With expertise in corporate governance, retirement security, and tax policy, Mr. Crawford will provide his insightful perspectives on policy, budget, the economy and the health care system.

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During this session, thought leaders around the industry will discuss risk management aspects of Supplemental Health, DI and LTC products. Presenters will provide insight on managing the risks that arise during the product development and product management cycles, and on ways to mitigate these risks. The session participants will come away with an understanding of what the experts view as common risk factors and effective risk management practices.

This interactive session will discuss the importance of product and strategy innovation within the supplemental health industry, and what it takes to be a successful innovator. The discussion will feature successful innovators in the market discussing their experiences and how they have overcome obstacles to innovation. Audience questions are welcome and encouraged!

Attend this session to better understand the basics and differences of customers and user experiences in relation to the DI products we serve. Gain an understanding of how to invest in customer experience as a differentiator to set your customer experience above the rest, and study successful customer experience designs in action.

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Updates on long-term care regulatory trends, review methodology, mitigation options and communication practices.

An introduction of predictive analytics with ideas of how this might be used in your business.

In this interactive session, attendees will be asked to consider how they would adjudicate challenging claims where the answer isn't obvious.

Increase your overall knowledge of supplemental health trends with an informative session hosted by Gen Re on critical illness insurance. Gen Re will report on their 2020 market survey results and discuss trends based on insight from carriers as well as internal research. Whether you are considering developing a critical illness product or have been in this industry for years, you’ll leave this session with a better understanding of the current and future state of this market.

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How honest are long term care insurance applicants? How much more do they know than you do? Do you get more honest answers using a tele-app vs a paper application? This session will answer these questions, as well as where companies stand on guidelines around diabetes & insulin, preprx, vaping, drug use, order your own Quest tests, and more. The session will focus on underwriting during a pandemic and the challenges and solutions associated with this unprecedented time in insurance.

Claims integration has been an arms race in the supplemental health industry for the last 5 years. It hasn't been a matter of if or how – but a matter of when. This session will look at the history of the last 3-5 years and explore what the future has in store for claims integration.

The Product Development Process: An Interactive Discussion between Four Disability Income Leaders and You.

Learn about emerging and innovative technology and services regarding long term care that are enabling people to safely age in place.

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The government continues to play a key role in addressing LTC issues. For example, recent LTC proposals include adding LTC to Medicare Advantage and Washington State’s Long-Term Care Trust Act. This session will explore how government awareness and involvement may improve private LTC.

The advances in underwriting technology have led to a new wave of accelerated processing of applications and assessment of risk for individual DI products. This session will look at how two DI carriers are managing the change in the paradigm of underwriting with speed and accurate risk selection.

Looking to enter the hospital indemnity and/or accident insurance market? Or curious about how your products stack up? Join us to hear the results of a recent hospital indemnity product design survey from LIMRA and accident product survey from Milliman. This session will focus on the current state of these products and where they are heading.

This session will explore a brief history of long-term care/chronic illness combination products outlining plan, design, sales, actuarial basics. It will also discuss other considerations in the context of a small case study, covering modelling/product features and various sensitivities. The session will utilize both actuarial and non-actuarial views of the combination product to provide participants with a holistic perspective.

Health issues in North America in 2020 are like none that have ever faced our industry or society. This session will feature insight from the perspective of a chief medical officer and a chief actuary on the potential for short-term and long-term implications for Supplemental Health, DI & LTC Insurance Products.

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Join this session to hear about current and emerging compliance issues important to our industry, as well as a view from Commissioner Jon Godfread, Chair of the NAIC Innovation and Technology Task Force, on the task force’s efforts to encourage innovation while retaining consumer protections.

Join in an interactive session where participants will evaluate challenging underwriting case studies for group critical illness, accident, and hospital indemnity insurance. 

What are the latest trends in individual DI industry experience? How have claim incidence and termination rates changed since the introduction of the 2013 IDI valuation table? Attend this session to learn about IDEC's updated experience reports for morbidity.

This session will provide a summary of long-term care insurance experience analysis for individuals 90 years and older from an actuarial and medical perspective. Topics will include:

• Description of data
• Credibility of data
• Key findings
• Potential next steps 

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Interactive fast-paced discussion about the current and future challenges the DI industry is facing.

In this session, attendees will break into small groups to discuss current events, challenges and opportunities in the supplemental health industry.

Join us for a discussion on why insurers interpret and apply seemingly similar policy language in different ways. We will focus on popular verbiage surrounding accident, critical illness, and hospital indemnity products, outlining how narrow policy language can affect downstream claims adjudication, product development, and remediation by setting precedents.

The panel will explore the impact of COVID-19 on diagnosis, treatment, and care of dementia patients. Panelists will give their views of the current environment for best medical practices and care delivery, along with their thoughts on future trends in long term care insurance.

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Join this interactive session and connect with your industry peers while reviewing and discussing the professionalism structure and requirements for U.S. actuaries.

In light of the recent national shutdown due to COVID-19, the ability of carriers to maintain their current book of business has become front and center, especially those carriers offering voluntary benefits. Employers have also truly realized the value that voluntary benefits can play with regards to the financial protection and overall wellbeing of their employee population. In this interactive panel discussion, representatives from multiple voluntary benefit carriers will discuss how their firms are focused on ways to increase persistency while balancing claim activity.

This session will provide an overview of long-term care and combination products sold in the past compared to those available today. Presenters will share information on the senior care products they support and how they expect them to change in the coming years.

This session is intended to provide insight into Lloyds of London coverage. Come to hear how Lloyds of London got started, a high-level overview of the producer along with how this interacts with domestic U.S. products.

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This session will cover results of the 2019 SOA LTC Fraud, Waste and Abuse survey.

As the use of vaping and e-cigarettes increases, this could have an adverse health impact. Or does it? This session will work to clear the air on the use of these products and how their use may be considered in underwriting.

This session will discuss various senior market products, such as senior hospital indemnity, senior care, etc. The presenters will explore policy, marketing, and distribution of these products to give participants a holistic overview of this suite of products.

Join this interactive session to discuss compelling situations from “inside the beltway” of actuarial professionalism.