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2017 Operational Strategies Conference

Game Player or Game Changer? Agility in Disruptive Times

5/10/2017 - 5/23/2017
Le Meridien Kuala Lumpur, Malaysia

Overview

Who Attends

This conference is being designed for personnel involved with the back office operations at financial services and life insurance companies in the Asia Pacific. BPOs, Call Center Managers, Senior Human Resource Executives, Operational Executives, Ed Reps, Customer Service Executives, and IT & Finance personnel will benefit from sessions that provide:

  • The inside track on emerging opportunities
  • Case studies and best practices
  • The latest developments in Operational Strategies, including Education & Training, HR, Customer Service, and IT trends that will help you to improve productivity

Highlights

This two-day event will feature presentations from industry leaders and experts with advanced knowledge of operational strategies including leadership development, talent management, technology, innovation, and customer service. Breakout sessions will help you address your specific challenges, and networking opportunities will allow you to compare best practices and technologies. 

Register early to reserve your seat to hear the latest trends, research, and predictions on: 

• Improving communication and efficiencies
• Creating holistic strategies that span your organization
• Renewing your focus on talent retention
• Developing employees to boost your company's future success
• Modern underwriting techniques
• Using block chain technology to transform claims processing and customer service
• Staying connected in a digital age
• Embracing digital disruption
• And more!

Please continue to check back for more details on the program agenda and speakers as they are finalized!

Interpretation Services

This conference will be presented in English with interpretation services available in Japanese, Mandarin, and Korean if requested by 16 or more registrants before April 14, 2017.


Thank You to Our 2017 Sponsors

Registration

Registration Fees

Register by 14 April, 2017 and save!

Early-Bird Rates (Register by 14 April):
LIMRA and LOMA members: US$999
Nonmember: US$1,499
Spouse/Guest: US$99

Standard Rates (Registrations received after 14 April):
LIMRA and LOMA members: US$1099
Nonmember: US$1,599
Spouse/Guest: US$99

DOWNLOAD the Mail/Fax Form Here or register online at https://www.etouches.com/220067 

Multiple Registration Discounts Available! 
For every five participants your company enrolls, you will receive a sixth registration for free. Email psasso@limra.com for more details.

Day passes available! 
Short on time? Only want to stop in for a day? Email mschwartz@limra.com to enquire about day pass options.

Need Help Getting Approval? Download our “Convince Your Boss” letter for ideas on how to get your request to attend approved!

Cancellation Policy 

 All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, the Conference Organizers will refund the total registration fee. However, the Conference Organizers will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.

Hotel/Venue

Le Meridien Kuala Lumpur
2 Jalan Stesen Sentral
Kuala Lumpur Sentral
50470 Kuala Lumpur, Malaysia
Phone: +6 03 2263 7888
Fax: +6 03 2263 7222

Hotel Reservations:

We have negotiated a limited number of reduced-rate hotel rooms to make your trip to Kuala Lumpur more affordable. Rooms at the group rate are limited and available on a first come, first-served basis, so be sure to book early for best selection and price!

Attendees who make their hotel reservations under the 2017 LIMRA LOMA Operational Strategies Conference group block will receive a nightly rate of MYR 478 nett (single) or MYR 524.7 nett (double) per night. This special conference group rate is available three days before and three days after the meeting dates and includes a daily buffet breakfast, in-room wi-fi, a 10% service charge and government taxes. Check in time is 15:00 and check out time is 12:00.

Cut-off date for reservations is 28 April, 2017.  Reservation requests received after 28 April, 2017 will only be accepted on space availability, so be sure to book your rooms before this date!

To make your hotel reservations please call the hotel directly or book online at  https://www.starwoodmeeting.com/events/start.action?id=1612198521&key=34B90FF2

Visa Requirements

Some participants may need a visa to enter Malaysia. Before making any travel arrangements you should contact the Malaysian embassy or consulate in your location for the latest information. Visa invitations will only be issued to paid conference registrants. To request an invitation please contact Ms. Megan Schwartz, LIMRA, at mschwartz@limra.com.

Agenda

Speakers

Troy Barnes
Chief Customer Experience Officer, AIA Bhd.

Troy Barnes

Chief Customer Experience Officer, AIA Bhd.

Troy Barnes is Chief Customer Experience Officer at AIA Berhad since November 2014. His role encompasses all aspects of customer interactions across multiple lines of business and channels. He is responsible for developing the Customer Experience blueprint with the Operations, IT, Sales and Marketing teams. Ensuring strong links with its strategy and brand, delivering transformational and cultural change together with innovative solutions to provide unique and differentiated offerings to it s customers across all journeys. 

Prior to his current role, Troy has held senior management roles at AIA and ING driving transformation and change in Japan, Korea, Taiwan, Hong Kong and Australia as well as senior regional roles covering Asia Pacific with a continued passion for delivering value to customers.

Andrew G. Bishop
Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets, RGA Reinsurance Company

  • Tuesday, May 23, 2017

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Andrew G. Bishop

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets, RGA Reinsurance Company

Andrew Bishop is Chief of Staff - Asian Markets and Regional Head of Human Resources of Reinsurance Group of America. As Chief of Staff, he leads a portfolio of strategic programs and project initiatives in support of the organization’s regional goals. As regional leader of Human Resources, he drives the HR strategy and operations across the Asia Pacific markets. Andrew joined RGA as Director, Head of Human Resources – Japan, and has lead the Asia Pacific Human Resources since 2011. He has worked on numerous assignments throughout Asia Pacific, the UK and North American markets, and his expertise includes largescale program/project management, change management, employee relations, compensation, performance management, M&A due diligence and post-merger integration. Andrew holds a Masters of Business Administration (M.B.A.) from the University of Western Ontario, Ivey Business School, where he also received an award for scholarly distinction. Originally from Canada, he presently resides in Hong Kong, has lived in both Australia and Japan, and is fluent in Japanese.
Jeremy Blain
Regional Managing Director, Cegos Asia Pacific

Jeremy Blain

Regional Managing Director, Cegos Asia Pacific

Jeremy Blain is a Managing Partner of Cegos Group and also leads their Asia Pacific operations and activities from the company’s Singapore hub. Prior to this, he was responsible for Cegos’ strategy for international expansion through a value-adding global network of partners and, before that, as Managing Director of Cegos UK. Jeremy has over 16 years’ experience in the learning and development industry as a managing director, partner, trainer, coach, and program author. In previous roles at The Procter & Gamble Company, PepsiCo, and his own point-of-sale software business, he had roles in marketing, sales, operations and general management. Jeremy is a frequent international conference speaker and media commentator on learning and development; his white papers are available at www.cegos.com.sg. He is a Fellow of the Institute of Directors (London, UK) and holds a Masters of Management (International Business) from the Australian Institute of Business, and a BA Honors from Sheffield University.
Zohrab A. S. Chong, B.Ec, LL.B, AMII
Founder & Chief Enabling Officer, Enablerz Consulting & Solutions

  • Tuesday, May 23, 2017

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Zohrab A. S. Chong, B.Ec, LL.B, AMII

Founder & Chief Enabling Officer, Enablerz Consulting & Solutions

Zohrab has more than 20 years of the financial institutional industry experience, with an early professional career that also included being a practicing lawyer, economic trade officer with the South African High Commission, and an international business development manager. He began his work in the financial industry as a loss adjuster before moving onto claims, business excellence, performance management, coaching, organisation development, learning & development and talent management. His operational exposure and experience has enabled him to understand and speak the business language when facilitating in-house as well as external learning programmes as an HRDF Certified Trainer. Zohrab has held executive roles with Aviva Insurance (M) Bhd, MSIG Insurance (M) Bhd, AXA General Insurance Bhd, Maybank Berhad and Zurich General & Takaful Insurance Malaysia Bhd, and is also a certified ISO9001 Quality Management System lead auditor, Succession Architect practitioner (Korn Ferry) and Assessment Centre Assessor (CEB SHL).
Cindy Henry, FLMI, FSSI, ASRI, ALHC, PAHM, ACS
Director - Learning Product Management, LOMA

  • Tuesday, May 23, 2017

    9:00 am - 10:45 am: LOMA’s Education Initiatives & the Great Eastern Story
  • 1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Cindy Henry, FLMI, FSSI, ASRI, ALHC, PAHM, ACS

Director - Learning Product Management, LOMA

An education and training expert, Cindy helps insurers understand how they can help their employees increase their topical knowledge and job performance. Prior to her current role, Cindy was a senior associate in Learning Product Management. She has also worked on textbook projects, examination development projects, and spent seven years working in LOMA’s Member Solutions area. Before joining LOMA in 1988, Cindy spent several years working in various accounting functions in the life insurance industry. Cindy earned a B.S. degree from the University of South Carolina and holds a Master’s of Business Administration degree from Georgia State University.
Kumjoo Huh
Managing Director, Kyobo Life Insurance Co., Ltd.

  • Tuesday, May 23, 2017

    11:15 am - 12:15 pm: Creating and Leading Innovation in the Korean Market in an Era of Disruption

Kumjoo Huh

Managing Director, Kyobo Life Insurance Co., Ltd.

For the past two and a half decades, Kumjoo Huh has worked for Kyobo Life, a company with an asset of over US$70 billion. In her current position, she leads the B2B Division, overseeing marketing, consulting and client services for corporate pension and group insurance plans of fortune 500 companies and approximately 1,000 Korean corporations. She is also in charge of global projects and international relations with overseas insurance organizations. She previously worked for Kyobo Life in China, where she successfully established a strategic alliance with China Life and corporate social responsibility projects with The Insurance Association of China. She also initiated and leads the Diversity and Inclusion program at Kyobo Life. Kumjoo received recognition for her industry contribution from the Korean Minister of Finance and Economy. She has served as Director for the CCISSR (Center for Insurance and Social Security Research) at Peking University. She is currently Co-Chair for the Professional Women’s Committee of the American Chamber of Commerce in Korea.
Rohit Kumar, MBA
Director, PwC Consulting Services (Malaysia) Sdn Bhd

  • Monday, May 22, 2017

    2:20 pm - 3:20 pm: Concurrent Sessions

Rohit Kumar, MBA

Director, PwC Consulting Services (Malaysia) Sdn Bhd

Rohit Kumar has over 25 years of diversified consulting experience, including 14 years with PwC US. He currently leads the Forensic Technology Services team, and has a deep knowledge of using technology for systems controls and detecting financial fraud, operational risks, and enterprise risks. Rohit has been featured in prestigious magazines, such as CIO Review Magazine (2014, 2015) and The Silicon Valley Review (2014), and has been a regular speaker at industry conferences such as the Information Systems Audit and Control Associations (ISACA), The Indus Entrepreneurs (TiE), Malaysia Institute of Accountants (MIA), and Big Data Conferences. Rohit holds an engineering degree and has an MBA in Finance from Boston University.
Peter Law
Head of Talent Management and Learning & Development, Great Eastern Life Assurance (Malaysia) Berhad

Peter Law

Head of Talent Management and Learning & Development, Great Eastern Life Assurance (Malaysia) Berhad

Peter has 21 years of commercial experience in the areas of HR, Employee Engagement, Talent Management, Learning & Development, and Strategic Talent Acquisition, during which time he has trained more than 12,000 executives and managers.  His current focus is on ways in which companies can use these areas to achieve sustainable growth, as demonstrated through his instrumental role in transforming the HR Function for Great Eastern Malaysia.  In recent years his programs have earned him various awards and recognition, including LOMA’s Educational Achievements Award (for 8 consecutive years since 2009); GTI Media’s Winner of Malaysia Leading Graduate Employer for Insurance Category (for 7 consecutive years since 2009 and finalist in 2016); Recruitment Asia Award for BEST candidate experience 2016; BEST Onboarding Experience 2016; HR Asia’s Best company to work for in Asia 2016; and Aon Hewitt’s prestigious BEST Employer Malaysia 2016 for Commitment to Effective Leadership 2016.
David Piesse
Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse

Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse is an advisory board member of Guardtime, a firm establishing blockchain data governance and compliance standards for industries and governments. He is helping to establish the global insurance and financial services blueprint for Guardtime, and focuses on cyber liability as an emerging risk. David is a frequent speaker on cyber liability and the use of blockchain technology for data-centric security and data provenance. He also publishes blockchain white papers with EY. David chairs the IIS Ambassadors; IIS is the only global insurance society promoting new risk strategies and advice for insurers. He started his career at Lloyds of London and was a global risk management consultant with the United Nations for seven years operating on all continents. He then served as the Global Head of Insurance and Asia Pacific Head of Financial Services for Sun Microsystems. David is a member of the Chartered Insurance Institute and the British Computer Society.
Karl Ricanek Jr., Ph.D.
Co-founder, CIO & Chief Data Scientist, Lapetus Solutions, Inc.

  • Monday, May 22, 2017

    3:50 pm - 5:00 pm: The Convergence of Technology: How Will Selfies, Wearables, and AI Change Insurance?

Karl Ricanek Jr., Ph.D.

Co-founder, CIO & Chief Data Scientist, Lapetus Solutions, Inc.

Karl Ricanek Jr. is a Full Professor at University of North Carolina Wilmington in the Computer Science Department, and the founder and director of the Face Aging Group Research Lab (www.FaceAgingGroup.com) where he has been the primary project lead on more than $1.8 Million USD in Department of Defense and intelligence funded research since 2003. His current area of research is focused in developing algorithms for modeling age-progression for the mitigation of acute degradation of face recognition systems due to aging. He is also involved in research for robust facial analytics where he holds two US patents. He has extensive research background in pattern recognition, artificial intelligence, and machine and computer vision. Prof. Ricanek is a serial entrepreneur developing businesses around the new uses of biometrics and identity. His latest company, Lapetus Solutions, is poised to revolutionize financial services, life cycle event, and health.
Joydeep K. Roy, MBA
Partner & Leader, Insurance & Allied Business Practices, PwC India

Joydeep K. Roy, MBA

Partner & Leader, Insurance & Allied Business Practices, PwC India

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
Shane Sibraa
Managing Director, APAC, Argyll Scott Asia

Shane Sibraa

Managing Director, APAC, Argyll Scott Asia

As a founding Partner of Argyll Scott Asia, Shane is responsible for developing the Groups presence throughout Asia Pacific. With the initial opening of Hong Kong in April 2010, Singapore in July 2011, Bangkok in October 2015 and now Kuala Lumpur through the Reed acquisition, the Group has aggressive plans to expand through Asia over the next 5 years. Shane handles senior search assignments within financial services, commerce & industry, and insurance and have successfully placed a large number of senior professionals over the last 15 years.
Ravinder Singh
General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent, Hannover Re

  • Monday, May 22, 2017

    1:00 pm - 2:00 pm: Concurrent Session

Ravinder Singh

General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent, Hannover Re

Ravinder has nearly three decades of experience in the industry and has worked with some of the leading reinsurers in London, Amsterdam, Zurich, Singapore, and now Kuala Lumpur. A strong advocate for consumer education and protection, he is working steadily towards a fully insured population. He is the passionate founder of U for Life, the first Malaysian online life insurance platform which instantly issues e-policies. Ravinder is the General Manager of Life & Health Division of Hannover Re Malaysian Branch, a regional office responsible for 15 countries in ASEAN and the Indian Sub-Continent. Hannover Re is the third largest reinsurer in the world.
Robin Speculand
Global Pioneer & Expert in Strategy Implementation

  • Tuesday, May 23, 2017

    3:00 pm - 4:00 pm: Closing Keynote Presentation: Strategy Implementation Challenge

Robin Speculand

Global Pioneer & Expert in Strategy Implementation

Robin Speculand inspires leaders to change their approach to transform strategy implementation. Since assisting his first client, Singapore Airlines, over two decades ago, he has gone on to help governments, multinational corporations and local organizations across five continents to execute their strategies. Robin is also creator of the Implementation Hub — the first portal in the world dedicated to strategy implementation — designed to complement the implementation journey that companies must take to innovate their strategies and audit their execution capabilities.

An international bestselling author, Robin’s books include Bricks to Bridges–Make Your Strategy Come Alive, which set the benchmark for new thinking in his field, Beyond Strategy–The Leader’s Role in Successful Implementation, Building Your Execution Plan–182 Strategy Implementation Questions and his latest, Excellence in Execution–HOW to Implement Strategy, which provides a new approach to adopting the right mindset, toolset and skillset.

Ian J. Watts
Senior Vice President and Managing Director, International Operations, LIMRA and LOMA

Ian J. Watts

Senior Vice President and Managing Director, International Operations, LIMRA and LOMA

Ian Watts leads the LIMRA and LOMA operations that help member companies in Asia, Latin America, Africa, and the Middle East achieve their business objectives. Prior to joining LIMRA and LOMA in 2013, he was Global COO at ACE Life International, where he was responsible for their day-to-day operations and new business development. He has held CEO positions in India and China for AIG and AIA, and has extensive global experience in the UK, EMEA and Latin America.
Sidney Yuen
Chairman, HBC

  • Monday, May 22, 2017

    2:20 pm - 3:20 pm: Concurrent Sessions

Sidney Yuen

Chairman, HBC

With over 30 years of experience in customer and quality management, Sidney set up his own firm after working with American Express, Swire, and Andersen Business Consulting. He is a mentor for the Ping An Technology Group, providing mentoring to some of the its invested accelerators, and was instrumental in setting up the Hong Kong Management Association’s flagship HKMA Quality Award and the Best Practices Award. Most recently, Mr. Yuen has helped an Irish insurance technology company to enter into the Asia Market, and prior to that he was managing director, Greater China with NorthgateArinso and Head of Consulting, Asia with Convergys (now Concentrix).

Sponsors / Exhibitors

LIMRA and LOMA Conferences are made possible by the generosity of our sponsors and exhibitors. Sponsorship of the LIMRA/LOMA Operational Strategies Conference will help increase name recognition, build product and service awareness, and provide valuable networking opportunities to several hundred key decision-makers in the life insurance and financial services industries across Asia.

For details on the benefits of sponsorship, available packages, and how to apply to become a sponsor at the Operational Strategies Conference, see our PDF form here.

Sponsor

Media Sponsor

Contact us to learn more:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com