2019 Regulatory Compliance Exchange Agenda

Wednesday, April 10, 2019

10:00 a.m. - 6:30 p.m. - Registration

1:00 p.m. - Welcome

1:15 p.m. - 2:00 p.m. - General Session

Regulatory Insights in a Time of Disruption and Change

It’s said that the only constant is change, and that certainly holds true in the DC and global political landscape. Tom Crawford, a senior managing director with expertise in corporate governance, retirement security, and tax policy, will provide his entertaining and insightful inside-the-beltway perspectives on the changes we’re seeing and what that might mean for the industry.

Tom Crawford - Senior Managing Director, Strategic Communications, FTI Consulting

2:00 p.m. - 2:45 p.m. - General Session

New York State of Mind – Take 2
LARRY NILAND, Senior Regulatory Advisor, LIMRA

Insurers doing business in New York are subject to a unique regulatory regime through the New York Department of Financial Services (NY DFS). Whether these regulatory issues present themselves through new regulations, such as the recently promulgated suitability regulations or through the enforcement of existing suitability insurance laws and regulations, such as Regulation 60 and Regulation 74, insurers doing business in New York must view their business practices through the lens of an active, engaged and stringent regulator.

A panel of experts will provide their perspective, tips for addressing recent developments, and best practices in partnering with the NY DFS to successfully navigate the diverse and unique regulatory challenges for your company.

Diane Stuto - Managing Director, Legislative and Regulatory Affairs, Life Insurance Council of New York

Sandra McDermott - Principal, Hinman Straub

Douglas Wheeler - Senior Vice President, Office of Governmental Affairs (State Affairs), New York Life Insurance Company

2:45 p.m. - 3:15 p.m. - Refreshment Break

3:15 p.m. - 4:15 p.m.: Concurrent Sessions

WS 1.1 - In a New York Minute...
 SARAH BALDWIN, Associate General Counsel, AIG; LISA COOPER, FLMI, AIRC, MCM, CFE, Compliance Director, Nationwide Financial; JOY DAWE, Market Conduct Officer, Crump Life; DIANE STUTO, Managing Director, Legislative and Regulatory Affairs, Life Insurance Council of New York, Inc.; Moderator: JEFF SCHLOEMER, CRCP, Senior Director, Enterprise Compliance, Northwestern Mutual

Four months and counting!  On August 1st, revised New York Regulation 187 will be in effect for annuity transactions. By February 1, 2020 companies will feel a bit of déjà vu when the requirements go into effect for life products.  Best interest standard…life transactions…in-force transactions, oh my! Compliance with the revised regulation will take a bit more than a New York minute. Understand the nuances and complexities of the regulation and hear industry perspectives regarding compliance solutions and challenges. 

WS 1.2 - #MeToo - The Cultural Shift
SUSAN BLOOD, CLU, ChFC, Corporate Vice President, New York Life Insurance Company; GISSOU GOTLIEB, Chief Compliance Officer, TruChoice Financial;  NANCY HILL, AIRC, ACS, Vice President, Regulatory Compliance, Pacific Life Insurance Company; Moderator:DAN FRAZIER, CLU, ChFC, Corporate Vice President, New York Life.

The #MeToo Movement – Everyone is talking about it: on TV, social media, and online. Has the movement changed how companies are reacting? What is expected from Compliance professionals as their role evolves with the movement?

In this session, we’ll
Learn how the #MeToo movement has impacted the culture, framework, and procedures of companies
• See how the role of compliance professionals has evolved with the movement
• Discuss how companies are implementing change through awareness and proactive development.

WS 1.3- Blockchain in Insurance – Imagining the Implications

SANDY HAMPEL, Product Manager, The Institutes: RiskBlock Alliance; CHRIS SHUGRUE, Assistant Vice President of Information Technology, John Hancock; Moderator: KARTIK SAKTHIVEL, Chief Information Officer, LLGlobal


Is blockchain a solution looking for a problem or the next Internet? Recent reports suggest that blockchain – or Distributed Ledger Technologies (DLT) - will become the beating heart of the global financial system with the most prevalent industry for blockchain use cases being the insurance industry. Never before has the insurance industry been the leader in the application of new technology – but it is now.

From efficiency improvements to opening up opportunities for new value creation, hear where LIMRA and LOMA member companies are incorporating DLT and how they are approaching the implications for both competitive advantage and the creation of new industry-wide standards and customer expectations.

WS 1.4- Marketing by Text or Phone – Compliance Consideration
GARWAY BRIGHT, Director, Compliance, Genworth Financial; MATT CAGLE, Vice President of Operations, CompliancePoint; TED NEWTON, AIRC, Communications with the Public Compliance Lead, MassMutual

Is your company considering or already reaching out to customers by texting or calling? If so, there are a number of regulatory requirements and other compliance considerations of which you should be aware of. This panel will help familiarize you with these – along with industry best practices – so your program is “well-received.”

4:15 p.m. - 4:30 p.m. - Refreshment Break

4:30 p.m. - 5:30 p.m. - Compliance Roundtables

Discuss hot topics in compliance and benchmark your practices while networking with peers and industry experts in this roundtable format. Tables will be divided by topic - choose a conversation that interests you, oer start your own, and join in. Chimes will sound every 15 minutes, giving you an opportunity to move to another topic.
Have a topic to request? Email cclement@limra.com or tweet it using the hashtag #RCEX.
Topics will include:
• Best Interest
• Cybersecurity
• Data in Compliance
• Fraud
• Marijuana - Compliance Concerns
• Regulatory Exams
• Technology in Compliance
• And more!

5:30 p.m. - 6:30 p.m. - Welcome Reception

Thursday, April 11, 2019

7:00 a.m. - 5:00 p.m. - Registration

7:15 a.m. - 8:00 a.m. - Networking Breakfast

8:00 a.m. - 9:00 a.m. - General Session

From Rules to Risk to Influence
MODERATOR: LINDA BURM, Chief Distribution Compliance Officer, Allianz Life Insurance Company

Panelists in this session will explore how compliance is evolving from a rules-based to more risk-centered approach. Through incorporating technology, data analytics and the use of business intelligence dashboards, compliance professionals may effectively influence the business and show how compliance adds value to the organization.

Cliff Hagler - Founder, President & CEO, Aquilan

Natalie Johnson - Compliance Business Analytics Manager, Allianz Life

Don Williams - Senior Manager, Forensic Analytics, Deloitte & Touche LLP

9:00 a.m. - 9:30 a.m. - Refreshment Break

9:30 a.m. - 10:30 a.m.: Concurrent Sessions

WS 2.1 - Navigating the Vulnerable Adult Landscape
MICHELE KRYGER, Elder & Vulnerable Client Care Officer, AIG; RENEE BOUCHILLON, President, Tennessee Vulnerable Adult Coalition; MICHAEL DRIVER, Tennessee Vulnerable Adult Coalition

The Senior Safe Act, FINRA Regs 4512, and 2165 all aim to support the industry in our efforts to protect vulnerable populations. In this session, we'll explore how companies are responding to and implementing new regulations, including the criteria for holding disbursement for suspected exploitation, the escalation process, and state outreach.

SESSION CANCELLED - WS 2.2 - Should Issuers Get in Your Genes?
 DR. PHIL SMALLEY, Chief Medical Director, Wamberg Genomic Advisors; TOM WAMBERG, CEO, Wamberg Genomic Advisors

Genetic testing, gender identification, living organ donors, death with dignity - these issues and others have state legislators' attention. What implications do they  have for the insurance industry? Join our panel of industry experts to hear about the ethical, legal, and privacy issues involved, and the best practices to stay current with the changes these issues will require.

WS 2.3 - Recruiting & Retaining Talent in Compliance
KEN BRILL, Assistant Vice President, Field Compliance, MassMutual;  LARRY NILAND, Senior Regulatory Advisor, LIMRA

In a tight employment market, it's more important than ever that we get better at recruiting and retaining our compliance teams. In this session, we'll explore recruiting trends and development ideas to help us hire and keep a great compliance team.

WS 2.4 - The Right to Be Forgotten: Managing the New Privacy Laws’ Challenges
BRIAN CASEY, Esq., Partner, Locke Lord LLP; DEBBI COREJ, CBA, CFSA, Specialist Senior Manager, Deloitte & Touche LLP

Insurers are facing the many challenges of new privacy laws, including the California Consumer Privacy Act and the Global Data Privacy Rule (GDPR). Come hear a panel of industry experts share their views on how their firms are meeting the challenges of aligning business needs for data with consumer expectations and a growing body of stricter regulatory requirements.

10:30 a.m. - 10:45 a.m. - Refreshment Break

10:45 a.m. - 12:00 p.m. - General Session

Conversation with Regulators
Moderator: LARRY NILAND, Senior Regulatory Advisor, LIMRA

The panel of regulators will answer questions about the current regulatory environment. Please pre-submit your questions for a wide-ranging discussion of issues by emailing LIMRA’s Larry Niland at lniland@limra.com Regulators will be announced here prior to the conference.

Daniel Gregus - Associate Director, Office of Clearance and Settlement Examinations, Securities and Exchange Commission

Julie Mix McPeak - Commissioner, Tennessee Department of Insurance

Lawrence Kosciulek - Director, Regulatory Policy Department, FINRA

12:00 p.m. - 1:15 p.m. - Luncheon

1:15 p.m. - 2:15 p.m. - General Session

Fraud on the Frontlines
Moderator: PAUL HENRY, Corporate Vice President & Managing Director, LIMRA LOMA Secure Retirement Institute

Our panel will examine how fraud is evolving, and the impact that it is having on our industry.  Increasingly sophisticated and organized by criminal syndicates, fraud is posing a bigger threat to brand and balance sheets, and to the trust our customers place in us.  Panelists will discuss the importance of the industry coming together to defeat fraud, using new strategies and better detection techniques, and the need to strike the right balance between fraud defense and being easy to do business with.

Attendees will learn about:
 - The evolving nature of fraud
 - The implications of better defenses on customer experience  

 - The new processes and tools being developed to thwart attempted fraud 

Russ Anderson, CFE - Head of Financial Crimes Services, LIMRA, LOMA, and LL Global, Inc.

Frank Badalamenti - Principal, PricewaterhouseCoopers

Kyson Johnson - Chief Prosecutor, Texas Department of Insurance

2:15 p.m. - 2:45 p.m. - Refreshment Break

2:45 p.m. - 3:45 p.m.: Concurrent Sessions

WS 3.1 - Account Takeovers: You Gave My Money to Whom?
 SAMANTHA CHOW, Senior Life and Annuity Analyst, Aite Group; ERIC LEISERSON, Vice President of Marketing, IDology

Account takeovers is a relatively new trend in our industry and the issue continues to grow at an alarming rate.  Attendees in this session will learn about industry trends regarding account takeovers, what we have learned, what we need to do and tools and strategies for preventing account takeovers.  Also covered will be consumer data and potential for friction in the customer experience, carrier data on how the problem is being managed today, as well as tools incorporating artificial intelligence and machine learning in account takeover prevention.


SESSION CANCELLED - WS 3.2 - Thinking of Reorganizing? The Devil’s in the Details
CYNDI EICHELBERGER, Compliance Director, Great American Insurance Group; GISSOU GOTLIEB, Chief Compliance Officer, TruChoice Financial Group LLC;  BETH PIETRZYKOWSKI, Regulatory Response Consultant, Northwestern Mutual; Moderator: WENDY PROCHASKA, Assistant Director, Integrated Risk and Regulatory Services, Northwestern Mutual

As companies are evolving, compliance departments reorganize along the way. Come hear about different organizational structures for compliance programs and the pros and cons of each. There will be discussions about centralized versus decentralized compliance programming and continuity of policy and commitment framework through change.

WS 3.3 - Raising the Bar: Strengthening AML Compliance Through Technology
CLIFF HAGLER, Founder, President and CEO, Aquilan; GINA JONES, Chief Financial Crime Officer, AXA; VICKI LANDON, CAMS-Audit, FLMI, CFCS, President, Landon Associates, Inc.

Managing AML compliance is more than just checking off the box. With financial crimes on the rise, learn how companies are becoming more effective in detecting and deterring money laundering through use of data, tools, and processes in order to protect their companies, clients, and the U.S. financial system from ever-evolving criminals.

WS 3.4 - Market Conduct and Suitability - Lessons Learned
 CALVIN KWAN, FLMI, AIRC, Broker Dealer Operations Manager, Suitability Review Manager, Symetra Financial; DAVE MILLIGAN, FLMI, AIRC, AIAA, ACS, CCP, ACP, Assistant Vice President, Regulatory Compliance, American Equity Investment Life Insurance Company

Market conduct exams, suitability, replacement activity, and agents continue to be areas where insurance companies are experiencing pain points. This session help attendees understand where practices are heading, lessons learned, what can be done to mitigate these pain points.  

3:45 p.m. - 4:00 p.m. - Refreshment Break

4:00 p.m. - 5:00 p.m.: Concurrent Sessions

WS 4.1 - Managing the Registered Separate Account (38a-1) Compliance Program
LISA COOPER, FLMI, AIRC, MCM, CFE, Compliance Director, Nationwide; JIM ODLAND, CCO, General Counsel, Thrivent; JOHN WALSH, Partner, Eversheds Sutherland

The growth of variable annuities and life insurance products has exploded. These products combine insurance and securities investments, and require a significant amount of compliance maintenance. This session will explore the fundamentals of maintaining a registered separate account compliance program under Rule 38a-1, including the regulatory framework and 22c-1 variable processing and pricing transactions

WS 4.2 - Robo-Advisors – Present and Future
JAMES CLEMENTS, IACCP, AIF, BFA, Chief Compliance Officer, Ameritas Investment Corp; HAIME WORKIE, FINRA Emerging Regulatory Issues, FINRA; Moderator: KARTIK SAKTHIVEL, Chief Information Officer, LIMRA

Most robo-advisors today focus on allocating and managing investment portfolios. In the future, however, they will likely provide more holistic financial advice – including about insurance. What are some of the compliance issues that are associated now with robos? What might be the issues in the future? This panel will explore these, along with other interesting aspects of this new technology that has the potential to significantly disrupt how consumers receive financial advice.

WS 4.3 - Big Data: Big Opportunity or Big Problem?
DON WILLIAMS, Senior Manager, Forensic Analytics, Deloitte & Touche LLP; DOUGLAS VEIVIA, VP, International Compliance, Prudential Financial, Inc.

Data has radically transformed nearly every industry, including our own. But where are we using it and how are we collecting it? What are the regulatory and ethical issues that should have our attention? Come hear how some companies are handling these questions and others.

Friday, April 12, 2019

7:15 a.m. - 8:00 a.m. - Networking Breakfast

8:00 a.m. - 8:50 a.m. - General Session

Markets in Transition: How Will the Industry Evolve?

David Levenson, president and CEO of LIMRA, LOMA and LL Global, will explore shifting market forces and their impact on the industry. He will offer his perspective on how leaders can best respond to these changes to achieve their business goals.

David Levenson, DBA, FSA, CFA - President and Chief Executive Officer, LIMRA and LOMA

8:50 a.m. - 9:10 a.m. - Refreshment Break

9:10 a.m. - 10:00 a.m. -


Insurers are faced with a multitude of cybersecurity risk as well as challenges in complying with the NY DFS cyber rule and the NAIC model cyber law. A panel of experts will share their experiences on addressing this critical issue.

Jo Cicchetti - Partner, Drinker Biddle

Michael Rohrs - Associate Director, Control Risks

Christine Szafranski, FLMI, ITPM, CIPM, CIPP/US - Senior Director - Information Risk Management, The Northwestern Mutual Life Insurance Company

Don Ulsch - Managing Member, MacDonnell Ulsch Cyber Advisory LLC

10:00 a.m. - 10:15 a.m. - Refreshment Break

10:15 a.m. - 11:00 a.m. - General Session

Who Else Does This?
TED NEWTON, AIRC, Communications with the Public Compliance Lead, MassMutual;  JEFF SCHLOEMER, CRCP, Senior Director, Enterprise Compliance, Northwestern Mutual

Have you ever heard "No one else does this?" If so, join this highly interactive session to find out where you stand on hot topics compliance professionals deal with every day. We'll use live, interactive polling to benchmark in real time answers to questions that have come up throughout the conference and beyond.

11:00 a.m. - Adjourment