Suggested Results
Customer Experience in the Life Insurance Industry: LIMRA’s Customer Experience Model and Industry Benchmarking Program
In this paper, we discuss managing customer experience, describe a model of customer experience addressing the nuances of life insurance, and outline an industry benchmarking program.
Customer Experience Study Group
Committees are a great way to engage in our business and help drive initiatives going forward that are important to our members
Spotlight on Retirement: Asia (Infographic)
May 15, 2018In Asia, rapidly aging populations, demographic shifts, and changing family structures are causing an enormous retirement challenge. Learn how insurers can help.
What Do They Want? Defined Contribution Advisor Preferences and Priorities (Infographic)
Apr 23, 2018Defined contribution advisors are unique in the financial advisor community. See how their preferences and priorities further differ based on their DC assets under advisement (AUA) and type of DC compensation.
Customer Experience Benchmarking Program for Life Insurance
Optimize customer experience for the uniqueness of life insurance.