some companies still report an average tenure for call center representatives which falls below 12 months.

(Author: Ruthine Williams-Baron 11 Jun 2009

Call Center Operations in China (2009)

Recruiting and retention are major challenges among insurers in China who use call centers.

(Author: Ruthine Williams-Baron 09 Jun 2009

LIMRA Spotlight

Call Center Operations in Asia Learn how call centers are organized, and gain a better understanding of the staffing needs of call centers in the region, and how to handle the challenges that influence call center operations in Asia. (Korean version here)
Podcast – The View From Asia. In early 2009, Gary Aluise, head of LIMRA’s international business, met with executives of member companies in Asia who are guiding their firms through economic turmoil.
Thinking Out Loud With LIMRA — audio podcasts (Available in English only). LIMRA’s podcasts are a convenient way to learn about new studies and hot issues that impact the financial services industry. Subscribe today and hear first hand from LIMRA researchers and industry experts.

Solutions

Distribution Channel Analyzer Analyze the productivity of your current sales force and project future results.
iCAP -- Analyze the productivity of your current sales force and project future results.