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Assessing Potential Service Representatives

ServiceFirst helps you hire and develop superb customer service reps who will keep your customers happy and loyal to your company. You’ll learn about each candidate's service abilities and receive interview questions and coaching tips for selecting and developing top performers.

Hire people who enjoy fulfilling client needs

ServiceFirst asks candidates to share their attitudes on a wide variety of service issues to evaluate whether they will

  • Provide outstanding service
  • Fulfill client needs quickly and efficiently
  • Identify sales opportunities and create sales leads
  • Resolve client complaints promptly and courteously

Each candidate report provides an overall customer service rating as well as ratings on four key service dimensions: 

  • Active — seek out and act on service and sales opportunities
  • Helpful — go the extra mile to meet and exceed customer needs
  • Personalized — recognize each customer's unique qualities
  • Polite — be courteous and establish rapport


Currently available in the United States, Canada, and the Caribbean. Please contact us if it is not already available in your country.

ServiceFirst is a trademark of Assessio.