2016 Critical Illness Insurance Forum Agenda

Monday, September 19, 2016

11:00 am - 6:30 pm - REGISTRATION

2:00 pm - 2:45 pm - GENERAL SESSION

Industry Leader Insights — Looking Ahead

As a representative from a leading company in Critical Illness Insurance, Martin will share his insight and ideas on the future of CI. What are the influencing factors for continued growth of CI? More importantly, what can your company do to capitalize on the opportunities ahead?

2:45 pm - 3:00 pm - REFRESHMENT BREAK


3:00 pm - 4:00 pm: CONCURRENT SESSIONS

1.1 CI Basics and Beyond
STEPHEN ROWLEY, Vice President, Senior Account Executive, Gen Re Life Corp.

Whether you are new to CI or an expert, from a company big or small, join us in this lively and interactive session to address the foundational aspects and trends in CI. (Rumor has it a fun and informative “jeopardy style” game may breakout to enhance your learning while having fun!) This overview will cover several key topics including: Product development, marketing as well as distribution trends and enrollment.

1.2 Marketing in the Right Key
LYDIA JILEK, Senior Consultant, Willis Towers Watson
JOY MAYBANK, Benefits Representative, SF&C
LOUIS J. PANTALONE, Founder, Executive Vice President, Univers
SHARLA ST. ROSE, Director, Voluntary Benefits, NFP Corporate Services (NY), LLC
Moderator: JANET BUZIL, Vice President Marketing & Product Development, Workplace Benefits, Chubb

Choosing the instrument that suits your distribution. Listen to experts talk about their preferred platforms at work, private exchange, call centers and across the kitchen table.

4:00 pm - 4:15 pm - BREAK


4:15 pm - 5:15 pm - GENERAL SESSION

Predictive Analytics for Marketing and Distribution: Why Actuaries and Other Professionals Should Care

The session is intended to serve as an introduction to predictive analytics that will appeal to individuals of varying backgrounds. Predictive models are being developed to better target clients, qualify leads, assign leads to advisors, and determine the next best offer to make a client for cross-sell or up-sell. This session will provide an overview to different predictive modeling applications in marketing and distribution and cover topics such as customer segmentation, customer lifetime value and propensity to buy or lapse.

5:30 pm - 6:45 pm - WELCOME RECEPTION


Tuesday, September 20, 2016

7:15 am - 8:00 am - BREAKFAST


8:00 am - 9:30 am - OPENING & GENERAL SESSION

Critical Illness Insurance Market Survey

A mainstay of this conference remains an update on the Critical Illness Insurance survey conducted each year by Gen Re in conjunction with NACII. As we explore the world of opportunity for critical illness insurance, Rowley will provide insight into the numbers and emerging trends gleaned from the survey of the critical illness insurance industry.

9:30 am - 9:45 am - REFRESHMENT BREAK


9:45 am - 10:45 am: CONCURRENT SESSIONS

2.1 The Critical Illness Symphony — The CI Product Portfolio
KRISTIE LUNDY, FLMI, Product Manager, Aflac                           
KEN SMITH, Sales & Training Consultant, Ken Smith Sales
TAMRA VANALLEN, FSA, MAAA, AVP Pricing Actuary, Unum

This session will explore the many versions of CI and their contributions to the “symphony” of CI protection in several markets. From the worksite product to the high value individual policy and from the producer/agent sale to the call center to the enroller/broker, the harmony of the product's value in every version will be covered.

2.2 Strike Up the Band — It’s CI’s Theme Song “Claim Time”
JENNIFER GOODYEAR, Director, Supplemental Health Claims, CNO Financial Group, Inc.
LORI SPRUILL HARDY, Director, Product Development, Colonial Life
Moderator: Sheila Matheson, Vice President, CI Marketing, Optimum Re Insurance Company

Here is where the CI product’s purpose plays out. This session reviews the product development and claims processes and how they intersect. Our presenters will explore aspects of the delivery of this product’s value proposition and the opportunity to learn from the claims experience.

10:45 am - 11:00 am - BREAK


11:00 am - 12:00 pm: CONCURRENT SESSIONS

3.1 Are Benefit Brokers and Enrollment Specialists Singing in Tune?
TREVOR GARBERS, Vice President Practice Leader, Hub International
RON KLEIMAN, President, Benefit Vision
Moderator: JANET BUZIL, Vice President Marketing & Product Development, Workplace Benefits, Chubb

Insurance and worksite marketing are growing concurrently as benefit specialists enter the market, what are the growing pains that cause brokers and enrollment firms to strike different chords? Our panel will discuss the challenges and solutions to finding harmony and achieving success.

3.2 Pricing Assumptions vs. Emerging Experience — Dissonance or Harmony?
MIKE PRENDES, Senior Actuarial Associate, Allstate Benefits
KATHERINE THOMPSON, Associate Actuary, Colonial Life

CI products have interesting interactions among pricing assumptions that vary by individual, group and worksite structures. In this session, we will explore the challenges inherent in balancing those interactions. Join us for an exploratory session on best practices in monitoring emerging experience to ensure that you have a solid understanding of how your block is performing.

12:00 pm - 1:00 pm - LUNCHEON


1:00 pm - 2:15 pm - GENERAL SESSION

Operational Landscape — Improvising in a Changing World

As the critical illness market grows, we are constantly faced with new issues that may not have been anticipated when a product was developed or that may arise due to changes in market circumstances. In this session, we will address items that have very recently become issues within the CI market in order to laissez les on temps rouler*. Our presentation will share their views on how to address these problems and will invite your input or questions (*Means “Let the good times roll” for all you non-cajuns!)

Traci Hawkins, HIA, DIA, EHBA - Director, Compliance, Trustmark Insurance Companies

Jennifer O’Brien Howard, FSA, MAAA - Consulting Actuary, Milliman

Richard Schaefer, MAAA, FSA - Chief Actuary, Allstate Benefits

2:15 pm - 2:30 pm - BREAK


2:30 pm - 3:30 pm: CONCURRENT SESSIONS

4.1 A Future View of CII — The Melody Continues
CHARLES R. WILLIAMS, FSA, Vice President and Actuary, Global Pricing and Valuation Oversight, MetLife
ModeratorKATHERINE READ, CLU, ChFC, Director, Accident & Health Product Development, MetLife

Critical Illness insurance has evolved and continues to be relevant and important. In this session, we’ll present thought provoking ideas for CI’s continued evolution. We will explore international trends for products and markets. International Industry experts will provide you with a glimpse into the possibilities for the future of CII in your market.

4.2 Sales Process Compliance — Make Sure Everyone is Playing the Same Tune
DARRELL SPELL, FSA, MAAA, FLMI, Principal and Consulting Actuary, Milliman, Inc.
SASHA STABILE, Senior Compliance Analyst, Liberty Mutual Insurance
TARIE SUMMERS-HERBEK, MBA, HIA, MHP, GBDS, Assistant Director Product Management-Group Benefits, The Hartford
FRANK VITIELLO, CEO, Vitech Systems Group

Getting a product into the hands of the consumer begins with product development, is supported by important marketing efforts, requires an effective sales process with product delivery, needs to be properly underwritten and can ultimately end with a claim. Is your process designed so that everyone has the same understanding of what is being provided to the customer? In this session we will address the compliance and communication challenges that can disrupt the flow.

3:30 pm - 4:00 pm - REFRESHMENT BREAK


4:00 pm - 5:00 pm - GENERAL SESSION

The 2016 U.S. Elections — What Could Possibly Happen Next?

What a year it has been in U.S. politics! Professor Brox will provide his insight on the state of the presidential race (as it exists in mid-September), as well as the state of key Congressional races, and the likely composition of Congress in 2017. In this wild and exciting election year, what could possibly happen next?

Brian J. Brox - Associate Professor of Political Science, Tulane University, President, Brox Research, LLC

5:30 pm - 7:00 pm - RECEPTION


Sponsored by NACII

Wednesday, September 21, 2016

7:45 am - 8:30 am - BREAKFAST


8:30 am - 9:30 am:

5.1 Who’s Conducting? — Actuarial Round Table
Moderator: MATT FLEISCHMAN, FSA, CERA, MAAA, Executive Director & Actuary, Trustmark Insurance Company

Calling all actuaries. Do you ever feel like you’re the one trying to pull it all together? Come prepared to participate in a lively debate of current actuarial challenges in the market today. We will work through a list of topics collected in advance in an open discussion format. All opinions welcome!

5.2 Changing Your Tune
JANET BUZIL, MBA, HIA, Vice President Marketing & Product Development, Workplace Benefits, Chubb
KRISTIE LUNDY, FLMI, Product Manager, Aflac

Are you being asked to market in ways outside your comfort zone? As CI gains popularity new types of opportunities arise. Discuss your greatest concern.

9:30 am - 9:45 am - REFRESHMENT BREAK


9:45 am - 11:00 am - GENERAL SESSION

Compliance — Are Insurers and Regulators Making Beautiful Music Together?

Regulators and insurers have come a long way in developing a mutual understanding of how a critical illness contract should be constructed. However, products continue to change as the market develops and matures. In this session, we will discuss some of the recent developments in the regulatory arena that affect your product design.

11:00 am - 12:00 pm - GENERAL SESSION

Disruption Innovation and Critical Illness Insurance
Moderator: Sheila Matheson, Vice President, CI Marketing, Optimum Re Insurance Company

Disruptive innovation and the Internet of Things is redefining the life and health insurance industry from product development to distribution, underwriting and operations. And CI is not exempt. Drawing upon his vast industry experience and expertise in life and health insurance, Scales will help attendees understand what disruptive innovation is, what it is not, and its potential to change the critical illness insurance industry. If you miss this session, you risk getting left behind!

Tom Scales, CLU, ChFC, FLMI, HIA - Research Director, Celent