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Changing Customer Service Needs in Life Insurance

July 17 2014

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Customer service is an area that is growing and changing as consumer demands continue to grow and change. Mary Art, distribution and technology researcher for LIMRA recently authored the LIMRA study Meeting Service Expectations: Company Policyowner Service Options for Life Insurance and Annuities. She talks about what consumers are looking for now, how companies are meeting their demands and what lies ahead. 


Interviewed in this podcast
  • Mary M. Art
    Mary M. Art
    Senior Research Director, Distribution and Technology Research

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