2019 Account Takeover and Fraud Workshop Agenda
Thursday, October 24, 2019
7:00 am - 8:00 am - Breakfast
8:00 am - 9:30 am - General Session 1: Developing a Fraud Prevention Culture — It begins at the Top
9:30 am - 9:45 am - Break
9:45 am - 10:45 am: Interactive Discussions
1.1 Balancing Fraud Prevention and Customer Experience
1.2 Cybersecurity, Fraud Prevention and Privacy: A Collaborative Approach
1.3 Fraud Prevention Training and Education Best Practices
10:45 am - 11:00 am - Break
11:00 am - 12:00 pm: Interactive Discussions
2.1 Changing and Developing a Culture Around Fraud
2.2 Small Company Approaches to a Big Problem
2.2 Cybersecurity, Fraud Prevention and Privacy
2.3 Business Process Outsourced (BPO) Solutions
2.4 2019 Emerging Cybercrime Trends: Trick or Treat?
12:00 pm - 1:00 pm - Lunch
1:00 pm - 2:00 pm - General Session 2: Fraud Analytics, Machine Learning and Artificial Intelligence
2:00 pm - 2:15 pm - Break
2:15 pm - 3:15 pm: Interactive Discussions
3.1 Elder Abuse/Familial Fraud
3.2 Unique Vulnerabilities of Working with Third Party Administrators
3.3 Ad-Hoc or Home Grown Monitoring Tools and Techniques
3.4 Don’t Let Fraudsters Ruin Your Call Center’s Customer Experience
3:15 pm - 3:30 pm - Break
3:30 pm - 5:00 pm - General Session 3: Service Provider Showcase
5:00 pm - 6:30 pm - Reception with Service Providers' Demonstrations
Friday, October 25, 2019
7:00 am - 8:00 am - Breakfast
8:00 am - 9:00 am - General Session 4: Prosecution of Fraudsters
9:00 am - 9:15 am - Break
9:15 am - 10:15 am: Interactive Discussions
4.1 Metrics, KPIs and Return on Investment (ROI)
4.2 Retirement v. Insurance
10:15 am - 10:30 am - Break
10:30 am - 11:30 am: Interactive Discussions
5.1 Changing and Developing a Culture Around Fraud
5.2 Balancing Fraud Prevention and Customer Experience