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2017年亞太運營戰略大會

順應規則還是改變規則?變革年代的靈活選擇

2017年5月10日 - 2017年5月23日
吉隆坡艾美酒店, 馬來西亞

概覽

參加學員

本屆大會專門為亞太地區金融服務和壽險公司的內勤運營人員設計和召開,包括:業務流程外包人員、人力資源管理人員、經營管理人員、教育代表、客戶服務人員、呼叫中心經理、IT以及財務人員。本屆大會的議題包括:

  • 追蹤新興機遇
  • 案例研究和最佳實務
  • 經營戰略的最新發展,包括:教育和培訓、人力資源、客戶服務、以及有助於您提高工作效率的IT發展趨勢。 

重點

2017年度 LIMRA-LOMA運營戰略大會為期兩天,來自行業的領導者和專家將發表精彩的演講,其高瞻遠矚的主題包括:人才管理、最新科技的應用、創新、和客戶服務。分組會議將幫助您解決您所面臨的具體挑戰;廣泛深入的人際互動能夠使您面對面地瞭解最佳實務和最新科技的應用。

提前註冊可以保證您的席位,藉此瞭解最新的行業趨勢、最實用的行業調研、和最準確的行業預測: 

• 改善溝通、提高效率
• 創建跨組織的整體戰略
• 關注人才留存
• 加強員工的培訓,保證公司長盛不衰
• 現代化的核保
• 使用塊鏈技術(block chain technology)來改善理賠處理和客戶服務
• 緊跟數字時代的步伐
• 擁抱大數據
• 僅舉上述幾例! 

請查閱本屆大會的議程和講演嘉賓,因為我們還會隨時加以更新!

翻譯服務

大會工作語言為英文。如果請求中文普通話、韓、日、泰和越南語的口譯人數超過16人,就可以提供該語種的口譯。


感謝
2017年亞太經營戰略大會的贊助商 

登記

報名及其費用

2017年4月14日前報名可以節省費用!

2017 年 4 月 14 日以前報名:
LIMRA 和/或 LOMA 會員: 999.00美元
非會員: 1499.00美元

2017 年 4 月 14 日以後報名:
LIMRA 和/或 LOMA 會員: 1,099.00美元
非會員: 1599.00美元

親友赴會: 99美元

多位報名的優惠折扣:請與Megan Schwartz女士聯繫,電子郵件: mschwartz@limra.com

通過郵件/傳真報名, 請用此表 

或者在線: https://www.etouches.com/220067

退款協議

所有的取消和退款申請必須通過書面提交。這些申請將被收取100美元的管理费用。早于大会开始前十个工作日并通过书面申请的退款在除去管理费用后将全额退还。在大会开始前十个工作日内所申请的退款将不予退还。如果大会因故取消,LIMRA/LOMA將退還所有註冊費用。然而,LIMRA不負責所產生的差旅,住宿或其它費用。取消申請應提交至 meetings@loma.org.

酒店 / 地點

吉隆坡艾美酒店
马来西亚 吉隆坡
Jalan Stesen Sentral 路 2 号,
吉隆坡中央车站
邮政编码 50470
電話: +6 03 2263 7888
傳真: +6 03 2263 7222

酒店預訂:貴司可以享受2017年度 LIMRA-LOMA運營戰略大會的團體優惠價格,即單人淨收費每晚馬幣(MYR) 478元;雙人淨收費每晚馬幣(MYR) 524.7元。 這一團體優惠價格適用於大會期間和大會日期的前三天和三天,包括每天的自助早餐、客房內的無線網路連接、10%服務費、和政府的稅務。 入住時間為15:00點,退房時間為12:00點。

酒店預訂的截止日期為20174282017428日以後收到的酒店預訂將根據當時的空房留存來決定是否接受。因此請貴司務必在此日期以前預訂客房!


關於預訂酒店,請直接致電酒店或線上預訂:
https://www.starwoodmeeting.com/events/start.action?id=1612198521&key=34B90FF2

簽證要求:

有些與會人員可能需要獲得進入馬來西亞的簽證。在安排行程以前,請您與您所在地的馬來西亞大使館或領事館聯繫,以取得最新資訊。用於申請簽證的邀請函僅對已經繳費報名參加大會者發放。如果您需要簽證邀請函,請與國際壽險行銷與研究協會(LIMRA)的梅根(Megan)女士聯繫,電子信箱 mschwartz@limra.com.

議程

講師

Chief Customer Experience Officer

Chief Customer Experience Officer

Troy Barnes is Chief Customer Experience Officer at AIA Berhad since November 2014. His role encompasses all aspects of customer interactions across multiple lines of business and channels. He is responsible for developing the Customer Experience blueprint with the Operations, IT, Sales and Marketing teams. Ensuring strong links with its strategy and brand, delivering transformational and cultural change together with innovative solutions to provide unique and differentiated offerings to it s customers across all journeys. 

Prior to his current role, Troy has held senior management roles at AIA and ING driving transformation and change in Japan, Korea, Taiwan, Hong Kong and Australia as well as senior regional roles covering Asia Pacific with a continued passion for delivering value to customers.

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets
  • 2017年5月23日

    1:15 pm - 2:30 pm: 高管小組座談: 戰略性人才管理:尋找、獲得和留住他們

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets

Andrew Bishop is Chief of Staff - Asian Markets and Regional Head of Human Resources of Reinsurance Group of America. As Chief of Staff, he leads a portfolio of strategic programs and project initiatives in support of the organization’s regional goals. As regional leader of Human Resources, he drives the HR strategy and operations across the Asia Pacific markets. Andrew joined RGA as Director, Head of Human Resources – Japan, and has lead the Asia Pacific Human Resources since 2011. He has worked on numerous assignments throughout Asia Pacific, the UK and North American markets, and his expertise includes largescale program/project management, change management, employee relations, compensation, performance management, M&A due diligence and post-merger integration. Andrew holds a Masters of Business Administration (M.B.A.) from the University of Western Ontario, Ivey Business School, where he also received an award for scholarly distinction. Originally from Canada, he presently resides in Hong Kong, has lived in both Australia and Japan, and is fluent in Japanese.
Regional Managing Director

Regional Managing Director

 Jeremy Blain 是企顧司集團的任事股東,他還坐鎮新加坡中心,主管亞太地區的營運和各類活動。在此之前,他負責通過增值合作夥伴全球網路部署企顧司的國際拓展戰略,而在更早之前,他曾擔任企顧司英國的總經理一職。Jeremy 在學習和發展行業擁有超過 16 年的經驗,曾先後任職總經理、合夥人、培訓師、教練和計畫作家。在過去就職於寶潔、百事可樂,以及管理自己的銷售點軟體公司期間,他的職責範圍包括行銷、銷售、運營及綜合管理。Jeremy 經常擔任學習和發展領域的國際會議演講人和時事評論家。如需查看他的白皮書,請訪問www.cegos.com.sg。

他是企業董事協會(英國倫敦)的會員,持有澳大利亞商學院的(國際商務)管理學碩士學位,以及謝菲爾德大學的文學學士學位。

Head, Learning & Development and Talent Management
  • 2017年5月23日

    1:15 pm - 2:30 pm: 高管小組座談: 戰略性人才管理:尋找、獲得和留住他們

Head, Learning & Development and Talent Management

Zohrab Chong has more than 20 years of experience across industries in Malaysia since he graduated from Monash University, Melbourne, Australia. He was formerly a practicing lawyer, an economic trade officer with the South African High Commission, and an internal business developer before joining the insurance industry. He began his insurance career as a loss adjuster before moving onto claims, business excellence, learning and development, and talent management. Zohrab’s operational experience enables him to understand and lead Learning & Development and Talent Management at AXA Affin General Insurance Berhad. He is focused on transforming his areas of responsibility, including agent development in Malaysia and across the region. Zohrab has also served the industry as leader of the Young Managers Think Tank of Malaysia from 2010 to 2014, and he recently completed a lengthy assignment to AXA University’s Asia Campus in Singapore as the Regional Learning Business Partner.
, ACS, ALHC, ASRI, FFSI, FLMI, PAHM
學習產品管理總監
  • 2017年5月23日

    9:00 am - 10:45 am: LOMA 的教育計劃和大東方人壽案例
  • 1:15 pm - 2:30 pm: 高管小組座談: 戰略性人才管理:尋找、獲得和留住他們

, ACS, ALHC, ASRI, FFSI, FLMI, PAHM

學習產品管理總監

An education and training expert, Cindy helps insurers understand how they can help their employees increase their topical knowledge and job performance. Prior to her current role, Cindy was a senior associate in Learning Product Management. She has also worked on textbook projects, examination development projects, and spent seven years working in LOMA’s Member Solutions area. Before joining LOMA in 1988, Cindy spent several years working in various accounting functions in the life insurance industry. Cindy earned a B.S. degree from the University of South Carolina and holds a Master’s of Business Administration degree from Georgia State University.
Managing Director
  • 2017年5月23日

    11:15 am - 12:15 pm: 在顛覆時代背景下的韓國市場引入並引領創新

Managing Director

For the past two and a half decades, Kumjoo Huh has worked for Kyobo Life, a company with an asset of over US$70 billion. In her current position, she leads the B2B Division, overseeing marketing, consulting and client services for corporate pension and group insurance plans of fortune 500 companies and approximately 1,000 Korean corporations. She is also in charge of global projects and international relations with overseas insurance organizations. She previously worked for Kyobo Life in China, where she successfully established a strategic alliance with China Life and corporate social responsibility projects with The Insurance Association of China. She also initiated and leads the Diversity and Inclusion program at Kyobo Life. Kumjoo received recognition for her industry contribution from the Korean Minister of Finance and Economy. She has served as Director for the CCISSR (Center for Insurance and Social Security Research) at Peking University. She is currently Co-Chair for the Professional Women’s Committee of the American Chamber of Commerce in Korea.
, MBA
Director
  • 2017年5月22日

    2:20 pm - 3:20 pm: 多場講座

, MBA

Director

Rohit Kumar has over 25 years of diversified consulting experience, including 14 years with PwC US. He currently leads the Forensic Technology Services team, and has a deep knowledge of using technology for systems controls and detecting financial fraud, operational risks, and enterprise risks. Rohit has been featured in prestigious magazines, such as CIO Review Magazine (2014, 2015) and The Silicon Valley Review (2014), and has been a regular speaker at industry conferences such as the Information Systems Audit and Control Associations (ISACA), The Indus Entrepreneurs (TiE), Malaysia Institute of Accountants (MIA), and Big Data Conferences. Rohit holds an engineering degree and has an MBA in Finance from Boston University.
Head of Talent Management and Learning & Development

Head of Talent Management and Learning & Development

Peter has 21 years of commercial experience in the areas of HR, Employee Engagement, Talent Management, Learning & Development, and Strategic Talent Acquisition, during which time he has trained more than 12,000 executives and managers.  His current focus is on ways in which companies can use these areas to achieve sustainable growth, as demonstrated through his instrumental role in transforming the HR Function for Great Eastern Malaysia.  In recent years his programs have earned him various awards and recognition, including LOMA’s Educational Achievements Award (for 8 consecutive years since 2009); GTI Media’s Winner of Malaysia Leading Graduate Employer for Insurance Category (for 7 consecutive years since 2009 and finalist in 2016); Recruitment Asia Award for BEST candidate experience 2016; BEST Onboarding Experience 2016; HR Asia’s Best company to work for in Asia 2016; and Aon Hewitt’s prestigious BEST Employer Malaysia 2016 for Commitment to Effective Leadership 2016.
Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse is an advisory board member of Guardtime, a firm establishing blockchain data governance and compliance standards for industries and governments. He is helping to establish the global insurance and financial services blueprint for Guardtime, and focuses on cyber liability as an emerging risk. David is a frequent speaker on cyber liability and the use of blockchain technology for data-centric security and data provenance. He also publishes blockchain white papers with EY. David chairs the IIS Ambassadors; IIS is the only global insurance society promoting new risk strategies and advice for insurers. He started his career at Lloyds of London and was a global risk management consultant with the United Nations for seven years operating on all continents. He then served as the Global Head of Insurance and Asia Pacific Head of Financial Services for Sun Microsystems. David is a member of the Chartered Insurance Institute and the British Computer Society.
, Ph.D.
合夥創辦人、CIO 兼首席資料科學家
  • 2017年5月22日

    3:50 pm - 5:00 pm: 技術整合:自拍、可穿戴設備技術和 人工智慧將如何改變保險行業?

, Ph.D.

合夥創辦人、CIO 兼首席資料科學家

Karl Ricanek Jr. is a Full Professor at University of North Carolina Wilmington in the Computer Science Department, and the founder and director of the Face Aging Group Research Lab (www.FaceAgingGroup.com) where he has been the primary project lead on more than $1.8 Million USD in Department of Defense and intelligence funded research since 2003. His current area of research is focused in developing algorithms for modeling age-progression for the mitigation of acute degradation of face recognition systems due to aging. He is also involved in research for robust facial analytics where he holds two US patents. He has extensive research background in pattern recognition, artificial intelligence, and machine and computer vision. Prof. Ricanek is a serial entrepreneur developing businesses around the new uses of biometrics and identity. His latest company, Lapetus Solutions, is poised to revolutionize financial services, life cycle event, and health.
, MBA
Partner & Leader, Insurance & Allied Business Practices

, MBA

Partner & Leader, Insurance & Allied Business Practices

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
Managing Director, APAC

Managing Director, APAC

As a founding Partner of Argyll Scott Asia, Shane is responsible for developing the Groups presence throughout Asia Pacific. With the initial opening of Hong Kong in April 2010, Singapore in July 2011, Bangkok in October 2015 and now Kuala Lumpur through the Reed acquisition, the Group has aggressive plans to expand through Asia over the next 5 years. Shane handles senior search assignments within financial services, commerce & industry, and insurance and have successfully placed a large number of senior professionals over the last 15 years.
General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent
  • 2017年5月22日

    1:00 pm - 2:00 pm:

General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent

Ravinder has nearly three decades of experience in the industry and has worked with some of the leading reinsurers in London, Amsterdam, Zurich, Singapore, and now Kuala Lumpur. A strong advocate for consumer education and protection, he is working steadily towards a fully insured population. He is the passionate founder of U for Life, the first Malaysian online life insurance platform which instantly issues e-policies. Ravinder is the General Manager of Life & Health Division of Hannover Re Malaysian Branch, a regional office responsible for 15 countries in ASEAN and the Indian Sub-Continent. Hannover Re is the third largest reinsurer in the world.
戰略執行全球先驅和專家

  • 2017年5月23日

    3:00 pm - 4:00 pm: 閉幕主題演講: 戰略執行挑戰

戰略執行全球先驅和專家

Robin Speculand 激發領導者關於改變戰略執行轉型方式的靈感。自從二十多年前為第一個客戶—新加坡航空公司提供服務至今,他便開始幫助五大洲的政府部門、跨國公司和當地組織執行其戰略。Robin 還是 Implementation Hub 的創建者,該公司是全球首家專注於戰略執行的企業。在戰略創新和執行能力審查的必經執行過程中,它為各大公司提供補強工作,使其如虎添翼。作為國際暢銷書作者,Robin 的著作包括《Bricks to Bridges — Make Your Strategy Come Alive》,該書為他所在領域的新思維奠定了基準標杆;除此以外,還有《Beyond Strategy —The Leader’s Role in Successful Implementation》、《Building Your Execution Plan — 182 Strategy Implementation Questions》,以及他的最新著作《Excellence in Execution — HOW to ImplementStrategy》,他在書中為讀者介紹了採用正確思維、工具和技能的新方法。


高級副總裁兼國際業務總經理

高級副總裁兼國際業務總經理

Watts先生是LIMRA/LOMA國際業務的總經理,領導兩個組織幫助亞洲、拉丁美洲、非洲和中東地區會員公司的業務發展。 

在2013年加入LIMRA/LOMA之前,Watts先生擔任ACE壽險公司全球業務的首席運營官,負責公司常規業務的日常運作和新業務的開拓。在此之前,Watts先生擔任過AIG和AIA在中國和印度的首席執行官。Watts先生還有在香港、中東和拉丁美洲的工作經歷,具備充分的國際視野,並非常熟悉亞洲和中國的保險市場。Watts先生畢業于拉夫堡(Loughborough)大學,擁有商業教育理事學位。

袁達文
主席, HBC
  • 2017年5月22日

    2:20 pm - 3:20 pm: 多場講座

袁達文

主席, HBC

袁先生在客戶和品質管制方面擁有30多年的經驗,在American Express、Swire和Andersen Business Consulting的工作之後成立了自己的公司。他是平安科技集團的指導,為其部分投資提供指導,他還在設立香港管理專業協會的旗艦金管局品質獎和最佳實踐獎方面發揮了重要作用。最近,袁先生幫助一家愛爾蘭保險技術公司进入亚洲市场。在此之前,他曾担任NorthgateArinso的大中华区总经理和Convergys(现为Concentrix)的亚洲咨询部主管。

贊助人 / 參展人

LIMRA和LOMA的專業大會之所以能夠成功地召開完全仰仗贊助商與參展商的慷慨。做為回報,《2017年亞太經營戰略大會》將提高贊助商與參展商的產業知名度、宣傳其產品和服務、並為其提供與亞太地區壽險與金融服務業數百名決策者建立聯繫的寶貴機遇。

關於贊助商的福利,以及如何申請成為《2017年亞太經營戰略大會》的贊助商,請參閱我們的PDF表格。.

Sponsor

Media Sponsor

聯絡 LIMRA 瞭解詳情:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com