2017 Regulatory Compliance Exchange Agenda

Wednesday, May 10, 2017

10:00 am - 6:00 pm - REGISTRATION

1:00 pm - 1:15 pm - WELCOME

1:15 pm - 2:15 pm - GENERAL SESSION 1

Regulatory Insights — Looking Forward In Washington

Government, public policy, markets, globalism and more are converging to impact everyday Americans and financial services consumers, especially in the new political landscape following the 2016 elections. Tom Crawford, a strategic communications director with expertise in corporate governance, retirement security, and tax policy, will provide his inside-the-beltway insights on the changes in the political landscape and what that might mean for our industry.

Grand Ballroom A

2:15 pm - 2:45 pm - BREAK

2:45 pm - 3:45 pm: CONCURRENT SESSIONS

1.1 Safeguarding Seniors & Other Vulnerable Adults: Emerging Regulatory Issues
Trudy Gregorie, Executive Director, National Adult Protection Services Association (NAPSA)
Alethea O'Donnell, Assistant Vice President, MassMutual
Carol Stilwell, ACS, PCS, Director of Integrated Risk and Regulatory Services, Northwestern Mutual

As the population ages, protecting seniors and other vulnerable adults from financial exploitation is an important part of what we do. Companies and broker dealers are seeing multiple regulators active in their area.  In the session we will:

  •  Explore ways to respond to new regulatory requirements
  •  Discuss strategies to reconcile federal and state laws and regulations that will help protect and serve our vulnerable clients
  • Seek audience input on how they are identifying "Trusted Advisors"

Grand Ballroom A

1.2 Big Data: What Exactly Is It and How Are Firms Using It?
Jennifer Pace, Assistant Vice President, Privacy Officer & Senior Counsel, Lincoln Financial Group
Joe Spada, Vice President & Chief Compliance Officer, Life & Annuities, Legal Department, Lincoln Financial Group

As insurers, we potentially know a lot about people. What are we doing with all of that information? In this session, we'll look at Big Data through a regulatory perspective. We'll discuss the practical and ethical issues related to the collection and use of data, including recent regulatory activity.


1.3 DOL Conflict of Interest Rule Update - Then, Now and What's Next
Hans Schemmel, Director, Individual Retirement Products and Annuity Services, Financial Solutions, Pershing LLC

The focus of the session will be to provide an update of the DOL Rule.  But more importantly, this session will discuss changes financial institutions and advisors have taken or will be taking place in response or despite the fate of the Rule.  Also to be addressed are any challenges and opportunities that may have arisen in the wake of implementation.


3:45 pm - 4:00 pm - BREAK

4:00 pm - 5:00 pm - Compliance Roundtable Conversations

Here’s your opportunity to discuss topics and benchmark your 
practices with peers and industry experts in a fast-paced 
roundtable format. Change tables every 15 minutes to discuss topics.


5:00 pm - 6:30 pm - WELCOME RECEPTION

Thursday, May 11, 2017

7:00 am - 8:00 am:

Compliance Executives Breakfast



Grand Ballroom B

7:00 am - 5:00 pm - REGISTRATION

8:00 am - 9:15 am - GENERAL SESSION 2

DOL: Where Do We Go From Here?

In this general session, a panel of industry leaders will share their insights and thoughts on what might come next for our industry as we navigate the new reality of the changing regulatory landscape.

James W. Kerley, LLIF - Chief Membership Officer, LIMRA and LOMA

Mark Smith - Partner, Eversheds Sutherland

Grand Ballroom A

9:15 am - 9:45 am - BREAK

9:45 am - 10:45 am - GENERAL SESSION 3

Regulator Panel

This panel of state and federal regulators will answer questions 
about the current regulatory environment. Please pre-submit your 
questions for a wide-ranging discussion of issues by emailing 
LIMRA’s Larry Niland at lniland@limra.com

Lawrence Kosciulek - Director, Regulatory Policy Department, FINRA

Grand Ballroom A

10:45 am - 11:00 am - BREAK

11:00 am - 12:00 pm: CONCURRENT SESSIONS

2.1 Market Conduct Hot Buttons
Michael Kmiecik, Vice President, Compliance, Prudential
Kyle G. Krueger, Corporate Vice President, Compliance, New York Life Insurance
Kathleen Pettit, Assistant Vice President, U.S. Compliance, John Hancock
Moderator: Sean Regan, Vice President, Compliance, Prudential

MCE Activities: everybody has an interest. What are the current focus areas and issues that require the most attention? Join this session to see how other firms are approaching and handling the important areas and issues of today.

Grand Ballroom A

2.2 FiduciaryTraining for Sales and Service Professionals
Bob Wilhelm, CLU, ChFC, FLMI, AIRC, Development Director, LIMRA
Alberta Roberts, Chief Compliance Officer, Bankers Life Securities, Inc.

Who are you going to train? When are you going to do it? How are you going to do it? Why are you going to do it? Come hear from a diverse panel of your peers what their respective companies are doing to prepare their advisors and associates for the new DOL environment. Join this session to also hear about the rule’s impact to recruiting and onboarding, including how to ensure new advisors to your firm understand the rule and become the type of advisors you want to be acting in a fiduciary capacity.


2.3 Managing the Compliance Risk Associated With Third Party Administrators (TPA)
Susan Burke, AIRC, ACS, Associate Director, Compliance, Sun Life Financial
Christine Williams, ACS, Assistant Vice President, Compliance, Global Atlantic Life and Annuity
Moderator: Alex Holloman, AIRC, ALMI, Compliance Officer, Infosys McCamish

 Companies rely upon third-party administrators (TPAs) to conduct a range of activities on their behalf.  Issues from due diligence to monitoring and oversight of performance obligations by TPAs present compliance professionals with a unique set of challenges.  Hear from a panel of company representatives who will discuss their strategies to address the compliance challenges posed by the use of TPAs in their business.


2.4 Check It Out! What You Need to Know About Background Checks
Stefan Keller, President, Business Information Group
Damian Woodard, Assistant Vice President, Contracting and Licensing, National Life Group

 What is required and needed for a background check on a producer? How frequently does the background check need to be refreshed? How are various findings handled? Come hear from an expert on background checks about these requirements and how individual companies are handling the findings.


12:00 pm - 1:15 pm: CONCURRENT LUNCHES

Conference Lunch

Grand Ballroom B

Compliance Executives Roundtable Luncheon

Grand Ballroom B

1:15 pm - 2:15 pm: CONCURRENT SESSIONS

3.1 Innovate Compliance Talent - Are You Ready for The Future?
Amy Mulligan-Capocci, Assistant Vice President, CCO Insurance, John Hancock
Jeff Schloemer, CRCP, Director, Enterprise Compliance, Northwestern Mutual

Join us for an interactive session to discuss compliance talent succession and planning.  Where does your compliance talent come from?  What should compliance professionals focus on for their own professional development?  This session will be of interest to compliance staff who are thinking about their own development as well as people managers who are looking to develop their staff and thinking about talent succession.  


3.2 Visualize This: Using Business Intelligence Tools for Compliance
Ryan Lavelle, Compliance Analyst, Knights of Columbus

 Data visualization software can transform excel charts and graphs into visually appealing, interactive graphics that help people see and understand their data. Attend this session to see how companies are using the Tableau analytics tool to identify trends and sales practice anomalies, and learn how you might use it to improve monitoring and enhance relationships with sales and other internal teams.


3.3 Life Insurance Without An Agent: the Challenges of Online Direct-To-Customer Sales
Jon Snider, Assistant Counsel/Director, Advertising Compliance and Consulting Team, John Hancock
Tricia Walker, CPA, Vice President, Direct-to-Consumer, MassMutual
Moderator: Patrick Leary, Corporate Vice President, Distribution Research, LIMRA

To reach new customers and their different buying preferences, some life insurance companies have launched online direct-to-consumer (DTC) efforts. Following the life cycle of a product sale – from solicitation through post-issue service, our panel will to explore the business and compliance challenges that arise with digit DTC platforms.

Grand Ballroom A

3.4 DOL Impact on Product Design and Compensation
Tom Roberts, Partner, Fiduciary Group, Groom Law Group

The DOL’s new Fiduciary standard has a significant impact on product design and compensation.  Find out the types of changes companies are making in response to the regulations.


2:15 pm - 2:30 pm - BREAK

2:30 pm - 3:30 pm: CONCURRENT SESSIONS

4.1 A View From the Outside In
Linda Burm, Chief Distribution Compliance Officer, Allianz Life
Joy Dawe, Director, Market Conduct, Crump Life
Richard Vynalek, Chief Compliance Officer, Futurity First Financial Corporation
Moderator: Gissou Gotlieb, Compliance Officer, Ann Arbor Annuity Exchange

Join us to learn about the impact of the Fiduciary rule on Distribution and how it relates to your business.  Learn about:

  • The Perspective of different producer types (e.g., captive, insurance-only, registered representatives)
  • The perspective of product manufacturers and other insurance intermediaries
  • How the different parts of distribution interconnect


      4.2 Robo Advisors - Is The Future Now?
      Denise Valentine, Senior Analyst, Aite Group
      Conor McGuinness, J.D., Director, Nyhart

      Market innovation today is leveling playing fields with accessibility. Meanwhile, industry and regulatory challenges are calling for business model changes and new approaches with clients. Key are robo-advisors playing a crucial role in financial planning and asset management for the masses. Join us to explore the impact of the DOL Fiduciary Rule past, present, and future.


      4.3 E-Compliance: Digital Challenges in a Changing World
      Gina Cristallo, Corporate Vice President, Corporate Compliance Department, New York Life
      Keith Raymond, Vice President, Research and Consulting, Novarica

      With increasing consumer demand for e-business options, our industry is stretched to meet modern-day compliance challenges like never before. Items to be addressed may include e-apps, validating identity, Skype interviews, self-serve, fraud detection, and more. Presenters will discuss tactics and tools to compliantly do business today and tomorrow. 

      Grand Ballroom A

      4.4 Check It Out! What You Need to Know About Agent Background Checks

      3:30 pm - 4:00 pm - BREAK

      4:00 pm - 5:00 pm: CONCURRENT SESSIONS

      5.1 Fraud Detection, Prevention, Investigation and Current Trends
      Chris Amidzich, Assistant Director of Special Investigations Unit, Northwestern Mutual
      Barbara B. Fitch, CFE, CLU, FLMI, AIRC, ACS, AIAA, Chief Compliance Officer, Life and Annuity, National Life Group
      Moderator: James Butz, FLMI, CPA, Senior Manager Compliance, LC&C Business Review, Transamerica

      What frauds are hot? Which ones are on the rise? what should you be on the lookout for at your company? This panel of fraud investigation personnel will share some of their more interesting cases and discuss best practices in identifying, investigating and reporting fraud today.

      Grand Ballroom A

      5.2 Multi-Cultural Markets: The Challenges and Excitement of Reaching New Customers
      Ted Newton, AIRC, Assistant Vice President, Advertising Compliance, MassMutual
      Hector Vilchis, Vice President, Target Markets, New York Life
      Moderator: Nilufer Ahmed, Ph.D., Senior Research Director, Insurance Research Markets, LIMRA

      As the country and our potential customers continue to be more culturally diverse, companies and financial professionals must become more adept in approaching, soliciting and retaining business from people who speak different languages, hold different perceptions of insurance and have different cultural, financial and medical backgrounds. What are some of the business and compliance challenges that arise from marketing to multi-cultural markets? Come listen as our panel addresses these issues from both the company’s and financial professional's perspective.


      5.3 Best Interest Contract Exemption: Suitability and Oversight
      Jared Bixler, CISA, Advisory Senior Manager, Deloitte & Touche
      Sean Cunniff, Research Leader, Investment Management, Deloitte & Touche
      Tom Roberts, Partner, Fiduciary Group, Groom Law Group

      Sounds simple enough: an exemption to allow advisors to continue to sell traditionally commission-based products, as long as certain conditions are satisfied. Implementation of this exemption, however, has been complicated. In this session, we’ll identify challenges and issues with BICE suitability and oversight, and learn how some companies are responding to these new requirements.


      Friday, May 12, 2017

      7:00 am - 8:00 am - Breakfast

      8:00 am - 9:00 am - GENERAL SESSION 4

      Innovation, Disruption and Regulatory Implications

      Easy access to technology, and new entrants coupled with VC funding are introducing a lot of noise into the industry. And while innovation is taking place, it is occurring at a different pace across different lines of business, and across different consumer demographics. The session titled 'Innovation, Disruption & Regulatory Implications' will be rooted in insurance fundamentals coupled with tactical examples on how insurers plan on staying relevant despite the low barriers to entry and the changing consumer behavior. The session will follow trends across the insurance value chain beginning with digital solutions to attract consumers, to innovations in claims, to transformation of insurers' backend systems. Also included in the session is a review of what a winning insurer model looks like as well as an 'outside-in' perspective that follows where investment money is being spent in the context of the insurance ecosystem. 

      Grand Ballroom A

      9:00 am - 9:30 am - BREAK

      9:30 am - 10:30 am - GENERAL SESSION 5

      Managing Cybersecurity & Data Privacy Risk: The Importance of Collaboration

      Over the last several years, insurers and securities brokerage firms have increased their focus on managing cybersecurity and data privacy risks.  But a number of federal and state regulators are increasing their scrutiny of how the life insurance and securities industry manages its cybersecurity and data privacy programs.  This regulatory scrutiny reinforces the importance of compliance officers working closely with their information security, legal, privacy and risk management counterparts.  Our panel includes representatives from each of these areas who will share their firm's perspectives with you on managing these risks.

      Brian Loutrel - Vice President, Chief Privacy Officer and Chief Ethics Officer, New York Life Insurance Company
      Anti-Money Laundering Compliance Officer, New York Life Insurance Company, New York Life Insurance and Annuity Corporation, and NYLIFE Securities LLC

      Anthony Masella - Corporate Vice President, New York Life

      Tod J. Mitchinson - Vice President, Chief Information Security Officer, New York Life

      Grand Ballroom A

      10:45 am - 11:45 am - GENERAL SESSION 6

      DOL: The Silver Lining

      In April 2016, the DOL released the new fiduciary rule, creating a seismic shift in the financial service industry. Despite the anxiety that resulted, our industry is finding new opportunities in this new regulatory landscape. For those who successfully embrace this change, there is plenty to be optimistic about and a silver lining to be found in the disruption we’re experiencing. The session will explore these opportunities, including the significant but as yet unappreciated gift that DOL gave to the annuity industry. 

      David Macchia - Founder and CEO, Wealth2k

      Grand Ballroom A

      11:45 am - CONFERENCE ADJOURNS