COVID served to accelerate an already breakneck pace of change. As an industry, we have learned a lot from the pandemic – about our customers, about ourselves, and about how we can continue delivering an exemplary experience in providing a sound financial future for millions around the world. Sakthivel will explore what our industry looked like heading into the pandemic, what we have learned through these two years, and what our world will look like in the next five-to-ten years.

The pandemic, supply-chain issues, inflation and other disruptions have impacted Canada’s economy, but what lies ahead in the investment markets? Nia will discuss the 2022 Capital Market Strategy outlook, where his organization is in the business cycle, and what that means for equity and fixed income markets this year. He will also share how you can apply this knowledge to your client conversations using tools that focus on behavioral economics.

Being a direct player with sharp digital focus has helped TD Insurance ride the wave of COVID, while providing both opportunities and challenges for its customers as well as its workforce. Hardy will reveal how this model will work moving forward, the challenges to-date, and the talent required to achieve success.

The pandemic has caused us to challenge and re-think where, when and how work can best get done. Insurers are striving to balance a focus on the here and now to attract and retain the people they need in a fierce talent market, while creating and transitioning to a compelling vision for work in the future. At this point, we can begin to fully reset and reimagine a more sustainable and human-centered workforce strategy. The EY 2022 Work Reimagined Survey results show that the pace of accelerated change in the world of work continues. Wright and Meadows will discuss how organizations are forging ahead with new approaches to health and safety, a mix of onsite and virtual work with effective hybrid working policies, and an emphasis on flexibility, productivity, career development and pay.