Wednesday, May 25, 2022
10:00 am - 10:15 am - CONFERENCE OPENING REMARKS
Brent J. Lemanski - Assistant Vice President and Executive Director, LIMRA and LOMA Canada, LIMRA and LOMA Canada
10:15 am - 11:00 am - THE COVID CATALYST: ON THE RIGHT SIDE OF DIGITAL TRANSFORMATION
COVID served to accelerate an already breakneck pace of change. As an industry, we have learned a lot from the pandemic – about our customers, about ourselves, and about how we can continue delivering an exemplary experience in providing a sound financial future for millions around the world. Sakthivel will explore what our industry looked like heading into the pandemic, what we have learned through these two years, and what our world will look like in the next five-to-ten years.
Kartik Sakthivel, PhD, MS-IT/MS-CS, MBA, PGC-IQ - Vice President & Chief Information Officer and Regional CEO – Asia West , LIMRA and LOMA
11:00 am - 11:45 am - 2022 CMS OUTLOOK: WE’LL GET TO OUR DESTINATION, BUT THERE WILL BE PIT STOPS ALONG THE WAY
The pandemic, supply-chain issues, inflation and other disruptions have impacted Canada’s economy, but what lies ahead in the investment markets? Nia will discuss the 2022 Capital Market Strategy outlook, where his organization is in the business cycle, and what that means for equity and fixed income markets this year. He will also share how you can apply this knowledge to your client conversations using tools that focus on behavioral economics.
Macan Nia - Co-Chief Investment Strategist, Manulife Investment Management
11:45 am - 12:30 pm - DRIVING A BALANCE FOR CUSTOMERS AND EMPLOYEES THAT CAN OUTLAST COVID
Being a direct player with sharp digital focus has helped TD Insurance ride the wave of COVID, while providing both opportunities and challenges for its customers as well as its workforce. Hardy will reveal how this model will work moving forward, the challenges to-date, and the talent required to achieve success.
Mark Hardy - Vice-President, Direct Life and Health, TD Insurance
12:30 pm - 1:15 pm - THE FUTURE OF WORK IN INSURANCE
The pandemic has caused us to challenge and re-think where, when and how work can best get done. Insurers are striving to balance a focus on the here and now to attract and retain the people they need in a fierce talent market, while creating and transitioning to a compelling vision for work in the future. At this point, we can begin to fully reset and reimagine a more sustainable and human-centered workforce strategy. The EY 2022 Work Reimagined Survey results show that the pace of accelerated change in the world of work continues. Wright and Meadows will discuss how organizations are forging ahead with new approaches to health and safety, a mix of onsite and virtual work with effective hybrid working policies, and an emphasis on flexibility, productivity, career development and pay.
Darryl Wright - Associate Partner, Workforce Advisory Practice, Ernst & Young LLP
Duncan Meadows - Senior Manager, Insurance People Advisory Services , Ernst & Young LLP
1:15 pm - 1:20 pm - DAY 1 CLOSING REMARKS
Thursday, May 26, 2022
10:00 am - 10:15 am - DAY 2 OPENING REMARKS
Brent Lemanski, LLIF, CLU - Assistant Vice President and Executive Director, LIMRA and LOMA Canada
10:15 am - 11:00 am - ACHIEVING SUCCESSFUL DIGITAL ENGAGEMENT
Many insurers have wisely used the pandemic as an opportunity to modernize their digital user experiences by investing in advanced core systems to support tailored customer journeys. Coupled with important organizational strategy and decisive leadership, they have been able to build the infrastructure for the powerful digital engagement that today’s discerning customers have come to expect. Plummer and Redfern will describe the best practices for engaging employees throughout the benefit lifecycle from pre-enrollment to claim. They will also discuss utilizing advanced data and analytics to drive personalization, streamline workflows, and achieve successful digital customer interaction.
Scott Plummer - Vice President, Product Management, Vitech Systems Group
Barry Redfern - Director, Product Management, Vitech Systems Group
11:00 am - 11:45 am - INSURANCE BANANA SKINS 2021 REPORT: KEY RISKS AND POTENTIAL IMPLICATIONS
Insurance Banana Skins is a unique biannual survey that examines the most urgent risks ("banana skins") facing the global insurance sector, including COVID-19, cybercrime, technology threats, and more. Sponsored by PricewaterhouseCoopers and conducted by the Centre for the Study of Financial Innovation, the survey also assesses the industry’s preparedness to handle those risks. Harris and Lawrence will present the results from the latest survey and highlight the key risks globally and within Canada in the next two-to-three years, as well as the potential implications for insurers.
Dave Harris - Partner, Actuarial Services Practice, PwC Canada
Matthew Lawrence - Partner, Financial Services Consulting Group, PwC Canada
11:45 am - 12:30 pm - STRONGER TODAY: WHAT THE PANDEMIC HAS TAUGHT US
Over the past two years, we have all been tested like never before. The pandemic has been a masterclass on change and responsiveness. As we re-emerge and look towards a prosperous future for our clients, employees and communities, there are a few key learnings that stand out. McGarrity will reveal her insight on how these lessons are influencing her organization’s re-emergence and will enable sustainable success for RBC Insurance in the future.