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2017 Operational Strategies Conference
5/10/2017 - 5/23/2017Game Player or Game Changer? Agility in Disruptive Times
AgendaCanadian Contact Centre Study Group
Study Groups are a great way to network with others in the industry
Financial Companies Dramatically Change Their Recruiting Methods to Find Strong Contact Center Candidates in 10 Years
WINDSOR, Conn., Aug, 23, 2010 — Managers for financial services' contact centers used to pick up the phone to place a newspaper ad when they needed new staff.
LIMRA Staff Honors CEO With Tree Dedication Ceremony
Grateful employees thank CEO for his leadership and support in the aftermath of a record snowstorm.
The Call for Contact: The Future of Contact Centers
Changing technology and consumer expectations are driving companies to revisit how they market, sell, and service.