Dominic Ziegler, "Banyan" Columnist, The Economist
Dominic Ziegler is the author of The Economist's “Banyan” column on Asian affairs, based in Hong Kong. Before that, he edited the magazine’s Asia pages out of London. From 2005 to 2009 he was its Tokyo bureau chief. He also served as China correspondent between 1994 and 2000, opening The Economist’s first mainland bureau in Beijing. He has been the magazine’s financial editor and its Washington correspondent. He is the author of “Black Dragon River” (2015), which is about the Amur, the longest river that most people have never heard of.
Closing Keynote Speaker
Dr. Leroy Chiao, Former NASA Astronaut and ISS Commander
Dr. Chiao has a unique perspective of the world, being one of the few individuals to have seen it from space. A veteran of four space missions, he most recently served as Commander and NASA Science Officer of Expedition 10 aboard the International Space Station. He has logged over 229 days in space – over 36 hours of which were spent in Extra-Vehicular Activity (spacewalks). In addition to his human spaceflight experience at NASA, he has also worked extensively in academia, government laboratories and in commercial ventures and technology startups. Dr. Chiao’s accomplished track record in space, in the lab, and in the business world offers audiences an unparalleled perspective into space exploration and how lessons learned apply to businesses worldwide. His broad technical expertise allows him to offer compelling insights on future technology trends, the fascinating biomedical effects of spaceflight, and how businesses must pay attention to technology and innovation to stay on top. A native English speaker, Dr. Chiao also speaks Mandarin Chinese and Russian.
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グランド ハイアット バリ Kawasan Wisata Nusa Dua BTDC, Nusa Dua バリ島、インドネシア, 80363 電話：62 361 77 1234
ングラライ国際空港（Ngurah Rai International Airport）からわずか15分のグランド ハイアット バリは、ヌサドゥアのビーチ沿いに位置する世界有数のリゾートです。 歴史的な寺院や文化的な観光名所へのアクセスも便利です。
Join us to meet and mingle with other conference attendees before the first day of sessions begin.
2018年9月17日
7:45 am - 8:30 am
8:30 am - 9:15 am
International Operations（インターナショナル・オペレーション）のシニアバイスプレジデント兼業務執行取締役
Kartik Sakthivel, MS-IT/MS-CS, M.B.A.
Chief Information Officer, LIMRA, LOMA and LL Global
Deputy General Manager
9:15 am - 10:15 am
"Banyan" Columnist
Asia’s critical strategic issues are inescapably linked to global geopolitics, and vice versa. Much attention will focus on China’s relations with the West, and above all with America. The threat of an escalating trade war is real. Less noticed is the impact to the structure of existing global supply chains that increased US-China competition may bring about. On the security front, with China’s growing economic power comes renewed assertiveness, at a time when the US appears to be turning more inward. Security concerns remain high with North Korea, along with tensions in the South China Sea. So how should we interpret these geopolitical developments? Why do they really matter to businesses, to investors and to the insurance industry? And how we can we try to anticipate Asia’s future?
10:15 am - 10:45 am
10:45 am - 12:15 pm
Moderator: Maria Gil
Vice-President Asia-Pacific
Chief Executive Officer
, Ph.D.
Executive Director, Value, Access & Policy
Strategic Development Officer, Asia Markets
A multi-perspective look at how innovative medical technologies are drastically impacting the way insurers will need to design and sell products in the future.
12:15 pm - 1:43 pm
2018年9月18日
8:00 am - 8:45 am
8:45 am - 9:00 am
9:00 am - 9:45 am
Director
Very few organizations manage their costs for sustainable success. They spend money on the wrong things, or cut the wrong things for the wrong reasons, ultimately leaving them weaker and unfit to compete. Instead, organizations must think about their costs strategically, continuously cutting bad costs and redirecting resources towards good costs that build or strengthen differentiating capabilities. Using research from hundreds of companies across various sectors, Dr. Siew Chan-Cheong will share insights and best practices on how to achieve higher returns by linking growth and cost agendas.
Former Member (Life), IRDA & Designated Partner, First Bay Financial Advisors LLP
Chief Economist Asia
International Operations（インターナショナル・オペレーション）のシニアバイスプレジデント兼業務執行取締役
With a strong outlook for growth, how can companies profitably improve insurance penetration and position themselves for success in emerging markets? This group of panelists will examine the emerging protection gap (business opportunities), share insurance market forecasts and risks, discuss product needs, and offer first hand experiences with market entry best practices.
Wahyu Wibowo currently heads PRUuniversity, which serves over 277,000 agents and 2,000 employees in over 161 cities throughout Indonesia. In this session on social and digital learning, Wahyu will share how he has developed a learning culture via a combination of different platforms including workshops, self-study workbooks, and e-learning.
1:43 pm
Partner
Life insurance regulation has typically been developed using traditional assumptions about products, distribution and customers. Yet in today’s innovative and constantly changing environment, this traditional framework now creates redundancy among some regulations. This session will consider how innovation continues to challenge insurance regulators, and what they are doing now to keep pace in an environment of change and disruption.
1:43 pm
1:43 pm
Regional Chief Underwriter, Asia
The session will explore recent data initiatives across the value chain which have provided exciting opportunities in customer segmentation, underwriting accuracy, and claims management. Global case studies will illustrate the opportunities of leveraging credit scoring, upselling using claimant’s data, risk scoring in fraud prevention, and the use of lifestyle data.
1:43 pm
Head of Partnership (Financial Institutions) & Regional Marketing Projects
In the early 2000’s Bancassurance was all about the product and the business model. Now, it is all about the customer - and not just who owns the customer, but who knows the customer better. J.K. Hong will explore how different Bancassurance models have been created, and what the key differentiators and customer influencers are for those that are most successful in creating a positive customer journey.
1:43 pm
Director - Chief Operating Officer & Chief Strategy Officer
Chief Information and Technology Officer
Co-Founder and Executive Director
Speakers will share their individual perspectives and experiences in an interactive discussion that includes insights on how to:
Better understand insurance disruption and the potential long term impacts
Guard against typical myths and learn from failures – current and past
Implement critical success factors for sustainable success
1:43 pm
1:43 pm
Head of Asia, Global Development & Blockchain
There’s a lot of change around the corner in the insurance world, and for many, the changes are long overdue. As a passionate member of the insurance leadership community, early-adopter to the world of digital and, huge fan of the potential for blockchain, Simon will share some of the challenges and opportunities the industry is facing, what this will mean for insurers and consumers and, the exciting role that InsurTechs have to play in enabling the Insurance ReBoot.
1:43 pm
, M.S.-IT-CIS, M.B.A.
Chief Information Officer
Advancements in technology have opened up new opportunities for companies to leverage their data to improve operations, develop new products and enhance targeted marketing efforts. Join Kartik Sakthivel, Chief Information Officer for LIMRA and LOMA, as he examines how digital transformations can be used to harness the chaos typically associated with industry disruption, and prepare your company for a digitally native future.
1:43 pm
Enjoy dinner and drinks under the stars as we end the day with a magical evening on the beach, just steps away from the Indian Ocean!
1:43 pm
Manager, Business Innovation
New market pressures and technology-fueled platforms are reshaping industries at record speed, forcing companies to adapt within a new digital ecosystem. Mark Carter will explore how insurers can use platforms to enable the development and take advantage of new ecosystems, while simultaneously increasing efficiency and delivering transformative experiences to differentiate from competitors. He will also provide an overview of Platform economics alongside new explanations and recommendations on how to best integrate Insurtech to successfully work with core systems providers, asset owners, industry consortia, and insurance data providers.
1:43 pm
Former NASA Astronaut and ISS Commander
Understanding where innovation is driving technology trends is key to planning for the future, and Dr. Leroy Chiao is no stranger to this world. In this thought-provoking presentation, Dr. Chiao will offer an exciting glimpse into life on the next quantum level, and share insights on a world in which technology is accelerating faster than ever before – presenting new opportunities for businesses poised to take action. Through awe-inspiring stories of his time in space and breathtaking photos, Chiao looks at what is coming around the bend and how organizations can take advantage of the next technological phase.
1:43 pm
1:43 pm
Director - Chief Operating Officer & Chief Strategy Officer
Co-Founder and Executive Director
Speakers will share their individual perspectives and experiences on how current industry disruptors are impacting Strategy, Operations, IT, and Digital Transformations. They will examine why new challenges are making old strategies infeasible in this current disruptive environment, and discuss what factors can actually prevent the accrual of benefits from various digital initiatives.
With 36 years of IBM experience, Mark is skilled in collaborating with C-Suite executives to help manage complex transformations, integrate line of business ecosystems and communities, and support high performance sales teams. In his current role, Mark works with insurance clients to strengthen their business strategies through innovation, radical cost reduction, Robotics Process Automation (RPA), InsurTech and IT maturity models. He also advises insurers on the challenges associated with making data driven decisions, while helping them to sustain profitable growth, address domestic and global integration challenges, and create a culture of high performance and continual transformation. Prior to his current role, Mark held various roles in IBM’s Financial Services Sector Americas, and was the Chief Architect in building the Competitive and Emerging Line of Business for IBM. Mark has Bachelor of Sciences degree in Marketing from San Diego State University, received his certification in competitive strategy and industry analysis at Harvard University, and has completed executive programs at Boston University, Wharton Business School, and The Kellogg Graduate School of Management.
Rotha Chan is the first local hire for Manulife Cambodia. Joining the company in January 2012, Rotha started as Agency Manager and moved gradually up to becoming Chief Agency Officer in early 2016. He was awarded Global Rising Star of Excellence in 2013 and Asia Star of Excellence in 2016. He leads our 3000 strong agency distribution. In 2017 he was awarded Special Jury Award by Asia Insurance Review in Singapore for and gave an outstanding presentation on agency leadership and the golden rules of sales at the 17th Singapore Agency Mangers' Conference organized by Financial Services Managers' Association (FSMA) Singapore.
Dr. Chiao has a unique perspective of the world, being one of the few individuals to have seen it from space. A veteran of four space missions, he most recently served as Commander and NASA Science Officer of Expedition 10 aboard the International Space Station. He has logged over 229 days in space – over 36 hours of which were spent in Extra-Vehicular Activity (spacewalks). In addition to his human spaceflight experience at NASA, he has also worked extensively in academia, government laboratories and in commercial ventures and technology startups. Dr. Chiao’s accomplished track record in space, in the lab, and in the business world offers audiences an unparalleled perspective into space exploration and how lessons learned apply to businesses worldwide. His broad technical expertise allows him to offer compelling insights on future technology trends, the fascinating biomedical effects of spaceflight, and how businesses must pay attention to technology and innovation to stay on top. A native English speaker, Dr. Chiao also speaks Mandarin Chinese and Russian.
Thomas Dijohn is an internationally recognized conference speaker known for his visionary and thought-provoking leadership He is currently the Vice-President Asia-Pacific at dacadoo, a leading Swiss technology company that has developed a unique and innovative digital health and lifestyle platform, with capabilities for detecting disease and calculating risk. In 2015 Thomas was on a 12 month secondment to Sanofi – the world’s 5th largest pharmaceutical company – as an Intrapreneur-in-Residence to develop and implement a clinical behavioral diagnostic tool for the management of people with chronic conditions and for prevention in general. Prior to dacadoo and Sanofi he worked with Innovation and New Business in industries such as Media, Broadcasting, Telecom, Managed Services, and Retail. He has worked and lived in Asia-Pacific for the last 20 years and holds an MBA from Macquarie University (Sydney, Australia).
Maria Gil serves as the Director of the Strategic Development Office for AXA Asian Markets, responsible for customer experience, innovation and health and wellbeing across Hong Kong, China, Japan, Philippines, Korea, Thailand, and Indonesia. Before joining AXA, Maria worked for a leading growth strategy consultancy developing customer experience, employee engagement and brand and marketing strategies. Maria has advised some of the world’s most well-respected organizations across the healthcare value chain, including Pfizer, Teva, Mayo Clinic, MD Anderson Cancer Center, MetLife and Cigna, along with leaders across industries such as P&G, Visa, and HP prior to joining AXA. She has been published in a variety of publications and is a recurring lecturer at NYU’s Stern School of Business in Brand and Marketing, and is Adjunct Faculty at Northwestern University at the Feinberg School of Medicine. Maria holds a Masters in Healthcare Administration from Columbia University.
Jonathan Goacher leads the corporate insurance practice in Asia for DWF LLP, an award-wining legal business with 27 offices across four continents and 2,800+ staff. He has over fifteen years of experience at leading international law firms, advising life and non-life insurers & reinsurers, insurance brokerages & agents, loss adjusters and other insurance organizations on how to start and conduct business in Asia. His practice deals with matters such as business establishment, joint ventures, public and private mergers & acquisitions, complex corporate reorganizations, capital and solvency requirements, portfolio transfers, reinsurance, currency controls, sanctions and regulation of cross-border insurance business. Jonathan began his legal career in the United Kingdom and he is also a licensed attorney in New York.
Head of Partnership (Financial Institutions) & Regional Marketing Projects
Dr. Jung Kee Hong is an active professional and academic in the field of marketing and business development of Bancassurance and Alternative Distribution Channels for Asian Financial Institutions. Based on 20 years experiences of working in the international financial services arena in New York, Seoul, Hong Kong, Taipei and Singapore, he has developed several insurance distribution partnerships among banks, automotive companies, retailers, and digital sales companies. He is also an author of academic books and articles for which he is frequently invited to various seminars as a panelist and lecturer. He has PhD in International Business from University of South Australia and M.B.A. in Financial Management from Pace University, Lubin School of Business in New York, U.S.A.
Paul Jones has more than 26 years’ experience in the insurance industry, having worked in both the direct insurance and reinsurance industries in the UK, Singapore and Switzerland. He is currently based in RGA’s Hong Kong Branch where he oversees the underwriting function across the Asian region, leveraging RGA’s strong technical expertise and further developing the company’s strategies related to underwriting risk management and value creation. Prior to joining RGA in 2014, Paul worked for Pacific Life Re, first as the Head of Underwriting and Claims in Singapore and later for Pacific Life Re’s UK operations. His career also includes nearly 10 years as the Head of Underwriting Asia, Life & Health for Swiss Re, based in Zurich, and two years as Director of Underwriting for Cigna’s Life, Accident & Health international business, based in Singapore. He is an Associate of the Chartered Insurance Institute and holds a Diploma in Life & Disability Underwriting with the Assurance Medical Society in the UK.
Josafat Timotius is a seasoned IT executive with over 19 years of experience in managing enterprise-wide IT, in a wide spectrum of domains including the financial, FMCG, and telecommunications industries. An influential leader with strong business sense, he is resourceful in using strong analytical skills to manage situations of great complexity. In his current role at Sequis Life, he advises the Board of Directors on strategies and policies as they relate to IT applications, and the day to day operations of the IT Division, and provides direction and guidance in the selection, implementation and quality control of both software and hardware initiatives.
Scott is a passionate professional with an entrepreneurial track record that demonstrates vision and success over the past 15 years. Educated from New Zealand’s University of Otago, Scott accrued experience across a range of clinical settings, workers compensation insurance and workplace health solutions - along the way co-developing Australia’s largest workplace wellbeing company to an 8-figure exit in 2012. With over 10 years’ experience as a business leader across Asia Pacific, Scott has designed and developed employee health improvement programs for most industries. Now spearheading WellteQ ,Scott’s focus is engaging people using health technology and improving businesses with data analytics, in doing so WellteQ is fast becoming a globally recognised leader of group wellness.
Sheetal Patel is an Executive Director in the JAPAC region leading market access, advocacy and policy efforts across South East Asia and for the Bone Franchise regionally. Over the course of her 20+ year career in the Biopharmaceutical industry, Sheetal’s focus has been aimed at understanding how to align the value of innovative medicines with healthcare system needs and budgets around the globe. Since joining Amgen in 2009, Sheetal has served in a number of leadership roles including corporate initiatives focused on determining how to partner with payers in the ever-evolving healthcare landscape, heading key pricing strategy and operations capabilities, and demonstrating value of biologic therapies. Her prior experience includes strategy consulting for the pharmaceutical industry, and equity research analysis for the biotechnology sector at various investment firms. Sheetal holds a Ph.D. in Biology from the University of California - San Diego and the Salk Institute for Biological Studies and B.S. in Molecular Biology from Vanderbilt University.
Simon is responsible for TDIs global development and business in Asia, as well as their blockchain lead. With over 25 years in insurance, Simon has deep industry and consulting experience, working in increasingly senior roles across Life, GI and Asset Management businesses in Europe and Asia, most recently as KPMGs lead partner for insurance advisory & digital innovation and, previously MD of Aviva, in Hong Kong. He is passionate about helping insurers engage more effectively with customers and, making insurance more relevant to more people, through technology.
As chief information officer for LIMRA and LOMA, Kartik Sakthivel is responsible for developing the information technology strategic direction for the enterprise. In this capacity, he directs and manages computing and information technology policies, programs and schedules for business and enterprise systems, and manages information services to meet LIMRA and LOMA’s corporate goals and objectives. An industry thought leader, Kartik champions the use of technology to improve the revenue, profitability and efficiency of the organization.
Joining LIMRA and LOMA in 2017, Kartik has broad industry experience, most recently as director of technology at Liberty Mutual Insurance. Kartik holds a Master of Science in Computer Information Systems / Information Technology, as well as a Master of Business Administration from Southern New Hampshire University.
Dr. Siew has more than 17 years of experience in designing and implementing large scale transformation programs for banks, sovereign wealth funds and Insurers in Indonesia, Malaysia, Hong Kong, China, India, UK and the US. He has extensive experience in advising c-suite executives on Growth Business Models, Lean Operation Models, Front to Back office redesigns, and differentiating via BPR, Fintech modifications and Customer Management improvements. While working out of the London office of Strategy& (formerly known as Booz & Company), Chan-Cheong successfully assisted numerous British and European global banks with their post 2008 global financial crisis transformations. He attained his MBA from London Business School and PhD from Southampton University, UK.
Director - Chief Operating Officer & Chief Strategy Officer
Sutikno Sjarif joined PT Zurich Topas Life in March 2017 as Chief Operating Officer & Chief Strategy Officer and was appointed as Director. He has more than 14 years of experience in the Life Insurance in Indonesia as Chief Operating Officer for AIA Financial Indonesia; Chief Operating Officer and Strategy for Manulife Indonesia before joining Zurich Topas Life. He started his career as trainee at Bank of America has also served as Chief Financial Officer and Business Planning Director for PT Pioneer Trading Company and Deputy Chief Finance Officer for Raja Garuda Mas. Within one year of joining Zurich Topas Life; Sutikno and his team has implemented eRecruitment, eTraining, STP and the first in Indonesia to introduce chatbot for Agency support. He had led Manulife Indonesia to the forefront in digitalization in Indonesia and Manulife Worldwide; The first to introduce BPM, integrated CRM, STP, SVOC, Sales Activity Management, and implementing the last stage of digital archiving that potentially gives Manulife Indonesia to be the first digital end to end company in Indonesia and Manulife Worldwide. Those outstanding contributions had brought him to the awards of Top IT & Telco Leadership and Best Corporate Practice for 2016 to Manulife, by The ITEC & The Minister of Communication & Informatics, in 2016.
Over 2+ decades of experience in Insurance domain across Asia, his expertise lies in successfully engaging with Insurers for their distribution transformation programs and digital initiatives. In recent years, he has championed various initiatives with the leading global insurers in Asia for Digital Distribution and Core Operational Process Transformations. He has an engineering degree and is a post-graduate in management (Marketing). As one of the Co-founder & Executive Directors of C2L BIZ, he is responsible for Sales & Marketing, Business Growth and Managing Customer Relationships. He is a speaker and thought leader in various industry fora and summits.
International Operations（インターナショナル・オペレーション）のシニアバイスプレジデント兼業務執行取締役
Wattsは、アジア、ラテンアメリカ、アフリカおよび中東でメンバー企業がビジネス目標を達成するのを支援するための運営を指揮しています。 2013年にLIMRAおよびLOMAに入社する前は、Wattsは ACE Life InternationalのグローバルCOOで、日々の業務と新規事業開発の責任を担っていました。インドと中国でAIGとAIAのCEOを務め、英国、EMEA（欧州、中東およびアフリカ）、そしてラテンアメリカで広範囲に及ぶグローバルな経験を持っています。
Wahyu P. Wibowo is a seasoned human resources professional who started his career as a high school classroom teacher before moving into the corporate world. Since that time he has more than 20 years of experience in various industries, with the majority of his career spent in banking and life insurance at both local and multi-nationals companies. Currently, Wahyu heads PRUuniversity, which serves over 277,000 agents and 2,000 employees over 161 cities in Indonesia. He has an MBA from Kontanz Applied Science, and has attended various programs including Executive Leadership Program in INSEAD.
Clarence is the Chief Economist for Swiss Re in Asia. He is also the Asia Regional Head of Swiss Re Institute. He leads a team of researchers based in Hong Kong, Beijing and Bangalore to provide Swiss Re and other stakeholders with economic and insurance insights, as well as research on emerging risk landscape in Asia. At the same time, his team contributes to Swiss Re’s sigma, the regular insurance industry report that is considered a “must-read” for anyone interested in the sector. Clarence joined Swiss Re in early 1999 as a senior economist in the former Economic Research and Consulting department. Prior to that, he spent nine years at HSBC’s economic research department. Previously, he worked with Price Waterhouse in its management consulting arm, and in the R&D department of Hutchison Trading Ltd. Clarence has a Master degree in Economics from the University of Hong Kong.
Based in Hong Kong, Emily Woodward is a member of Spencer Stuart’s Financial Services and Legal, Compliance & Regulatory practices and serves financial services clients in Greater China and globally. She brings more than 15 years of executive search experience and global perspective to her work with organizations in Greater China, having worked and lived in Hong Kong, Thailand and United Kingdom. In addition to her deep industry knowledge, she has significant expertise in the areas of legal, compliance and risk, and has helped banks and insurance companies find senior leaders in these functions. Previously, Emily worked with clients as part of Spencer Stuart’s Technology, Media & Telecommunications Practice in London. Prior to joining Spencer Stuart, Emily worked with boutique executive search firms in London, where she focused on senior-level roles in the insurance, retail banking and technology industries. Emily earned her degree from Southampton University and speaks conversational Thai.
Dominic Ziegler is the author of The Economist's “Banyan” column on Asian affairs, based in Hong Kong. Before that, he edited the magazine’s Asia pages out of London. From 2005 to 2009 he was its Tokyo bureau chief. He also served as China correspondent between 1994 and 2000, opening The Economist’s first mainland bureau in Beijing. He has been the magazine’s financial editor and its Washington correspondent. He is the author of “Black Dragon River” (2015), which is about the Amur, the longest river that most people have never heard of.