2018 Strategic Issues Conference Agenda

Sunday, September 16, 2018

6:00 pm - 8:00 pm - Welcome Reception

Join us to meet and mingle with other conference attendees before the first day of sessions begin.

Monday, September 17, 2018

7:45 am - 8:30 am - Coffee & Registration

8:30 am - 9:15 am - Conference Welcome & Opening Remarks

Ian J. Watts - Senior Vice President and Managing Director, International Operations, LIMRA and LOMA

Kartik Sakthivel, MS-IT/MS-CS, M.B.A. - Chief Information Officer, LIMRA and LOMA

Hua Yang - Deputy General Manager, Taiping Life Insurance Co., Ltd.

9:15 am - 10:15 am - Opening Keynote: Organized Chaos

Asia’s critical strategic issues are inescapably linked to global geopolitics, and vice versa. Much attention will focus on China’s relations with the West, and above all with America. The threat of an escalating trade war is real. Less noticed is the impact to the structure of existing global supply chains that increased U.S.-China competition may bring about. On the security front, with China’s growing economic power comes renewed assertiveness, at a time when the U.S. appears to be turning more inward. Security concerns remain high with North Korea, along with tensions in the South China Sea. So how should we interpret these geopolitical developments? Why do they really matter to businesses, to investors, and to the insurance industry? And how we can we try to anticipate Asia’s future?

Dominic Ziegler - "Banyan" Columnist, The Economist

Sponsored by: Taiping Life Insurance Co., Ltd.

10:15 am - 10:45 am - Networking Break

10:45 am - 12:15 pm - Panel: Healthcare Innovations

Moderator: Maria Gil

A multi-perspective look at how innovative medical technologies are drastically impacting the way insurers will need to design and sell products in the future.

Thomas Dijohn - Vice President Asia-Pacific, dacadoo

Scott Montgomery -

 CEO and Cofounder 

, WellteQ

Sheetal Patel, Ph.D. - Executive Director, Value, Access & Policy, Amgen

Maria Gil - Strategic Development Officer, Asia Markets, AXA

12:15 pm - 1:43 pm - Lunch

Tuesday, September 18, 2018

8:00 am - 8:45 am - Coffee & Registration

8:45 am - 9:00 am - Welcome Back & Summit Circle awards

9:00 am - 9:45 am - A Fit for Growth Organizational Transformation

Very few organizations manage their costs for sustainable success. They spend money on the wrong things, or cut the wrong things for the wrong reasons, ultimately leaving them weaker and unfit to compete. Instead, organizations must think about their costs strategically, continuously cutting bad costs and redirecting resources towards good costs that build or strengthen differentiating capabilities. Using research from hundreds of companies across various sectors, Dr. Siew Chan-Cheong will share insights and best practices on how to achieve higher returns by linking growth and cost agendas.

Dr. Chan-Cheong Siew - Director, Strategy&, Part of the PwC Network

9:45 am - 10:30 am - The Importance of Culture

It is well documented that when professionals struggle to assimilate or succeed in a given environment, the reason cited is often a lack of cultural fit. We will discuss the importance of understanding both an individual’s own style preference and an organization’s unique environmental culture in assessing, on-boarding, and developing talent.

Emily Woodward - Consultant, Spencer Stuart Hong Kong

10:30 am - 11:00 am - Networking Break

11:00 am - 12:30 pm - Panel: Profitable Growth in Emerging Markets

Moderator: Ian Watts

With a strong outlook for growth, how can companies profitably improve insurance penetration and position themselves for success in emerging markets? This group of panelists will examine the emerging protection gap (business opportunities), share insurance market forecasts and risks, discuss product needs, and offer first hand experiences with market entry best practices.

Rotha Chan - AVP and Chief Agency Officer, Manulife Cambodia

Sudhin Roy Chowdhury - Former Member (Life), IRDA &
Designated Partner, First Bay Financial Advisors LLP

Clarence Wong - Chief Economist Asia, Swiss Re

Ian J. Watts - Senior Vice President and Managing Director, International Operations, LIMRA and LOMA

12:30 pm - 1:43 pm - Lunch

Tuesday, March 26, 2019

1:43 pm - Concurrent Workshops

Social & Digital Learning: What does it mean for Life Insurance Agencies?

Wahyu Wibowo currently heads PRUuniversity, which serves over 277,000 agents and 2,000 employees in over 161 cities throughout Indonesia. In this session on social and digital learning, Wahyu will share how he has developed a learning culture via a combination of different platforms including workshops, self-study workbooks, and e-learning.

Wahyu P. Wibowo - Managing Director, Chief Learning and Development, Prudential Life Assurance Indonesia

1:43 pm - Concurrent Workshops

The Digital Revolution: Have The Insurance Regulators Been Toppled? How Innovations In Life Insurance Are Challenging The Traditional Legal Framework

Life insurance regulation has typically been developed using traditional assumptions about products, distribution and customers. Yet in today’s innovative and constantly changing environment, this traditional framework now creates redundancy among some regulations. This session will consider how innovation continues to challenge insurance regulators, and what they are doing now to keep pace in an environment of change and disruption.

Jonathan Goacher - Partner, DWF LLP

1:43 pm - Session Change

1:43 pm - Concurrent Workshops

Using New Data Sources and Risk Insights to Transform Life Underwriting and Pricing

The session will explore recent data initiatives across the value chain which have provided exciting opportunities in customer segmentation, underwriting accuracy, and claims management. Global case studies will illustrate the opportunities of leveraging credit scoring, upselling using claimant’s data, risk scoring in fraud prevention, and the use of lifestyle data. 

Paul Jones - Regional Chief Underwriter, Asia, RGA

1:43 pm - Concurrent Workshops

Successful, Profitable Bancassurance Models

In the early 2000’s bancassurance was all about the product and the business model. Now, it is all about the customer — and not just who owns the customer, but who knows the customer better. J.K. Hong will explore how different bancassurance models have been created, and what the key differentiators and customer influencers are for those that are most successful in creating a positive customer journey.

Dr. Jung Kee Hong - Head of Partnership (Financial Institutions) & Regional Marketing Projects, AXA Partners Asia

1:43 pm - Concurrent Workshops

Winning in the Age of Digital Disruption: Building Resilience for Success

Panelists in this session will continue the conversation on how to better understand insurance disruption and the potential long term impacts. They will discuss what they have learned from both their successes and failures, identify how they have overcome specific challenges, and share their views on the most critical factors for sustainable success.

    Sutikno Sjarif - Director - Chief Operating Officer & Chief Strategy Officer, Zurich Topas Life

    Josafat Timotius - Chief Information and Technology Officer, PT Asuransi Jiwa Sequis Life

    Mangesh Vaitla - Co-Founder and Executive Director, C2L BIZ Solutions

    1:43 pm - Networking Break

    1:43 pm - Insurance, ReBooted

    There’s a lot of change around the corner in the insurance world, and for many, the changes are long overdue. As a passionate member of the insurance leadership community, early-adopter to the world of digital, and huge fan of the potential for blockchain, Simon will share some of the challenges and opportunities the industry is facing, what this will mean for insurers and consumers, and the exciting role that InsurTechs have to play in enabling the Insurance ReBoot.

    Simon Phipps - Head of Asia, Global Development & Blockchain, The Digital Insurer

    1:43 pm - Driving Digital Disruption to Control Chaos

    Advancements in technology have opened up new opportunities for companies to leverage their data to improve operations, develop new products and enhance targeted marketing efforts. Join Kartik Sakthivel, Chief Information Officer for LIMRA and LOMA, as he examines how digital transformations can be used to harness the chaos typically associated with industry disruption, and prepare your company for a digitally native future.

    Kartik Sakthivel - Chief Information Officer, LIMRA and LOMA

    1:43 pm - Beachside Dinner Party

    Enjoy dinner and drinks under the stars as we end the day with a magical evening on the beach, just steps away from the Indian Ocean!

    1:43 pm - Struggling with your Digital Ecosystems? Insurance Platforms can Help!

    New market pressures and technology-fueled platforms are reshaping industries at record speed, forcing companies to adapt within a new digital ecosystem.  Mark Carter will explore how insurers can use platforms to enable the development and take advantage of new ecosystems, while simultaneously increasing efficiency and delivering transformative experiences to differentiate from competitors.  He will also provide an overview of platform economics alongside new explanations and recommendations on how to best integrate InsurTech to successfully work with core systems providers, asset owners, industry consortia, and insurance data providers.

    Mark W. Carter - Manager, Business Innovation, IBM Global Insurance Industry

    1:43 pm - To the Stars! Keeping Pace in an Environment of Disruption

    Understanding where innovation is driving technology trends is key to planning for the future, and Dr. Leroy Chiao is no stranger to this world. In this thought-provoking presentation, Dr. Chiao will offer an exciting glimpse into life on the next quantum level, and share insights on a world in which technology is accelerating faster than ever before – presenting new opportunities for businesses poised to take action. Through awe-inspiring stories of his time in space and breathtaking photos, Chiao looks at what is coming around the bend and how organizations can take advantage of the next technological phase.

    Leroy Chiao - Former NASA Astronaut and ISS Commander

    1:43 pm - Adjourn

    1:43 pm - Concurrent Workshops

    Disruptive Ecosystems and the Challenges for Insurers to Adapt

    Join Sutikno and Mangesh as they share two different viewpoints on how current industry disruptors are impacting Strategy, Operations, IT, and Digital Transformations. They will examine why new challenges are making old strategies infeasible in this current disruptive environment, and discuss what factors can actually prevent the accrual of benefits from various digital initiatives.

    Sutikno Sjarif - Director - Chief Operating Officer & Chief Strategy Officer, Zurich Topas Life

    Mangesh Vaitla - Co-Founder and Executive Director, C2L BIZ Solutions