What is keeping you and your peers awake at night? LIMRA and Boston Consulting Group surveyed hundreds of C-suite and executive-level leaders around the globe to find out. Come hear what the industry collectively has said. Validate, strengthen, and enlighten your strategies.

Forward thinking organizations that embrace the shift towards customer-centric models will have the edge. To embrace such a shift, it is critical that companies understand how today’s consumers want to engage with our industry. This session will share the ways in which consumers are looking to connect, the challenges and opportunities they present, and how companies can effectively align distribution to reach desired consumer segments.

While the rise of new technologies and the InsurTech industry can be seen as threatening, figuring out how to leverage these companies will help propel your business forward. In this session, you will learn how you can use InsurTech enablers to drive more traffic, capture leads, and convert them into policies. Come hear examples of how these enablers across P&C, Health, and Life are helping insurance organizations realize their potential.

Sponsored by Penn Mutual

(For LIMRA members only)

(By invitation only)

Sponsored by Vitech

Sponsored by USAA Life Insurance Company

Sponsored by Munich Re Automation Solutions

This session will incorporate an interactive (active audience participation) format to address issues related to the digital consumer. The goal will be to engage the participants and have them learn by experiencing the growing importance of digital ecosystems to engage with the consumer. The specific issues to be addressed include the role of analytics, the digital customer journey as seen by behavioral economics experts, and the role of automation and open architecture in the necessary business transformation.

This session will focus on how DBS, a leading financial organization in Asia, leverages technology as a key success factor in the role of today’s relationship manager.  Learn how DBS is executing on technology-based initiatives from the first point of contact with a candidate through ongoing development of top relationship managers to drive productivity. Also hear about how the firm is using technology not only to recruit and onboard today’s top talent, but also ensure the success of today’s relationship managers throughout the sales process by increasing relationship manager productivity and retention.

There is considerable promise in the application of data analytics to achieve a number of growth and efficiency objectives in financial services. However, in an industry characterized by the complexity of legacy systems, the need to balance short- and long-term needs, and accelerating change across the landscape, we face significant impediments to successful adoption of these approaches. This session will review the best uses and applications of data analytics and discuss how companies are overcoming obstacles to successfully benefit from the investment in these tools and methodologies.

Find out why insurance should be considered a critical component of financial wellness. Through insurance, advisors have the ability to broaden their counsel and help clients reduce risk and protect wealth from the effects of taxes, outliving assets, or premature death. This session will discuss the removal of operational barriers to support ease of including insurance into the broader wealth management space.

How do leading insurers align their cyber-security policies in an increasingly onerous industry regulatory landscape? Company leaders need to be concerned with security, and they must be prepared to respond to the board and increase regulatory management capabilities. Considerations include what to do if there is a breach, how to deal with clients and more. This session provides an overview of what is happening on the regulatory front, and how leading companies have taken steps to prevent exposures.

Real interest rates have declined substantially in the last three decades, and there are some suggestions that expected returns on other asset classes have also fallen. The decline in long-term prospective returns raises two challenges for individuals saving for retirement and for institutions seeking to fund retirement liabilities such as defined benefit pension plans. First, lower returns require higher saving rates while working to achieve a given target balance, and second, lower returns during the payout period reduce the income stream that a given asset pool can support. Taken together, these factors demonstrate the challenge that lower returns pose for the provision of retirement security.

What do young consumers want from financial services companies? Come hear Millennial and Gen Z consumers share their financial priorities, views of their future, and preferences for engaging with companies they do business with. The audience members will have an opportunity to participate in a dynamic discussion and improve their understanding of how to engage the younger generations.

Building organizational ecosystems and networks that are agile and empowered will be the model to meet tomorrow’s demands today. Hear how financial services and related companies are seizing this shift in human capital strategies — organizing, assessing, managing, developing, and aligning the right talent with the appropriate teams.

Consumers increasingly have access to their genetic profiles. Many will use it to take preventive action; some may use it to their advantage when purchasing insurance. Genetic information could also become an important source of information in the risk selection process. However, regulators around the globe are beginning to restrict or ban insurer access to genetic information. Many questions remain regarding its predictive power, consumer acceptance, and regulatory oversight. This session will address topics insurers should consider based on an understanding how this issue is playing out around the world.

Nine in 10 insurers believe that their businesses are at risk due to InsurTech activities, according to a recent everis study. Similarly, new NTT DATA Services research reveals that digital technologies, increased competition and evolving customer expectations are driving 61% of financial services and insurance carriers to shift away from traditional, vertically integrated business models, where they offer customers their own products exclusively. Learn why the time is now for transformational digital change and how National Life Groups self-disruption is helping them compete in a world where platform-driven companies such as Amazon have changed consumer expectations.

Financial services companies are investing in new ways to put customers first, and regulatory agencies continue to focus on protecting the consumer. In this lively conversation, we’ll explore innovation in this rapidly changing environment, from both industry and regulatory perspectives. We’ll talk about issues and trends such as the use of customer data and analytics by life carriers, challenges faced by InsurTech start-ups, and how regulators view innovation. After this session, you’ll come away with a better understanding of today’s regulatory impact on innovation, and where we might be heading from here.

Longevity has always been an opportunity for insurance in terms of providing customer solutions through products and services and a risk that requires ongoing management. In recent years the longevity space has continued to expand, with changes in later age mortality, socioeconomic divergence in longevity, and a shifting landscape from defined benefit protection, and increasing strain on Medicare and Social Security. These trends point to the growing prominence of longevity and the resulting need to continue innovating. Join this session to hear new ideas and explore ways to proactively manage the associated risks.

Sponsored by KeyBanc Capital Markets

Sponsored by Hearsay Systems