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Study Group Purpose: To provide a forum for LIMRA member companies in the Group and Worksite/Voluntary Benefits arena to get together and discuss innovation, industry trends, challenges, opportunities and solutions as they relate to the management of customer experience/customer centricity. As this is a peer level study group, we encourage officer level attendees. All participants are expected to be an active participant in all discussions. Who Attends: Individuals from a Group & Worksite/Voluntary Benefits (non-Medical) Division of LIMRA member companies who lead strategy development for customer experience or customer centricity. All participants should be very experienced in their field. Each LIMRA member company will be limited to one representative. An exception will be made to allow two attendees if they represent two different areas of responsibility.

Target Membership: Individuals from a Group & Worksite/Voluntary Benefits (non-Medical) Division of LIMRA member companies who lead strategy development for customer experience or customer centricity. All participants should be very experienced in their field. Each LIMRA member company will be limited to one representative. An exception will be made to allow two attendees if they represent two different areas of responsibility.

Typical Topics Discussed: To provide a forum for LIMRA member companies in the Group and Worksite/Voluntary Benefits arena to get together and discuss innovation, industry trends, challenges, opportunities and solutions as they relate to the management of customer experience/customer centricity.

Please contact your Member Relations Director for more information.