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2017事務オペレーション戦略 カンファレンス

Game Player or Game Changer? Agility in Disruptive Times

2017年5月10日 - 2017年5月23日
ルメリディアン・クアラルンプール クアラルンプール, マレーシア

概要

参加者

このカンファレンスは、アジア・パシフィック地域における金融サービス機関や生命保険会社のバックオフィスオペレーションに携わる担当者を対象としたものです。ビジネス・プロセス・アウトソーシング担当者、人事担当役員、教育担当者、カスタマーサービス担当役員、コールセンターマネジャー、IT部門や財務部門の担当者は次のようなセッションから有益な情報を得られます。

  • 新たな機会を有利に活用する
  • ケーススタディーとベストプラクティス
  • 事務オペレーションにおける最新の開発状況、例えば、教育と育成、人事、カスタマーサービス、ITトレンドなどの分野で貴社の生産性向上に貢献する最新動向を伝えるセッション

ハイライト

この2日間のイベントでは、リーダーシップ開発、能力管理、テクノロジー、イノベーション、カスタマーサービスなどを含む事務オペレーション戦略の最新の知見を持った業界リーダーやエキスパートがプレゼンテーションを行う予定です。

分科会形式のセッションでは、貴社特有の課題解決にフォーカスすることができます。また、ネットワーキングタイムでは、この地域における業界関係者と人脈を構築することが可能です。

スピーカーやプログラム(議題)等、詳細は順次決定していきますので、今後も情報を適宜チェックいただきますようお願いします。

通訳サービス

本イベントは、英語で行われます。16人以上の方からリクエストがある場合は、標準中国語、韓国語、日本語、タイ語、およびベトナム語への通訳が提供されます。


2017
年のスポンサーの皆様に心より感謝いたします 

登録

登録料

2017年4月14日までは割引価格でお申込みできます!

2017年4月14日までのお申込み:
LIMRAおよび/またはLOMA会員:US$999
非会員: US$1,499

2017年4月14日以後のお申込み:
LIMRAおよび/またはLOMA会員:US$1,099
非会員: US$1,599

配偶者/来賓: US$99

複数人数参加会社の割引については、Megan Schwartz(mschwartz@limra.com)までお問い合わせください。

メールやファックスによるお申込みは、 このフォームをご使用ください

Cancellation Policy

All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, the Conference Organizers will refund the total registration fee. However, the Conference Organizers will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.

ホテル/会場

ルメリディアン・クアラルンプール
マレーシア 50470
クアラルンプール
2 Jalan Stesen Sentral,
Kuala Lumpur Sentral
電話:+6 03 2263 7888
ファックス:+6 03 2263 7222

 Hotel Reservations: Make your hotel reservations under the 2017 LIMRA-LOMA Operational Strategies Conference group block to receive the nightly group rate of MYR 478 nett (single) or MYR 524.7 nett (double) per night.  The special conference group rates are available three days before and three days after the meeting dates and include a daily buffet breakfast, in-room wi-fi, a 10% service charge and government taxes.  Check in time is 15:00 and check out time is 12:00.

Cut-off date for reservations is 28 April, 2017.  Reservation requests received after 28 April, 2017 will only be accepted on space availability, so be sure to book your rooms before this date!

To make your hotel reservations please call the hotel directly or book online at
https://www.starwoodmeeting.com/events/start.action?id=1612198521&key=34B90FF2

査証の要件:

一部の参加者は、マレーシアへ渡航するためにビザが必要になる場合があります。旅行の手配を行う前に、居住地域のマレーシア大使館または領事館に最新情報を問い合わせるようにしてください。ビザ招聘状は、支払済みの会議参加登録者にのみ発行されます。招聘状発行のご依頼は、LIMRAの Megan Schwartz(mschwartz@limra.com) にご連絡ください。

議題

講演者

Chief Customer Experience Officer

Chief Customer Experience Officer

Troy Barnes is Chief Customer Experience Officer at AIA Berhad since November 2014. His role encompasses all aspects of customer interactions across multiple lines of business and channels. He is responsible for developing the Customer Experience blueprint with the Operations, IT, Sales and Marketing teams. Ensuring strong links with its strategy and brand, delivering transformational and cultural change together with innovative solutions to provide unique and differentiated offerings to it s customers across all journeys. 

Prior to his current role, Troy has held senior management roles at AIA and ING driving transformation and change in Japan, Korea, Taiwan, Hong Kong and Australia as well as senior regional roles covering Asia Pacific with a continued passion for delivering value to customers.

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets
  • 2017年5月23日

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets

Andrew Bishop is Chief of Staff - Asian Markets and Regional Head of Human Resources of Reinsurance Group of America. As Chief of Staff, he leads a portfolio of strategic programs and project initiatives in support of the organization’s regional goals. As regional leader of Human Resources, he drives the HR strategy and operations across the Asia Pacific markets. Andrew joined RGA as Director, Head of Human Resources – Japan, and has lead the Asia Pacific Human Resources since 2011. He has worked on numerous assignments throughout Asia Pacific, the UK and North American markets, and his expertise includes largescale program/project management, change management, employee relations, compensation, performance management, M&A due diligence and post-merger integration. Andrew holds a Masters of Business Administration (M.B.A.) from the University of Western Ontario, Ivey Business School, where he also received an award for scholarly distinction. Originally from Canada, he presently resides in Hong Kong, has lived in both Australia and Japan, and is fluent in Japanese.
Regional Managing Director

Regional Managing Director

Jeremy Blain is a Managing Partner of Cegos Group and also leads their Asia Pacific operations and activities from the company’s Singapore hub. Prior to this, he was responsible for Cegos’ strategy for international expansion through a value-adding global network of partners and, before that, as Managing Director of Cegos UK. Jeremy has over 16 years’ experience in the learning and development industry as a managing director, partner, trainer, coach, and program author. In previous roles at Procter and Gamble, PepsiCo, and his own point-of-sale software business, he had roles in marketing, sales, operations and general management. Jeremy is a frequent international conference speaker and media commentator on learning and development; his white papers are available at www.cegos.com.sg. He is a Fellow of the Institute of Directors (London, UK) and holds a Masters of Management (International Business) from the Australian Institute of Business, and a BA Honors from Sheffield University.
Head, Learning & Development and Talent Management
  • 2017年5月23日

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Head, Learning & Development and Talent Management

Zohrab Chong has more than 20 years of experience across industries in Malaysia since he graduated from Monash University, Melbourne, Australia. He was formerly a practicing lawyer, an economic trade officer with the South African High Commission, and an internal business developer before joining the insurance industry. He began his insurance career as a loss adjuster before moving onto claims, business excellence, learning and development, and talent management. Zohrab’s operational experience enables him to understand and lead Learning & Development and Talent Management at AXA Affin General Insurance Berhad. He is focused on transforming his areas of responsibility, including agent development in Malaysia and across the region. Zohrab has also served the industry as leader of the Young Managers Think Tank of Malaysia from 2010 to 2014, and he recently completed a lengthy assignment to AXA University’s Asia Campus in Singapore as the Regional Learning Business Partner.
, FLMI, FSSI, ASRI, ALHC, PAHM, ACS
Director, Learning Product Management, Education and Training Division
  • 2017年5月23日

    9:00 am - 10:45 am: LOMA’s Education Initiatives & the Great Eastern Story
  • 1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

, FLMI, FSSI, ASRI, ALHC, PAHM, ACS

Director, Learning Product Management, Education and Training Division

An education and training expert, Cindy helps insurers understand how they can help their employees increase their topical knowledge and job performance. Prior to her current role, Cindy was a senior associate in Learning Product Management. She has also worked on textbook projects, examination development projects, and spent seven years working in LOMA’s Member Solutions area. Before joining LOMA in 1988, Cindy spent several years working in various accounting functions in the life insurance industry. Cindy earned a B.S. degree from the University of South Carolina and holds a Master’s of Business Administration degree from Georgia State University.
Managing Director
  • 2017年5月23日

    11:15 am - 12:15 pm: Creating and Leading Innovation in the Korean Market in an Era of Disruption

Managing Director

For the past two and a half decades, Kumjoo Huh has worked for Kyobo Life, a company with an asset of over US$70 billion. In her current position, she leads the B2B Division, overseeing marketing, consulting and client services for corporate pension and group insurance plans of fortune 500 companies and approximately 1,000 Korean corporations. She is also in charge of global projects and international relations with overseas insurance organizations. She previously worked for Kyobo Life in China, where she successfully established a strategic alliance with China Life and corporate social responsibility projects with The Insurance Association of China. She also initiated and leads the Diversity and Inclusion program at Kyobo Life. Kumjoo received recognition for her industry contribution from the Korean Minister of Finance and Economy. She has served as Director for the CCISSR (Center for Insurance and Social Security Research) at Peking University. She is currently Co-Chair for the Professional Women’s Committee of the American Chamber of Commerce in Korea.
, MBA
Director
  • 2017年5月22日

    2:20 pm - 3:20 pm: Concurrent Sessions

, MBA

Director

Rohit Kumar has over 25 years of diversified consulting experience, including 14 years with PwC US. He currently leads the Forensic Technology Services team, and has a deep knowledge of using technology for systems controls and detecting financial fraud, operational risks, and enterprise risks. Rohit has been featured in prestigious magazines, such as CIO Review Magazine (2014, 2015) and The Silicon Valley Review (2014), and has been a regular speaker at industry conferences such as the Information Systems Audit and Control Associations (ISACA), The Indus Entrepreneurs (TiE), Malaysia Institute of Accountants (MIA), and Big Data Conferences. Rohit holds an engineering degree and has an MBA in Finance from Boston University.
Head of Talent Management and Learning & Development

Head of Talent Management and Learning & Development

Peter has 21 years of commercial experience in the areas of HR, Employee Engagement, Talent Management, Learning & Development, and Strategic Talent Acquisition, during which time he has trained more than 12,000 executives and managers.  His current focus is on ways in which companies can use these areas to achieve sustainable growth, as demonstrated through his instrumental role in transforming the HR Function for Great Eastern Malaysia.  In recent years his programs have earned him various awards and recognition, including LOMA’s Educational Achievements Award (for 8 consecutive years since 2009); GTI Media’s Winner of Malaysia Leading Graduate Employer for Insurance Category (for 7 consecutive years since 2009 and finalist in 2016); Recruitment Asia Award for BEST candidate experience 2016; BEST Onboarding Experience 2016; HR Asia’s Best company to work for in Asia 2016; and Aon Hewitt’s prestigious BEST Employer Malaysia 2016 for Commitment to Effective Leadership 2016.
Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse is an advisory board member of Guardtime, a firm establishing blockchain data governance and compliance standards for industries and governments. He is helping to establish the global insurance and financial services blueprint for Guardtime, and focuses on cyber liability as an emerging risk. David is a frequent speaker on cyber liability and the use of blockchain technology for data-centric security and data provenance. He also publishes blockchain white papers with EY. David chairs the IIS Ambassadors; IIS is the only global insurance society promoting new risk strategies and advice for insurers. He started his career at Lloyds of London and was a global risk management consultant with the United Nations for seven years operating on all continents. He then served as the Global Head of Insurance and Asia Pacific Head of Financial Services for Sun Microsystems. David is a member of the Chartered Insurance Institute and the British Computer Society.
, Ph.D.
Co-founder, CIO & Chief Data Scientist
  • 2017年5月22日

    3:50 pm - 5:00 pm: The Convergence of Technology: How Will Selfies, Wearables, and AI Change Insurance?

, Ph.D.

Co-founder, CIO & Chief Data Scientist

Karl Ricanek Jr. is a Full Professor at University of North Carolina Wilmington in the Computer Science Department, and the founder and director of the Face Aging Group Research Lab (www.FaceAgingGroup.com) where he has been the primary project lead on more than $1.8 Million USD in Department of Defense and intelligence funded research since 2003. His current area of research is focused in developing algorithms for modeling age-progression for the mitigation of acute degradation of face recognition systems due to aging. He is also involved in research for robust facial analytics where he holds two US patents. He has extensive research background in pattern recognition, artificial intelligence, and machine and computer vision. Prof. Ricanek is a serial entrepreneur developing businesses around the new uses of biometrics and identity. His latest company, Lapetus Solutions, is poised to revolutionize financial services, life cycle event, and health.
, MBA
Partner & Leader, Insurance & Allied Business Practices

, MBA

Partner & Leader, Insurance & Allied Business Practices

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
Managing Director, APAC

Managing Director, APAC

As a founding Partner of Argyll Scott Asia, Shane is responsible for developing the Groups presence throughout Asia Pacific. With the initial opening of Hong Kong in April 2010, Singapore in July 2011, Bangkok in October 2015 and now Kuala Lumpur through the Reed acquisition, the Group has aggressive plans to expand through Asia over the next 5 years. Shane handles senior search assignments within financial services, commerce & industry, and insurance and have successfully placed a large number of senior professionals over the last 15 years.
General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent
  • 2017年5月22日

    1:00 pm - 2:00 pm:

General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent

Ravinder has nearly three decades of experience in the industry and has worked with some of the leading reinsurers in London, Amsterdam, Zurich, Singapore, and now Kuala Lumpur. A strong advocate for consumer education and protection, he is working steadily towards a fully insured population. He is the passionate founder of U for Life, the first Malaysian online life insurance platform which instantly issues e-policies. Ravinder is the General Manager of Life & Health Division of Hannover Re Malaysian Branch, a regional office responsible for 15 countries in ASEAN and the Indian Sub-Continent. Hannover Re is the third largest reinsurer in the world.
Global Pioneer & Expert in Strategy Implementation
  • 2017年5月23日

    3:00 pm - 4:00 pm: Closing Keynote Presentation: Strategy Implementation Challenge

Global Pioneer & Expert in Strategy Implementation

Robin Speculand inspires leaders to change their approach to transform strategy implementation. Since assisting his first client, Singapore Airlines, over two decades ago, he has gone on to help governments, multinational corporations and local organizations across five continents to execute their strategies. Robin is also creator of the Implementation Hub — the first portal in the world dedicated to strategy implementation — designed to complement the implementation journey that companies must take to innovate their strategies and audit their execution capabilities.

An international bestselling author, Robin’s books include Bricks to Bridges–Make Your Strategy Come Alive, which set the benchmark for new thinking in his field, Beyond Strategy–The Leader’s Role in Successful Implementation, Building Your Execution Plan–182 Strategy Implementation Questions and his latest, Excellence in Execution–HOW to Implement Strategy, which provides a new approach to adopting the right mindset, toolset and skillset.

Senior Vice President and Managing Director, International Operations

Senior Vice President and Managing Director, International Operations

Ian Watts leads the LIMRA and LOMA operations that help member companies in Asia, Latin America, Africa, and the Middle East achieve their business objectives. Prior to joining LIMRA and LOMA in 2013, he was Global COO at ACE Life International, where he was responsible for their day-to-day operations and new business development. He has held CEO positions in India and China for AIG and AIA, and has extensive global experience in the UK, EMEA and Latin America.
Sidney Yuen
Chairman, HBC
  • 2017年5月22日

    2:20 pm - 3:20 pm: Concurrent Sessions

Sidney Yuen

Chairman, HBC

With over 30 years of experience in customer and quality management, Sidney set up his own firm after working with American Express, Swire, and Andersen Business Consulting. He is a mentor for the Ping An Technology Group, providing mentoring to some of the its invested accelerators, and was instrumental in setting up the Hong Kong Management Association’s flagship HKMA Quality Award and the Best Practices Award. Most recently, Mr. Yuen has helped an Irish insurance technology company to enter into the Asia Market, and prior to that he was managing director, Greater China with NorthgateArinso and Head of Consulting, Asia with Convergys (now Concentrix).

スポンサー/出展者

LIMRA&LOMAのカンファレンスは、スポンサーおよび展示会出展者の皆様の多大なるご好意により実現されています。LIMRA&LOMA 事務オペレーション戦略カンファレンスのスポンサーは、企業名やその商品・サービスの認知度を向上させることができるだけでなく、アジア全域の生命保険/金融サービス業界のキーパーソンとネットワークを構築することができます。

スポンサー企業のメリット、お申込み可能なパッケージの種類、事務オペレーション戦略カンファレンスのスポンサーへのお申込み方法等、詳細については、こちらのPDFファイルをご参照ください。.

Sponsor

Media Sponsor

詳細についてはLIMRAにお問合せください。:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com