2016 Strategic Issues Conference Agenda

Wednesday, June 22, 2016

5:45 pm - 6:30 pm - Women Leaders’ Reception

Join other bright, successful women colleagues from top companies as we explore ways to navigate the numerous convergent forces driving industry change and strike a path for success. Engage in an open discussion and an exchange of questions, ideas, and solutions at the Women Leaders’ Reception!

6:30 pm - 8:00 pm - Welcome Reception

Join us to mix and mingle with other conference attendees before the first day of sessions begin.

Thursday, June 23, 2016

7:30 am - 8:30 am - Registration

8:30 am - 9:00 am - Opening Ceremonies & Welcome Remarks

9:00 am - 9:15 am - LIMRA & LOMA Welcome

9:15 am - 10:15 am - Opening Keynote Speaker

The Yellow Submarine

Advances in sensor technology, mobile phones, design thinking and machine learning are ushering in a new wave of change in healthcare unlike anything we've seen before.  Walter de Brouwer, CEO of Scanadu, a mobile medical consumer company, will discuss the ideas at forefront, everything from consumer brands taking over preventative health to revenue generation opportunities for consumer's medical data.

Walter De Brouwer - CEO, doc.ai

10:15 am - 10:45 am - Networking Break

10:45 am - 12:15 pm - Health and Wellness Panel

Health and Wellness Panel

The focus of this panel will be on new advancements and innovations related to health, wellness and prevention.  Panelists will discuss how new technologies are making it easier than ever to do business and increase customer engagement, as well as share current trends, and what we can expect to see coming next - both in the short term and long term future.

Larry Hartshorn - Corporate Vice President and Director, International Research, LIMRA and LOMA

Rosaline Koo - Founder and CEO, CXA

Greta Mikelonis - Head of Health, APAC , Cigna

Georgio Mosis, Ph.D., MBA - Head of Innovation Management – Asia, RGA

12:15 pm - 1:15 pm - Lunch

1:15 pm - 2:15 pm:

A. Targeting Innovation: How Your Customers Might Respond

Delivering innovation is an increasingly important element of insurers’ strategies, But do customers recognize the value of innovation in insurance? How are they likely to respond to various types of innovation, and will this impact their loyalty? This presentation is based on recent Celent research exploring how insurance innovation initiatives (ie services, products, and sales investments) are viewed by consumers.

Jamie Macgregor - Senior Vice President, Insurance, Celent

B. The Advisor of the Future

Who are the advisors of the future, and how will their responsibilities differ in a client-centric, omni-channel world? Drawing on LIMRA’s latest research on financial services distribution, advisor recruiting, and rapidly escalating consumer expectations, Rick will share insights about the future role of the advisor and how recruiters can stay ahead of the curve.

Rick Funke - Assistant Vice President, Assessment and Development, LIMRA

C. Automated Underwriting

In today's competitive landscape insurers must look to technologies that can apply a customer-centric focus to complex underwriting business processes while leveraging automation to enable increased underwriting capability and speed to enhance the customer experience.  Join this session to see firsthand how to incorporate advanced case management capabilities to automate and streamline the underwriting process from capture of new business applications, underwriting submission preparation, evidence ordering and critical correspondence during the review process (including automated message sequencing).

2:15 pm - 2:45 pm - Networking Break

2:45 pm - 3:45 pm - General Session

The Digital Opportunity in China's Medical Insurance Industry

Dr. Brian Junling Li will share how his experiences as Founder and CEO of Juliye Group and former Alibaba Group Vice President of Strategy, have shaped his views on internet and big data technology. Specifically, Dr. Li will identify ways in which these areas can assist in reorganizing medical service resources in China, thereby opening up a huge new potential market.

Brian Junling Li, Ph.D. - Founder and CEO, Juliye Group

3:45 pm - 5:00 pm - Using Digital Disruption to Drive Customer Centricity

This panel will combine three very different perspectives on how digital disruptors are dictating the way we conduct business in today's market.  Key considerations for companies looking to revolutionize their business model will be discussed, as well as how to evaluate innovations and challenges worth investing in, and the revenue and partnering opportunities they create.

Walter De Brouwer - CEO, doc.ai

Leo Cui - CEO, TalkingData

James W. Kerley, LLIF - Managing Partner, Clearview Partners

Steve Monaghan - Chairman and CEO, Gen.Life

5:00 pm - Cocktails & Dinner

Please join us for an evening of great food and drink with a spectacular view over Victoria Harbour! We will celebrate LIMRA's 100th anniversary on the 100th floor of Hong Kong's tallest building, the International Commerce Centre (ICC), so you can enjoy the Hong Kong skyline while networking with peers and colleagues.

Friday, June 24, 2016

7:30 am - 8:30 am - Registration Reopens

8:30 am - 8:45 am - Welcome Back

8:45 am - 9:45 am - Selling in a Social World: Getting your hyper-distracted audience to take time to engage with you

The challenge today is no longer getting your message out. There are more channels than ever: Blogs, Twitter, Instagram...the list goes on. The real challenge for financial institutions is getting your message in—getting your hyper-distracted audience to take time to engage with you. So what works?

In a time of short attention spans and high expectations, this high-impact, high-energy session will demonstrate how financial professionals are creating powerful connections in a digital age. From amplifying your personal brand to prospecting, we’ll look at how the social world changes everything. What's in it for you? A deeper understanding of the new digital realities plus practical tips you can apply immediately.

Betsy Hubbard - Founder and President, Mindset Digital

9:45 am - 10:45 am - Driving Culture Change - The 3 Big Ideas for Transformation

If everyone in your organization continues to think and act in the same manner as they do today, will you be able to achieve the desired results within the expected timeframe? Your answer to this question will determine whether if cultural transformation is a necessary condition for growth in your company. Focusing on competency development is a necessary condition for accelerated performance but is it not sufficient.  Without a focus on intentional cultural design, you could well be training your employees for your competition. Come and discover the 3 big ideas for driving cultural change that matters.

Tjun Tang, M.A. - Senior Partner and Managing Director – BCG Hong Kong, The Boston Consulting Group

10:45 am - 11:15 am - Networking Break

11:15 am - 12:15 pm: Workshops

D. The Retirement Dilemma in China

LIMRA partnered with the Society of Actuaries to conduct a consumer perspective study on one of the most noteworthy markets facing the impending retirement crisis today: China. The session will cover the existing pension system, social security coverage and adequacy, what retirement means to China’s consumers, and other key findings

Larry Hartshorn - Corporate Vice President and Director, International Research, LIMRA and LOMA

E. Workplace of the Future: Digital Transformation Through Innovation and Process Reimaging

Are you curious about ways to help your company accelerate a digital transformation and drive operational excellence in the areas of mobility, clouds, process reimaging and workflow automation? If so, join this session to gain a better understanding on what you must do to achieve a level of integration that allows transformation across the entire organization, while providing a seamless yet secure environment to customers, agents and partners.

Patrick Sum - Head of Solutions Consulting, Digital Marketing HK & TW, Adobe

The Evolution of Underwriting: From a Control Function to Business Development

This session will explore how innovative approaches to underwriting can help to increase sales and provide low-cost leads, releasing untapped value from assets that all insurers possess - claimants.

Carmony Wong, FLMI, AALU, ANZIIF, ACII - Head of Hong Kong and High Net Worth, RGA Reinsurance Company

12:15 pm - 1:15 pm - Lunch

1:15 pm - 2:15 pm - Driving Culture Change – The 3 Big Ideas for Transformation

If everyone in your organization continues to think and act in the same manner as they do today, will you be able to achieve the desired results within the expected timeframe? Your answer to this question will determine whether if cultural transformation is a necessary condition for growth in your company. Focusing on competency development is a necessary condition for accelerated performance but is it not sufficient. Without a focus on intentional cultural design, you could well be training your employees for your competition. Come and discover the 3 big ideas for driving cultural change that matters.

2:15 pm - 3:30 pm - Networking Break

2:30 pm - 3:30 pm - Closing Keynote Speaker

A Rapidly Developing World

Never has it been more important to see, understand, and react to change. Business creativity expert Fredrik Härén will discuss why this is more important than we typically think, and at the same time more difficult than most of us realize.  For the people and organizations that do master change, the opportunity has never been greater.

Fredrik Härén - Entrepreneur, Speaker, and Author

3:30 pm - Adjourn