Recent Research

Hot Topics

• Hot Topics -- The Future of Life Settlements (2010)   (26 Jul 2010)

• Hot Topics -- Update on Executive Compensation (2010)   (19 Jul 2010)

• Hot Topics -- A Look at Hybrid Wholesalers (2010)   (12 Jul 2010)

• Hot Topics -- Improving Agent Client Relations (2010)   (06 Jul 2010)

Research Reports

• Clinical Group Disability Models (2010, MarketScan)
  What are company practices regarding use of nurses and physicians for short-term disability (STD) and long-term disability (LTD) cases?
  (Author: Cheryl A. Brown, 29 Jul 2010)

• Defined Contribution Plan Conversions (2010, MarketScan)
  Interested in defined contribution plan conversion standards? New MarketScan results are available.
  (Author: Cecilia Shiner, 28 Jul 2010)

• どちら様ですか？アジアにおけるテレマーケティング業務の成功への手掛かり (2010)
  アジアの保険業者はどのように新しいマーケットに参入し、コストを削減しているのでしょうか？テレマーケティングは、収益性のある代替ディストリビューションチャネルとして浮上しています。
  (Author: Ruthine A. Williams-Baron, 27 Jul 2010)

• The 401(k) Scorecard: 2009 Annual (2010)
  Are 2009 401(k) sales trends showing improvement in the market?
  (Author: Kathleen Rook, 27 Jul 2010)

• Consumer Sentiment Tracking Study (2010, July Update)
  After showing signs of improvement during the spring, consumer sentiment surrounding the economy worsened by mid-July, mirroring opinions expressed a year ago.
  (Author: Jennifer L. Douglas and Scott R. Kallenbach, FLMI, 26 Jul 2010)

• バンカシュアランス商品およびマーケティング―中国 (2010)
  中国マーケットのバンカシュアランス情報をお探しですか？
  (Author: Ingrid R. Goodenow, 26 Jul 2010)

• Financial Styles of Affluent Women (Research Briefing, 2010)
  Should you sell differently to women than you do to men? Do women handle finances differently than men do? What are the facts?
  (Author: James Mitchel, 19 Jul 2010)

• Gearing Up for the Challenge: Marketing Auto Insurance to Gen X and Gen Y (2010)
  Seeking information on auto insurance is fairly common, making it important for companies that sell personal auto insurance to market their products to the multiple generations of drivers who regularly consider changes. Will the same messages that have been used with Baby Boomers be effective in reaching out to Gen Xers and Gen Yers? What role will online information sources play?
  (Author: Mary Art; Nilufer Ahmed, 19 Jul 2010)

• Understanding the Web Link: Gen X, Gen Y, and Life Insurance (2010)
  As Gen Xers and Gen Yers consider life insurance, do they use the Web? How do they buy life insurance? How can insurance companies use the Web as a link to Gen Xers and Gen Yers to educate them and build their brands? Companies need to use the Web to reach out with education and service to establish links between them and their potential future customers.
  (Author: Mary Art; Nilufer Ahmed, 16 Jul 2010)

• U.S. Individual Annuity Yearbook - 2009 (2010)
  How did sales of individual annuities fare in the 2009?
  (Author: John B. Sullivan, 16 Jul 2010)

• U.S. Group Life Sales Survey (2010, 1st quarter)
  Learn about the latest group life insurance trends and benchmark statistics.
  (Author: Kimberly Landry, 15 Jul 2010)

• NADP/LIMRA 2009 U.S. Group Dental Claims Processing Metrics (2010)
  Does your company offer best in class claims processing service? Compare your results to this annual industry-specific benchmarking report for the U.S. dental marketplace.
  (Author: Yuliya Babushkina, 12 Jul 2010)

• 誰在打電話？亞洲電話行銷營運成功的關鍵 (2010)
  亞洲的保險公司如何進入新的市場並削減成本？電話行銷已成為一種有利可圖的替代性經銷管道。
  (Author: Ruthine Williams-Baron, 09 Jul 2010)

• Bancassurance Products and Marketing - Hong Kong (2010)
  Looking for bancassurance information in the Hong Kong market?
  (Author: Ingrid Goodenow, 08 Jul 2010)

• Bancassurance Products and Marketing - Taiwan (2010)
  Looking for bancassurance information in the Taiwan market?
  (Author: Ingrid Goodenow, 08 Jul 2010)

• 銀行保險產品與行銷 — 台灣 (2010)
  您在尋找台灣市場上的銀行保險行業資訊嗎？
  (Author: Ingrid Goodenow, 08 Jul 2010)

• Scaling the Pre-Retiree Market (2010)
  Find out how to scale the opportunity represented by over 30 million pre-retired individuals.
  (Author: Matthew Drinkwater; Cecilia Shiner, 07 Jul 2010)

• 谁在打电话？亚洲电话推销运营成功的关键 (2010)
  亚洲的保险公司如何进入新的市场和削减成本？电话推销已成为一种有利可图的替代性经销渠道。
  (Author: Ruthine Williams-Baron, 07 Jul 2010)

• LIMRA and NADP U.S. Group Dental Plans Sales Survey (2010, 1st quarter)
  Understand the trends and benchmark statistics for the group dental insurance marketplace.
  (Author: Yuliya Babushkina, 06 Jul 2010)

• The U.S. Retirement Plans Survey (2009, Annual)
  Are retirement plans trends showing improvement in the market?
  (Author: Kathleen Rook, 06 Jul 2010)

• U.K. Market Briefing (June 2010)
  This edition of UK Market Briefing focuses on the fate of the UK Financial Services Authority under the new UK Coalition Government.
  (Author: Brian Eves, 06 Jul 2010)

June 2010

Hot Topics

• Hot Topics -- Today's Hispanic Market (2010)   (28 Jun 2010)

• Hot Topics -- Marketing Disability Insurance (2010)   (21 Jun 2010)

• Hot Topics –– A Global Look at Bancassurance (2010)   (14 Jun 2010)

• Hot Topics -- A Time to Save (2010)   (07 Jun 2010)

• Hot Topics -- Direct Marketing (2010)   (01 Jun 2010)

Research Reports

• Financial Reform Legislation: The Time Is Now (2010)
  As Washington moves closer to the most sweeping financial reform since the 1930s, what major initiatives will impact insurance-related operations?
  (Author: Scott Kallenbach; James O. Mitchel, 30 Jun 2010)

• 안녕하세요? 보험 안내입니다 - 아시아 보험 시장에서의 텔레마케팅 성공 전략 (2010)
  아시아 지역 보험사들의 신규 시장 진입 및 비용 절감 전략 - 수익성 높은 새로운 판매 수단으로 등장한 텔레마케팅 판매.
  (Author: Ruthine Williams-Baron, 29 Jun 2010)

• 银行保险产品与行销—中国 (2010)
  在寻找中国市场上的银保业信息吗？
  (Author: Ingrid Goodenow, 29 Jun 2010)

• MarketTrends LIMRA's Factbook: 2010 Trends in the United States (2010)
  Looking for product, distribution, markets, or retirement trends? They're at your fingertips.
  (Author: Patricia Ash, 25 Jun 2010)

• Produtos e marketing de bancassurance — China (2010)
  Procurando informações sobre bancassurance no mercado chinês?
  (Author: Ingrid Goodenow, 23 Jun 2010)

• Productos y mercadeo de bancaseguros - China (2010)
  ¿Está buscando información sobre bancaseguros en el mercado de China?
  (Author: Ingrid Goodenow, 22 Jun 2010)

• 방카슈랑스 상품 및 마케팅 — 중국 (2010)
  중국 시장의 방카슈랑스에 대한 정보를 찾고 계십니까?
  (Author: Ingrid Goodenow, 22 Jun 2010)

• Directionally Challenged: Where Does Health Care in America Go From Here? (MarketFacts, Spring 2010)
  Now that health care reform has passed in the United States, how should insurers prepare for what’s ahead for our industry? In addition, what questions should our industry be asking?
  (Author: Jennifer Douglas; Scott Kallenbach, 18 Jun 2010)

• Money Can’t Buy You Love (Can It Buy You a Career?) (MarketFacts, Spring 2010)
  When it comes to attracting and retaining sales talent, getting the attention of potential recruits is the first step. Hiring, training, and — ultimately — retaining them are a whole other matter. In this article, producers share their stories on what keeps them at one company or drives them to another.
  (Author: Polly Painter Eggers, 18 Jun 2010)

• A Loaded Question: Are Consumers Better Off With Choice or Control? (MarketFacts, Spring 2010)
  Are consumers better off with wide array of choices when purchasing financial products, or are their interests better served when compelled to buy a product by legislative decree?
  (Author: Brian Eves, 18 Jun 2010)

• Help Is on the Way: Reaching Out to Middle-Income Women (MarketFacts, Spring 2010)
  How can financial services companies reach out to middle-income market households and make a difference? The answer could lie in reaching out to the women in these households — the wives, mothers, and singles.
  (Author: Nilufer Ahmed, 18 Jun 2010)

• Proactive Intervention: An Analytics Approach to Group Policy Plan Retention (MarketFacts, Spring 2010)
  Plan retention can’t begin at policy renewal. It requires superior customer service and advanced, real-time member data profiling throughout the life of a carrier-client relationship.
  (Author: Jay McLauchlin, HealthPlan Services, 18 Jun 2010)

• A Daunting Task: Selling Life Insurance in a Tough Economy (MarketFacts, Spring 2010)
  Where does life insurance fit in a consumer’s financial world today? With fewer consumers purchasing new life insurance policies, companies are finding it harder to sell their products. This article examines some of the reasons consumers aren’t buying, as well as what companies can do to reengage their interest.
  (Author: Cheryl Retzloff, 18 Jun 2010)

• With Ever-Present Access (MarketFacts, Spring 2010)
  Retirement plan providers — like most companies — continually advance their technological resources in efforts to better serve their customers and shape existing relationships. Despite the high level of quality Web sites today, plan providers can still distinguish themselves with their technology offerings. This article explores how plan providers can move their business forward and maximize service opportunities.
  (Author: Mary Art; Cecilia Shiner, 18 Jun 2010)

• Annuitization Supremacy — GLWBs: The Guaranteed-Lifetime-Income King (MarketFacts, Spring 2010)
  What have become extremely popular in the retirement income market are guaranteed lifetime withdrawal benefit (GLWB) riders by which a deferred annuity can remain an accumulation vehicle while guaranteeing a stream of income for life — even if withdrawals should deplete the account value.
  (Author: Dan Beatrice, 18 Jun 2010)

• With the Worst Over: What’s Ahead? (MarketFacts, Spring 2010)
  With economic recovery under way, where will the financial services industry stand once the dust settles? In this article, financial executives identify growth areas that may impact the industry.
  (Author: Scott Kallenbach, 18 Jun 2010)

• The Smartphone Panacea: Moving to Mobile Usage (MarketFacts, Spring 2010)
  Notable insurance companies and others in the financial services industry have taken the leap into mobile technology to provide information and services to their customers. Is it the new frontier in gaining market share?
  (Author: Det Ansinn, Mobile Tag Company, 18 Jun 2010)

• The Financial Lives of Gen Y: A Qualitative Perspective (MarketFacts, Spring 2010)
  What are the financial lives of Gen Ys like? How can financial companies reach out to them with information, products, and services to help prepare for their futures? Can technology play a role?
  (Author: Mary Art, 18 Jun 2010)

• In Search of Demonstrable Returns: Exploring the Financial Services Industry’s E-Marketing Landscape (MarketFacts, Spring 2010)
  Creating effective, efficient Web development practices can build the foundation for successful e-marketing initiatives in the future. This article addresses current carriers’ Web development practices and reveals how carriers are using two types of e-marketing — interactive advertising and email marketing — to show demonstrable returns.
  (Author: Elizabeth Schwarz, 18 Jun 2010)

• LTCI and CLASS Act: Industry Awaits Silver Bullet - Gets Lead One (2010, Research Briefings)
  Wondering how Americans will react to CLASS Act? Are the less desirable risks the only group interested in participating in the federally-administered LTCI plan? LIMRA has captured consumers' earliest reaction to the CLASS offering.
  (Author: Jennifer Douglas, 18 Jun 2010)

• Value-Added Services (2010, MarketScan)
  Looking for the value-added services offered by companies on their group products?
  (Author: Karen Fisherkeller, 18 Jun 2010)

• Agent and Broker Compensation Practices for Voluntary Worksite Products
  Which factors determine commission rates paid for voluntary product sales (group and individual)? How common are bonuses offered to incentivize these offerings? Are internal reps involved in the worksite sales process? Drawing on findings from a comprehensive 2009 Worksite Marketing Compensation study, this report answers these questions and more.
  (Author: Ron Neyer, 16 Jun 2010)

• Quem fala? Pontos estratégicos para uma operação de telemarketing bem-sucedida na América Latina
  Como as seguradoras estão cortando custos e conquistando novos mercados na América Latina?
  (Author: Ruthine Williams-Baron, 14 Jun 2010)

• ¿Quién llama? Claves para un telemercadeo exitoso en Latinoamérica
  ¿De qué manera los aseguradores están reduciendo costos y alcanzando nuevos mercados en Latinoamérica?
  (Author: Ruthine Williams-Baron, 14 Jun 2010)

• Canadian Group Life and Health Insurance Sales: 2010 First Quarter Review
  Looking for new sales trends in the Canadian group insurance market? Review this quarterly benchmarking report for the most up-to-date trends.
  (Author: Anita Potter, 14 Jun 2010)

• The U.S. Group Disability Insurance: 2010 First Quarter Review
  Looking for new sales trends in the group disability market? Review this quarterly benchmarking report for the U.S. group disability marketplace.
  (Author: Anita Potter, 14 Jun 2010)

• Who's Calling? Keys to a Successful Telemarketing Operation in Asia (2010)
  How are insurers in Asia reaching new markets and cutting costs? Telemarketing has emerged as a profitable alternative distribution channel.
  (Author: Ruthine Williams-Baron, 11 Jun 2010)

• Understanding Today's African-American Consumers
  Marketing to African Americans? Learn about their financial goals, attitudes towards life insurance, how these attitudes have changed over the last 12 months, and whether these attitudes are different from the general population.
  (Author: Nilufer Ahmed, 11 Jun 2010)

• Bancassurance Products and Marketing - China (2010)
  Looking for bancassurance information in the China market?
  (Author: Ingrid Goodenow, 08 Jun 2010)

• Emerging Risks in the Marketing and Distribution of Life Insurance and Annuities (2010)
  What risks does your company face in marketing life insurance and annuities? Have you planned for them? Have you missed any? Milliman and LIMRA have collaborated to identify emerging risks you may be facing, along with suggestions to manage these risks.
  (Author: Elaine Tumicki, 04 Jun 2010)

• Canadian Annuity Premium by Distribution System and Province (2010)
  Where did the premium go? 2009 Canadian annuity premium market share by distribution system, and province.
  (Author: Sally Bryck, 03 Jun 2010)

• U.K. Market Briefing (May 2010)
  This edition of UK Market Briefing looks what the new UK Coalition Government has in store for financial services.
  (Author: Brian Eves, 03 Jun 2010)

• U.S. Employer Trends for Retirement Plans: Implications for Future Retirees (2010)
  Who is looking for new DC plan providers?
  (Author: Kathleen Rook, 03 Jun 2010)

• The 401(k) Scorecard (2010, 1st quarter)
  Are 2010 401(k) sales trends showing improvement in the market?
  (Author: Kathleen Rook, 03 Jun 2010)

• Affiliated Agent Recruiting: 2009 (2010)
  Yes, there is a larger pool of candidates, but who IS recruiting?
  (Author: Margaret Honan; Laura Murach, 03 Jun 2010)

• The Advisor Relationship: How to Relate in Times of Trouble (2010, Research Briefing)
  The need for trust in the financial advisor and client relationship has never been greater.
  (Author: Denise Marvel, 03 Jun 2010)

• U.S. Worksite Sales (2010, 1st quarter)
  How have voluntary product sales (group and individual) fared so far in 2010? Find out which products are ahead of last year and which are not.
  (Author: Ron Neyer, 03 Jun 2010)

• Not-for-Profit Market (2010, 1st quarter)
  Interested in the not-for-profit retirement market? See if the new year has brought strong sales.
  (Author: Cecilia Shiner, 01 Jun 2010)

• Terminal Funding and Single Premium Buyouts (2010, 1st quarter)
  Interested in new terminal funding and single premium buyout information? See if sales improved in the first quarter 2010.
  (Author: Cecilia Shiner, 01 Jun 2010)

• Illustration Systems Practices (2010, MarketScan)
  Learn more about carriers' current illustration systems practices.
  (Author: Elizabeth Schwarz, 01 Jun 2010)

• U.S. Individual Annuities (2010, 1st quarter)
  How did sales of individual annuities fare in the first quarter of 2010?
  (Author: John Sullivan, 01 Jun 2010)

• Who's Calling? The Keys to a Successful Telemarketing Operation in Latin America (2010)
  How are insurers cutting costs and reaching new markets in Latin America?
  (Author: Ruthine Williams-Baron, 01 Jun 2010)