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Contact Center Resources

LIMRA and LOMA offer a wide variety of services to help you meet business objectives and continue improving contact center performance. You can access benchmarking and market information to make strategic decisions from research studies, articles, and other media. Use specialized talent assessment, learning, and development programs to enhance your staff's on-the-job performance.

RESEARCH & INFORMATION

LIMRA Research

    LOMA InfoCenter Briefs

    2017

    2016

     

    2015

        Please access www.loma.org/news.aspx for earlier InfoCenter Briefs.

        LOMA Customer Service and Operations Surveys

        • FOCUS Customer Opinion Survey
        • FOCUS Tracking System
        • Data Analysis and Linkage Reporting
        • LOMA's Service Turnaround Times Surveys

        Please visit this page to learn more.


        Custom Research

        Find the answers that will fill the information gaps and help set a direction with custom research by LIMRA or LOMA experts.

        Articles and Other Media

        LIMRA's MarketFacts Quarterly magazine

          LOMA's Resource monthly magazine

          Webinars

          ASSESSMENT, LEARNING & DEVELOPMENT

          Assessments

          Training & Education

            If you wish to contact us about talent solutions please call 770-818-1101 or email empselect@loma.org.

            Networking Opportunities

            LIMRA Distribution Conference for Financial Services 
            This conference is ideal for contact center leaders responsible for generating revenue or direct-to-consumer selling.

            Customer Experience Conference
            The Customer Experience Conference will help you to overcome the obstacles that your organization may be faced with in providing that exceptional customer experience. Come examine new strategies and technologies that will enable your company to complete its core objective, to complete its mission… One interaction at a time.

            LIMRA U.S and Canadian Contact Center Study Groups

            Executives and directors who oversee sales and service centers meet to address shared challenges in areas such as operations, sales, technology, recruiting, training, turnover, and management. 

            U.S. contact:
            Norah Denley, LIMRA, 860-298-3924 / ndenley@limra.com

            Canadian study group contact:
            Brent Lemanski, LIMRA and LOMA, (905) 530-2309 / blemanski@limra.com

            LOMA Contact Center Committee

            Contact center leaders improve their operations by discussing techniques and strategies for management, training, effectively using metrics, and identifying new tools that can make their centers more productive.

            Contact:
            Marvin Jones, LOMA, 770-984-6459 / jonesm@loma.org 


            LIMRA & LOMA CONTACTS

              Norah Denley
              Assistant Research Director, Distribution & Technology Research
              860-298-3924
              ndenley@limra.com

              Nicole Overmeyer
              Sales and Relationship Manager
              770.984.6450 
              overmeyern@loma.org


              LIMRA InfoCenter
              860-285-7767
              infocenter@limra.com

              LOMA InfoCenter
              770-984-3720
              infoctr@loma.org