2015 Operational Strategies Conference Agenda
Monday, November 23, 2015
7:30 am - REGISTRATION OPENS
8:45 am - 9:00 am - WELCOME
9:00 am - 10:00 am - The Distribution Landscape: What Does it Mean for Operations?
10:00 am - 11:00 am - Acquiring Top Talent
11:00 am - 11:30 am - NETWORKING BREAK
11:30 am - 12:30 pm - Insights from the World’s Largest CIO/IT Leadership Survey
12:30 pm - 1:30 pm - LUNCH - Sponsored by Muang Thai Life Assurance Pcl
1:30 pm - 2:30 pm: BREAKOUT SESSIONS
Details coming soon!
Using Call Centers to Improve Efficiency And Provide an Outstanding Customer Experience
2:35 pm - 3:35 pm: BREAKOUT SESSIONS
Digital Transformation for Achieving Operational Excellence
‘Measure’, ‘Schedule’, ‘Optimize’: Uncovering Hidden Opportunities in the Back Office