2019 Caribbean Insurance Conference Agenda

Saturday, June 1, 2019

12:00 p.m. - 4:00 p.m. - REGISTRATION

Sunday, June 2, 2019

9:00 a.m. - 3:00 p.m. - REGISTRATION


6:30 p.m. - 7:30 p.m. - OPENING CEREMONY

7:30 p.m. - 9:30 p.m. - COCKTAIL RECEPTION

Monday, June 3, 2019

8:00 a.m. - REGISTRATION

9:00 a.m. - 10:00 a.m. - Why Good Service is No Longer Good Enough

At a time when products, processes and platforms are increasingly commoditized, no longer is it enough to be transaction efficient or “service -oriented”. Empirical research based upon face -to face interviews with financially successful individuals clearly finds that a firm and its advisors as well as support staff needs to deliver a consistently elevated experience to capture and retain clients. The key components of an elevated experience as expressed by these financially successful individuals, are detailed. Specifically, this keynote presentation addresses:
 Why good, great or even personal service is no longer enough to retain their business.
 How a client or prospect’s overall experience is now an integral part of their perception of real and perceived VALUE.
 Why an elevated experience illustrates a relational approach over a transactional approach.
 How delivering an elevated experience becomes a very clear point of distinction from other firms.
 Why a consistently elevated experience creates emotional chemistry, stronger relationships, repeat business, and brand advocacy.
 The six psychological needs that drive their desire for an elevated experience and the specific tactics for each; tactics that will set your organization apart.
 Why consistent delivery is about cultural mindset; not about time or investing treasure.

C. Richard Weylman, CSP, CPAE - Best-selling Author
Chairman, Weylman Consulting Group
CEO & CDO, Weylman Center for Excellence in Practice Management

10:00 a.m. - 10:30 a.m. - COFFEE BREAK

10:30 a.m. - 11:15 a.m. - Artificial Intelligence Transforming the Insurance Landscape

Information coming soon!

Leslie Lee Fook - Director - AI, Analytics & Automation , INCUS Services Limited

11:15 a.m. - 12:00 p.m. - Using Big Data to Support Advisor Decisions and Drive Opportunities

Information coming soon!

Olivier Lafontaine - Chief Product Officer, Equisoft

Blake Love - Business Analyst, Equisoft

Ruben Veerasamy - Senior Vice President, Caribbean, Equisoft

12:15 p.m. - 1:30 p.m. - LUNCH

1:30 p.m. - 2:30 p.m. - Parametric Insurance and Microinsurance

Information coming soon!

Nadjla Riedwyl - P&C Structurer, Vice President, Swiss Re

2:30 p.m. - 3:30 p.m. - The Future of Underwriting

Information coming soon!

Carmelo Galante - Managing Director, Department of Life and Health, Latin America

3:30 p.m. - 4:30 p.m. - Why You Should Encourage ‘The F-word’ (Fun) In The Workplace

Coming Soon.

Ron Johnson - Managing Director and Co-Founder, Blueprint Creative

Tuesday, June 4, 2019

9:00 a.m. - 10:00 a.m. - Global Warming: Fact or Fiction?

Kenrick Leslie, CBE, OD, PhD - Executive Director, Caribbean Community Climate Change Centre (5Cs)

10:00 a.m. - 10:30 a.m. - COFFEE BREAK

10:30 a.m. - 11:45 a.m. - IFRS17 – The Shifting Landscape of Insurance

Coming soon.

Marcus Bosland - Resident Actuary, Colina Insurance Limited

Garfield Reece - Audit Partner, PWC Jamaica

11:45 a.m. - 12:30 p.m. - Using Technology to Promote Wellness

Information coming soon!

Susan Boyea, BSc (Hons), MBA, FLMI, BRMP - Vice President, Business Relationship Management, Sagicor Life Inc. Barbados

12:30 p.m. - 1:30 p.m. - LUNCH

1:30 p.m. - 2:30 p.m. - Engaging and Developing Emerging Talent

As new generations enter the workforce, the insurance industry faces a tough challenge - how do we engage and develop this emerging talent group in a way that resonates with their preferences and expectations? Panelists will discuss various recruitment and engagement techniques for successful talent development results, dispel some of the common generational myths, and offer “what’s next?” predictions for the new age executive.

2:30 p.m. - 3:30 p.m. - IAC AGM

Coming Soon.


7:30 p.m. - CLOSING PARTY