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Call Center Training and Development

Call Center personnel are the face of your company with customers. They play a critical role in determining client satisfaction and helping your organization to retain or capture assets. Selecting the right people for the job can impact your brand and financial results. LIMRA can help you:

  • Select the candidates who are most likely to success and more likely to pass any required licensing examination.
  • Provide the training needed to deliver exceptional service to customers approaching or in retirement.
  • Benchmark your service delivery results to other financial services providers, giving you a way to identify strengths and challenges, and a way to measure programs.