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2015 事務オペレーション戦略カンファレンス

2015年11月23日 - 2015年11月24日
シャングリ・ラ ホテル, バンコク, タイ

概要

参加者

このカンファレンスは、アジア・パシフィック地域における金融サービス機関や生命保険会社のバックオフィスオペレーションに携わる担当者を対象としたものです。ビジネス・プロセス・アウトソーシング担当者、人事担当役員、教育担当者、カスタマーサービス担当役員、コールセンターマネジャー、IT部門や財務部門の担当者は次のようなセッションから有益な情報を得られます。

  • 新たな機会を有利に活用する
  • ケーススタディーとベストプラクティス
  • 事務オペレーションにおける最新の開発状況、例えば、教育と育成、人事、カスタマーサービス、ITトレンドなどの分野で貴社の生産性向上に貢献する最新動向を伝えるセッション

ハイライト

この新しく開催されるカンファレンスは、バックオフィスや事務オペレーション戦略に関して、より多くの情報を求めるメンバー会社からの多くのリクエストと大きな関心によって生まれたものです。

この2日間のイベントでは、リーダーシップ開発、能力管理、テクノロジー、イノベーション、カスタマーサービスなどを含む事務オペレーション戦略の最新の知見を持った業界リーダーやエキスパートがプレゼンテーションを行う予定です。

分科会形式のセッションでは、貴社特有の課題解決にフォーカスすることができます。また、ネットワーキングタイムでは、この地域における業界関係者と人脈を構築することが可能です。

スピーカーやプログラム(議題)等、詳細は順次決定していきますので、今後も情報を適宜チェックいただきますようお願いします。

通訳サービス

本イベントは、英語で行われます。16人以上の方からリクエストがある場合は、標準中国語、韓国語、日本語、タイ語、およびベトナム語への通訳が提供されます。

査証の要件

タイ入国の際にビザが必要な方は旅行の手配をする前に居住国所在のタイ国大使館あるいは領事館に最新の情報をお問合せください。

査証招聘状は、支払済みの会議参加登録者にのみ発行されます。招聘状発行のご依頼は、LIMRAのMegan Schwartz女史(mschwartz@limra.com)にご連絡ください。

登録

登録料

2015年10月23日までは割引価格でお申込みできます!

2015年10月23日までのお申込み:
LIMRAおよび/またはLOMA会員:US$999
非会員: US$1,499

2015年10月23日以後のお申込み:
LIMRAおよび/またはLOMA会員:US$1,099
非会員: US$1,599

配偶者/来賓: US$99

複数人数参加会社の割引については、 Megan Schwartz at mschwartz@limra.com までお問い合わせください。

メールやファックスによるお申込みは、 このフォームをご使用ください.

ホテル/会場

シャングリ・ラ ホテル バンコク
89 Soi Wat Suan Plu, New Road
Bangrak, Bangkok, 10500, Thailand
電話:+(66 2) 236 7777
ファックス:+(66 2) 236 8579

シャングリ・ラ・ウィングの部屋で以下のグループ割引宿泊レートを受けるために、電話かオンラインにて予約の際に、「2015 LIMRA-LOMA アジアカンファレンス」と告げてください。

  • デラックスルーム(1泊:5,500タイバーツ/シングル、6,000タイバーツ/ダブル)
  • デラックスバルコニールーム(1泊:7,000タイバーツ/シングル、7,500タイバーツ/ダブル)

*上記レートには、17.7%のサービスチャージと税金が加算されます。

この特別グループレートには、朝食とインターネット、到着日のウェルカムフルーツプレート、1日2本のミネラルウォーターが含まれています。チェックインは14:00~、チェックアウトは12:00までとなります。

ホテルのご予約:

Online: オンライン:シャングリ・ラ ホテル  バンコクの予約ページより、以下のグループコードを入力のうえ、ご予約ください。LOM081115

電話:(66 2) 236 7777にお電話し、「LIMRA & LOMA Operational Strategies Conference」またはグループコード「LOM081115」とお申し付けのうえ、ご予約ください。

議題

講演者

Ben Assanasen, M.B.A.
Managing Director, Bupa Health Insurance (Thailand) Public Company Limited
  • 2015年11月23日

    1:30 pm - 2:30 pm:

Ben Assanasen, M.B.A.

Managing Director, Bupa Health Insurance (Thailand) Public Company Limited

Ben Assanasen is a strategic operator who is driven by practical commercial outcomes. He is experienced in developing business strategy, reengineering operations, leading organizational change and building high performance teams. Ben is currently responsible for growing Bupa Thailand’s business with an aligned focus on providing a valuable customer experience that supports healthy living. Ben joined Bupa in April 2015 from Aegon, where he led its profitable development and strategic growth as CEO. Prior to this he was responsible for insurance advisory throughout the Asia Pacific region for Ernst & Young, and was formerly Chief Operations Officer for ACE Life Assurance, based in Bangkok. He formerly worked at American International Group (AIG), where he held a number of senior strategy roles, including vice president of their accident and health Insurance in the Asia Pacific region.
Associate Partner (APAC)
  • 2015年11月23日

    11:30 am - 12:30 pm: Acquiring Top Talent

Associate Partner (APAC)

Marc is Associate Partner (APAC) for leadership advisory and executive search firm Marlin Hawk. He focuses on the Financial Services and Insurance sectors across Asia. He is also responsible for joining up the firm’s global accounts and delivering the same high quality customer experience across all territories.  A German national, Marc’s intercontinental executive search experience covers Germany, Central & Eastern Europe and Asia. He has been based in Tokyo, Singapore and Hong Kong and has placed senior executives throughout the APAC region, including high growth economies such as Vietnam, Indonesia and Malaysia. He has a track record in discovering C-suite talent across multiple functions and has a particular interest in the impact of digital transformation on future business leadership.
Roderick Haire, M.A. in Economics
Managing Director, Asia Carbon Search
  • 2015年11月23日

    10:00 am - 11:00 am: GENERAL SESSION

Roderick Haire, M.A. in Economics

Managing Director, Asia Carbon Search

Roderick Haire joined Asia Carbon Search (an independent leadership search and advisor firm) in 2010 and is based in Hong Kong. He is responsible for building the firm’s Asia Pacific Insurance Practice as well as executing senior level assignments across the broader financial services spectrum. Rod previously served as a senior client partner at Korn/Ferry International, where he led their Asia Pacific Insurance Practice and conducted senior level assignments in the banking and fund management sectors. Prior to joining the executive search industry, Rod spent 25 years in banking and insurance, working at the CEO level and in other senior international roles across Asia, the UK, and the Middle East for global insurers. Has lived and worked in Bahrain, Pakistan, Hong Kong, Indonesia, Singapore, and Vietnam over the course of his career.
, Ph.D., FLMI, FFSI, ACS
AVP, Learning Product Management, Education and Training
  • 2015年11月23日

    4:00 pm - 5:00 pm: Engaging Employees: Improving the Bottom Line

, Ph.D., FLMI, FFSI, ACS

AVP, Learning Product Management, Education and Training

Kevin is responsible for consulting with clients about their employee education and development needs, and also conducts LOMA’s Insurance Immersion program. Prior to this role, Kevin was responsible for leading LOMA’s instructor-led training programs. He has also worked on the association’s textbook-based educational projects, including Life and Health Insurance Marketing and Personal Financial Planning. Before joining LOMA in 2007, Kevin worked in the fields of counseling and ministry. He brings more than 25 years of experience as a group facilitator and instructor to the Insurance Immersion program. Kevin earned a B.A. degree from Furman University and holds Master’s and Doctor’s degrees in counseling.
Head of Communication and Marketing Service, APAC
  • 2015年11月23日

    2:35 pm - 3:35 pm: BREAKOUT SESSIONS

Head of Communication and Marketing Service, APAC

For the past 18 years, Kimmo Kolari has been supporting B2C organizations throughout Europe and the Asia-Pacific region to deliver excellent customer communications, enhance customer experience, and drive efficiencies both in operational and marketing communication areas. Since joining Fuji Xerox Global Services in 2006, he has developed service offerings and improved end-customer communications for prominent banking and insurance institutions as well as house-hold names in the fast-moving consumer goods sector.
Colin Latchem
Open and Distance Learning Consultant &
Author of Distance and Blended Learning in Asia

Colin Latchem

Open and Distance Learning Consultant &
Author of Distance and Blended Learning in Asia

Colin Latchem is a highly regarded open- and distance-learning expert who helps organizations transform learning and development. He has over 30 years of experience leading and managing educational technology and educational change. In addition to his consultancy, Colin is the Asia-Pacific Corresponding Editor for the British Journal of Educational Technology, an Associate Editor of Distance Education, and a program tutor. He has been a professor, served on the Academic Programs Board of the Open Learning Australia consortium, and was national president of the Open and Distance Learning Association of Australia (ODLAA). Colin has authored several books, including Using ICTs and Blended Learning in Transforming TEVT; Distance and Blended Learning in Asia; Quality Assurance and Accreditation in Distance Education; and Leadership for 21st Century Learning. His book on leadership received the 2002 Mildred B. and Charles A. Wedemeyer Excellence in Distance Education Award. 
Sang Hui Lee
Chief Marketing Officer & Executive Committee Member, AIA Thailand

Sang Hui Lee

Chief Marketing Officer & Executive Committee Member, AIA Thailand

Sang Hui Lee joined the AIA group 23 years ago, where he has worked in various roles and countries including Japan, Hong Kong, Korea, and Thailand. He currently leads their Product Strategy, Marketing, Project Management Office, Unit Linked Business, and Vitality Projects in Thailand. He transferred to AIA Thailand in April 2011 as Chief Financial Officer and Executive Committee member. Mr. Lee previously spent 14 years with AIA Korea in key c-level roles, including Chief Investment Officer, Chief Financial Officer, Deputy CEO from 1997-2007, and CEO from 2007 to 2011. Under his leadership, AIA Korea implemented and expanded its multi-distribution platform. Mr. Lee joined the group in 1992 with ALICO Japan (now Met Life) and transferred to Hong Kong as Portfolio Manager in 1994 specializing in Korean investments. 
Sam McNeill, B.Mus.
Creative Director, SongDivision
  • 2015年11月24日

    3:15 pm - 4:15 pm: Closing Keynote: Creating a Culture of Innovation

Sam McNeill, B.Mus.

Creative Director, SongDivision

Sam McNeill is one of Australia's most in demand young keynote speakers and facilitators. At just 30, he has delivered more than 300 keynotes, team-building workshops, gala awards evenings, and product launches in Australia, New Zealand, Singapore, Vietnam, Malaysia, and the USA. He is no stranger to the stage, having spent 5 years with Opera Australia in his youth. Other career highlights include performing at the Sydney Olympic Opening Ceremony and touring with performers such as Jimmy Barnes and Marsha Hines. Sam's professionalism and energy have led him to work with many of the best-known companies on the planet, including Coca-Cola, Fujitsu, HP, Microsoft, Spotify, and Virgin. He earned his Bachelor of Music Studies (majoring in classical voice) from the Sydney Conservatorium of Music.
Deepali Naair
Chief Marketing Officer, Mahindra Holidays & Resorts India Ltd.

Deepali Naair

Chief Marketing Officer, Mahindra Holidays & Resorts India Ltd.

As CMO, Deepali Naair leads the company’s brand, digital, analytics, e-commerce, and inventory sales. She is also a member of the Group Mahindra Sales & Marketing Academy, where she leads digital marketing training for Mahindra Group. Before joining Mahindra Holidays and Resorts India, Deepali was a marketing executive in the telecom, fast-moving consumer goods, and financial services industries at companies including L&T Insurance, HSBC Asset Management, BPL Mobile, and Marico. Forums throughout India and around the world have invited her to share her enthusiasm for digital marketing at numerous conferences and meetings. She has also been a jury member numerous times for AdClub’s EMVIES, EFFIES, and ABBYs; IAMAI Digital awards; and DMAi awards. In 2015, Deepali was awarded the DMAi’s Content Marketer of the Year award. She is a guest faculty at SPJain Institute of Management and Research and a keen social media advocate and participant.
, MBA, Ph.D.
Representative Director
  • 2015年11月24日

    10:00 am - 11:00 am: Strategic Succession Planning for Sustainable Growth

, MBA, Ph.D.

Representative Director

Hyung joined Mercer in 2005 as the leader of mutlinational practices, and became Market Leader and Representative Director of Mercer Korea in 2007. Hyung leads the advisory services for Korean multinational holding companies and group corporate strategy planning centers of Korean conglomerates. His focus is on human-captial related strategies, including those related to cross-border mergers and acquisitions. Before joining Mercer, Hyung was a senior consultant for Korean conglomerates at Anderson Business Consulting. Previously, he was a senior business analsyt at Daewoo Economic Researach Institute, the leading economic institute in Korea. He is also currently Chair of The Knowledge Committee and Lecture Committee of KCMC (the association for Korean CEOs of Multinational Companies); an adjunct professor on global leadership at Sung Kyun Kwan University; and a member of the committee on government performance evaluation. Hyung earned his BA and MBA from Yonsei University and Ph.D. from the University of Tennessee (USA).
, MBA
Partner & Leader, Insurance & Allied Business Practices

, MBA

Partner & Leader, Insurance & Allied Business Practices

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
CEO, RGA Korea and CMO, Asia
  • 2015年11月24日

    1:30 pm - 2:45 pm: Executive Panel: Marketing & Connecting to the Customer of the Future

CEO, RGA Korea and CMO, Asia

Michael Shin is Chief Executive Officer of RGA Reinsurance Company Korea Branch (RGA Korea), with executive oversight of all business activities in Korea. He also serves as Chief Marketing Officer, Asia, with responsibility for RGA’s Asia Pacific region. His insurance industry experience spans nearly three decades. Prior to joining RGA, he served as Executive Vice President and Chief Marketing and Distribution Officer of New York Life Korea (now ACE Life), where his responsibilities included agency distribution, marketing, product design, and oversight of Corporate Communications. He was also with Samsung Life Insurance South Korea, where he was Corporate Vice President, Channel Strategy and Planning, and Senior Vice President and Chief of Advisors and the Financial Planning Center. Earlier, Michael spent more than 15 years with Prudential Financial Insurance, where he was Managing Director for the Asian market in the United States.
Solutions Sales Director, Real-Time Solutions, APAC
  • 2015年11月23日

    2:35 pm - 3:35 pm:

Solutions Sales Director, Real-Time Solutions, APAC

Ariel Talbi helps B2C and B2B organizations optimize enterprise workforce performance and improve the customer experience. He has led major software implementations projects in large contact centers, and has served as consultant and trusted advisor to several tier 1 service providers in the Asia Pacific and the U.S. Ariel currently leads NICE’s APAC Workforce Optimization and Real-Time Solution lines of business. In this role he works with customers to realize their true potential in the front and back office — and ensure continuous improvement of their performance and operatio
Insurance Industry Advisor, Asia Pacific

Insurance Industry Advisor, Asia Pacific

A senior-level business and IT professional with a career spanning 30 years, Timothy leads Fuji Xerox’s regional insurance program. He consults with clients to develop and execute go-to-market strategies for insurers throughout the Asia-Pacific region. Timothy has worked in numerous other industries, including banking, payment, internet, transportation, systems integration, and healthcare. He has a degree in Economics and a Diploma in Asia Pacific Marketing from the National University of Singapore. He holds the following professional qualifications: FLMI, DGIRM, PgMP, PMP, PMI-ACP, ITIL, CGEIT, CRISC, CITPM, COMIT, TOGAF, BCP, and Lean Six Sigma. Timothy is also an adjunct lecturer on strategic IT planning at the National University of Singapore.
Hugh Terry
Founder and Editor, The Digital Insurer
  • 2015年11月24日

    9:00 am - 10:00 am: Digital Thinking to Unite Sales and Operations

Hugh Terry

Founder and Editor, The Digital Insurer

Hugh is an experienced insurance professional with more than 20 years’ experience in the Asia Pacific region covering insurance companies and providing business consulting. Hugh is an actuary by profession. The Digital Insurer, www.the-digital-insurer.com, is an online forum for professionals interested in the application and impact of technology on insurance business models. The forum contains strategic articles and case studies to help people in the insurance industry plan how to use digital technology and digital thinking in their own businesses. Hugh’s personal business objective is to help insurance companies create and execute innovative business development strategies. Central to this is anticipating and leveraging digital technologies that will have a profound impact on existing business models and open up new opportunities.
Senior Vice President and Managing Director, International Operations

Senior Vice President and Managing Director, International Operations

Ian Watts leads the LIMRA and LOMA operations that help member companies in Asia, Latin America, Africa, and the Middle East achieve their business objectives. Prior to joining LIMRA and LOMA in 2013, he was Global COO at ACE Life International, where he was responsible for their day-to-day operations and new business development. He has held CEO positions in India and China for AIG and AIA, and has extensive global experience in the UK, EMEA and Latin America.

スポンサー/出展者

Our Sponsor

詳細についてはLIMRAにお問合せください。:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com