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Gain insights for staffing and developing a high-performance corporate workforce, including call center representatives.

  • 2015 Issue 1
    Are Your Reps Ready for the New World of Nonvoice Communications?
  • 2014 Issue 1
    Today’s Top 10 Workplace Trends
  • 2013 - Issue 3
    Personal vs. Impersonal Recruiting: Which Source is Better?
  • 2013 - Issue 2
    Driving Employee Engagement
  • January-February 2013
    Finding Successful Virtual Workers
  • September/October 2012
    The Limits of Talent Management Technology - There is no doubt that today’s technologies can increase the efficiency of processing human resources transactions for the full array of talent management functions.
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