Thinking Out Loud with LIMRA audio podcasts
Welcome to Thinking Out Loud With LIMRA! Our audio podcasts are a convenient and easy way to stay tuned in to new studies and hot issues that
impact our industry. Become a subscriber and hear first hand from LIMRA researchers and industry experts and insiders.
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Gain knowledge and a unique perspective from LIMRA researchers. This channel highlights new studies and provides valuable insight into the benefits of the report — straight from the source. Researchers address points of interest from their studies in a series of episodes that will engage and inform.
Wednesday, May 19, 2010
LIMRA talks with Malcolm McCulloch, senior research & market consultant, and Steven Miano, director of the customer contact center at ING, about changes and challenges with staffing call center in the financial services industry.
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