Suggested Results
Customer Experience Benchmarking Program for Life Insurance
Optimize customer experience for the uniqueness of life insurance.
Customer Assurance Program (CAP™)
Spot problematic sales and benchmark results against industry standards.
Customer Experience in the Life Insurance Industry: LIMRA’s Customer Experience Model and Industry Benchmarking Program
In this paper, we discuss managing customer experience, describe a model of customer experience addressing the nuances of life insurance, and outline an industry benchmarking program.
Benchmarking
LIMRA has created the industry’s most comprehensive database. This resource provides an unparalleled capability to clearly define the business environment, and allows for precise measuring, monitoring, analysis, and modeling.
Customer Experience Study Group
Committees are a great way to engage in our business and help drive initiatives going forward that are important to our members