2017 Operational Strategies Conference Agenda

Monday, May 22, 2017

7:30 am - 5:00 pm - Registration Opens

8:30 am - 9:00 am - Welcome & Opening Remarks

9:00 am - 10:30 am - The Future of Work – What is Coming & How to Prepare Your Organisation for Success

10:30 am - 11:00 am - Networking Break

11:00 am - 12:00 pm - The Transformative Power of Blockchain Technology

12:00 pm - 1:00 pm - Lunch

1:00 pm - 2:00 pm: Concurrent Sessions

1A - OMNIChannel Customer Support

1B - Reinventing the Life Business in the Smart Era

1C - Implementing Operational Strategies: Bridging the Digital Gap in the C-Suite

2:00 pm - 2:20 pm - Session Change

2:20 pm - 3:20 pm: Concurrent Sessions

2A - Behavioral Economics

2B - Is your contact centre ready for destruction?

2C - Information Coming Soon!

3:20 pm - 3:50 pm - Networking Break

3:50 pm - 5:00 pm - The Convergence of Technology: How Will Selfies, Wearables, and AI Change Insurance?

5:00 pm - Networking Reception

Tuesday, May 23, 2017

8:45 am - 9:00 am - Welcome Back

9:00 am - 10:45 am - LOMA’s Education Initiatives & the Great Eastern Story

10:45 am - 11:15 am - Networking Break

11:15 am - 12:15 pm - Creating and Leading Innovation in the Korean Market in an Era of Disruption

12:15 pm - 1:15 pm - Lunch

1:15 pm - 2:30 pm - Executive Panel: Strategic Talent Management: Find them, get them, keep them

2:30 pm - 3:00 pm - Networking Break

3:00 pm - 4:00 pm - Closing Keynote Presentation: Strategy Implementation Challenge