이 컨퍼런스는 아시아 퍼시픽에 있는 생명보험사와 금융기관의 백 오피스 운영업무를 하고 있는 내근직원을 위한 것 입니다. BPO, 인사 책임자, 운영 책임자, 교육 책임자, 고객 서비스 책임자, 콜센타 책임자, IT 와 재무 책임자는 다음과 같은 강연을 통하여 혜택을 볼 것입니다.
새롭게 부상하는 기회에 대한 내부적인 진로
사례분석과 모범 사례
생산성 향상에 도움을 주는 교육과 트레이닝, 인사, 고객 서비스, IT 트렌드를 포함하는 운영 전략에 있어서의 최신 개발
강조
이번에 새롭게 하는 컨퍼런스는 백오피스와 운영 전략에 연관된 보다 많은 정보를 받아 보기 위하여, 회원사의 요청에 의하여 열리게 되었습니다.
이번 이틀동안에는 리더십 개발, 재능 관리, 테크놀로지, 혁신 그리고 고객 서비스를 포함하는 운영전략의 선진 지식을 가지고 있는 업계의 리더와 전문가 들이 발표를 할 것입니다. 휴식시간에는 여러분이 각자 관심을 가지고 있는 분야에 대해 문의 할 기회가 있을 것이며, 아시아 전 지역의 전문가 들과 인간관계를 형성할 수 있는 좋은 기회가 될 것입니다.
프로그램 안건과 발표자들이 확정되는 대로 지속적으로 상세한 정보를 보게 될 것입니다.
통역 서비스
본 행사는 영어로 진행됩니다. 중국어, 한국어, 일본어, 태국어, 베트남어 통역이 제공됩니다(16명 이상 참가 시).
비자 요건
일부 참가자는 태국 입국 시 비자가 필요할 수 있습니다. 여행을 준비하기 전에 현지 태국 대사관 또는 영사관에 문의하여 최신 정보를 확인하시기 바랍니다. 비자 발급용 초청장은 참가비를 납부한 등록자에게만 제공됩니다. 초청장을 요청하려면 LIMRA의 Megan Schwartz에게 이메일(mschwartz@limra.com)로 문의하십시오.
Managing Director, Bupa Health Insurance (Thailand) Public Company Limited
Ben Assanasen is a strategic operator who is driven by practical commercial outcomes. He is experienced in developing business strategy, reengineering operations, leading organizational change and building high performance teams. Ben is currently responsible for growing Bupa Thailand’s business with an aligned focus on providing a valuable customer experience that supports healthy living. Ben joined Bupa in April 2015 from Aegon, where he led its profitable development and strategic growth as CEO. Prior to this he was responsible for insurance advisory throughout the Asia Pacific region for Ernst & Young, and was formerly Chief Operations Officer for ACE Life Assurance, based in Bangkok. He formerly worked at American International Group (AIG), where he held a number of senior strategy roles, including vice president of their accident and health Insurance in the Asia Pacific region.
마르크는 리더십 어드바이저와 서치 펌인 말린 혹, 아시아 파트너 입니다. 그는 아시아의 금융산업과 보험에 집중하여 왔습니다. 그는 또한 글로벌 회사 고객에게 질 높은 고객 서비스 경험에 대하여 자문을 하고 있습니다. 마르크는 자국인 독일뿐만 아니라, 유럽, 아시아에서 활동하고 있습니다. 그는 변화의 시기에 고객회사들이 리더십을 발휘할 수 있도록 도쿄, 싱가포르, 홍콩 지역 본부에서 함께 일을 하였습니다. 그는 여러가지 기능을 망라하는 C-suite 탤런트를 발견하였고, 미래 비즈니스 리더십에 대한 디지털 변화의 충격에 대하여 특별한 관심을 가지고 있습니다.
Roderick Haire joined Asia Carbon Search (an independent leadership search and advisor firm) in 2010 and is based in Hong Kong. He is responsible for building the firm’s Asia Pacific Insurance Practice as well as executing senior level assignments across the broader financial services spectrum. Rod previously served as a senior client partner at Korn/Ferry International, where he led their Asia Pacific Insurance Practice and conducted senior level assignments in the banking and fund management sectors. Prior to joining the executive search industry, Rod spent 25 years in banking and insurance, working at the CEO level and in other senior international roles across Asia, the UK, and the Middle East for global insurers. Has lived and worked in Bahrain, Pakistan, Hong Kong, Indonesia, Singapore, and Vietnam over the course of his career.
4:00 p.m. - 5:00 p.m.: Engaging Employees: Improving the Bottom Line
, Ph.D., FLMI, FFSI, ACS
AVP, Learning Product Management, Education and Training
Kevin is responsible for consulting with clients about their employee education and development needs, and also conducts LOMA’s Insurance Immersion program. Prior to this role, Kevin was responsible for leading LOMA’s instructor-led training programs. He has also worked on the association’s textbook-based educational projects, including Life and Health Insurance Marketing and Personal Financial Planning. Before joining LOMA in 2007, Kevin worked in the fields of counseling and ministry. He brings more than 25 years of experience as a group facilitator and instructor to the Insurance Immersion program. Kevin earned a B.A. degree from Furman University and holds Master’s and Doctor’s degrees in counseling.
For the past 18 years, Kimmo Kolari has been supporting B2C organizations throughout Europe and the Asia-Pacific region to deliver excellent customer communications, enhance customer experience, and drive efficiencies both in operational and marketing communication areas. Since joining Fuji Xerox Global Services in 2006, he has developed service offerings and improved end-customer communications for prominent banking and insurance institutions as well as house-hold names in the fast-moving consumer goods sector.
Open and Distance Learning Consultant & Author of Distance and Blended Learning in Asia
Colin Latchem is a highly regarded open- and distance-learning expert
who helps organizations transform learning and development. He has over 30 years
of experience leading and managing educational technology and educational
change. In addition to his consultancy, Colin is the Asia-Pacific Corresponding
Editor for the British Journal of Educational Technology, an Associate
Editor of Distance Education, and a program tutor. He has been a
professor, served on the Academic Programs Board of the Open Learning Australia
consortium, and was national president of the Open and Distance Learning
Association of Australia (ODLAA). Colin has authored several books, including
Using ICTs and Blended Learning in Transforming TEVT; Distance and Blended
Learning in Asia; Quality Assurance and Accreditation in Distance
Education; and Leadership for 21st Century Learning. His book on
leadership received the 2002 Mildred B. and Charles A. Wedemeyer Excellence in
Distance Education Award.
Sang Hui Lee joined the AIA group 23 years ago, where he has worked in various roles and countries including Japan, Hong Kong, Korea, and Thailand. He currently leads their Product Strategy, Marketing, Project Management Office, Unit Linked Business, and Vitality Projects in Thailand. He transferred to AIA Thailand in April 2011 as Chief Financial Officer and Executive Committee member. Mr. Lee previously spent 14 years with AIA Korea in key c-level roles, including Chief Investment Officer, Chief Financial Officer, Deputy CEO from 1997-2007, and CEO from 2007 to 2011. Under his leadership, AIA Korea implemented and expanded its multi-distribution platform. Mr. Lee joined the group in 1992 with ALICO Japan (now Met Life) and transferred to Hong Kong as Portfolio Manager in 1994 specializing in Korean investments.
3:15 p.m. - 4:15 p.m.: Closing Keynote: Creating a Culture of Innovation
Sam McNeill, B.Mus.
Creative Director, SongDivision
Sam McNeill is one of Australia's most in demand young keynote speakers and facilitators. At just 30, he has delivered more than 300 keynotes, team-building workshops, gala awards evenings, and product launches in Australia, New Zealand, Singapore, Vietnam, Malaysia, and the USA. He is no stranger to the stage, having spent 5 years with Opera Australia in his youth. Other career highlights include performing at the Sydney Olympic Opening Ceremony and touring with performers such as Jimmy Barnes and Marsha Hines. Sam's professionalism and energy have led him to work with many of the best-known companies on the planet, including Coca-Cola, Fujitsu, HP, Microsoft, Spotify, and Virgin. He earned his Bachelor of Music Studies (majoring in classical voice) from the Sydney Conservatorium of Music.
Chief Marketing Officer, Mahindra Holidays & Resorts India Ltd.
As CMO, Deepali Naair leads the company’s brand, digital, analytics, e-commerce, and inventory sales. She is also a member of the Group Mahindra Sales & Marketing Academy, where she leads digital marketing training for Mahindra Group. Before joining Mahindra Holidays and Resorts India, Deepali was a marketing executive in the telecom, fast-moving consumer goods, and financial services industries at companies including L&T Insurance, HSBC Asset Management, BPL Mobile, and Marico. Forums throughout India and around the world have invited her to share her enthusiasm for digital marketing at numerous conferences and meetings. She has also been a jury member numerous times for AdClub’s EMVIES, EFFIES, and ABBYs; IAMAI Digital awards; and DMAi awards. In 2015, Deepali was awarded the DMAi’s Content Marketer of the Year award. She is a guest faculty at SPJain Institute of Management and Research and a keen social media advocate and participant.
Hyung joined Mercer in 2005 as the leader of mutlinational practices, and became Market Leader and Representative Director of Mercer Korea in 2007. Hyung leads the advisory services for Korean multinational holding companies and group corporate strategy planning centers of Korean conglomerates. His focus is on human-captial related strategies, including those related to cross-border mergers and acquisitions. Before joining Mercer, Hyung was a senior consultant for Korean conglomerates at Anderson Business Consulting. Previously, he was a senior business analsyt at Daewoo Economic Researach Institute, the leading economic institute in Korea. He is also currently Chair of The Knowledge Committee and Lecture Committee of KCMC (the association for Korean CEOs of Multinational Companies); an adjunct professor on global leadership at Sung Kyun Kwan University; and a member of the committee on government performance evaluation. Hyung earned his BA and MBA from Yonsei University and Ph.D. from the University of Tennessee (USA).
Partner & Leader, Insurance & Allied Business Practices
Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
1:30 p.m. - 2:45 p.m.: Executive Panel: Marketing & Connecting to the Customer of the Future
CEO, RGA Korea and CMO, Asia
Michael Shin is Chief Executive Officer of RGA Reinsurance Company Korea Branch (RGA Korea), with executive oversight of all business activities in Korea. He also serves as Chief Marketing Officer, Asia, with responsibility for RGA’s Asia Pacific region. His insurance industry experience spans nearly three decades. Prior to joining RGA, he served as Executive Vice President and Chief Marketing and Distribution Officer of New York Life Korea (now ACE Life), where his responsibilities included agency distribution, marketing, product design, and oversight of Corporate Communications. He was also with Samsung Life Insurance South Korea, where he was Corporate Vice President, Channel Strategy and Planning, and Senior Vice President and Chief of Advisors and the Financial Planning Center. Earlier, Michael spent more than 15 years with Prudential Financial Insurance, where he was Managing Director for the Asian market in the United States.
Ariel Talbi helps B2C and B2B organizations optimize enterprise workforce performance and improve the customer experience. He has led major software implementations projects in large contact centers, and has served as consultant and trusted advisor to several tier 1 service providers in the Asia Pacific and the U.S. Ariel currently leads NICE’s APAC Workforce Optimization and Real-Time Solution lines of business. In this role he works with customers to realize their true potential in the front and back office — and ensure continuous improvement of their performance and operatio
A senior-level business and IT professional with a career spanning 30 years, Timothy leads Fuji Xerox’s regional insurance program. He consults with clients to develop and execute go-to-market strategies for insurers throughout the Asia-Pacific region. Timothy has worked in numerous other industries, including banking, payment, internet, transportation, systems integration, and healthcare. He has a degree in Economics and a Diploma in Asia Pacific Marketing from the National University of Singapore. He holds the following professional qualifications: FLMI, DGIRM, PgMP, PMP, PMI-ACP, ITIL, CGEIT, CRISC, CITPM, COMIT, TOGAF, BCP, and Lean Six Sigma. Timothy is also an adjunct lecturer on strategic IT planning at the National University of Singapore.
9:00 a.m. - 10:00 a.m.: Digital Thinking to Unite Sales and Operations
Hugh Terry
Founder and Editor, The Digital Insurer
Hugh is an experienced insurance professional with more than 20 years’ experience in the Asia Pacific region covering insurance companies and providing business consulting. Hugh is an actuary by profession. The Digital Insurer, www.the-digital-insurer.com, is an online forum for professionals interested in the application and impact of technology on insurance business models. The forum contains strategic articles and case studies to help people in the insurance industry plan how to use digital technology and digital thinking in their own businesses. Hugh’s personal business objective is to help insurance companies create and execute innovative business development strategies. Central to this is anticipating and leveraging digital technologies that will have a profound impact on existing business models and open up new opportunities.
Senior Vice President and Managing Director, International Operations
이안 왓츠씨는 LIMRA LOMA의 아시아 , 라틴 아메리카, 아프리카, 중동 지역의 총괄 책임자 입니다. 2013년 LIMRA LOMA에 조인하기 전에 그는 ACE 생명 글로벌 COO를 역임하였고, AIG, AIA의 인도와 중국의 CEO 를 역임 하였고 영국, 중동, 라틴 아메리카에서 근무하였습니다.
Drawing from global research studies, Ian will describe how the changing distribution landscape will affect back-office operations. He will discuss what companies can do to help maximize potential opportunities and minimize the associated risks.
Even though organizations are increasingly focused on nurturing and developing talent, all their needs cannot be met internally. But the market for talent has never been more competitive and complex. Roderick will share strategies and practices that leading organizations use to find and attract the best and brightest individuals.
Managing Director, Bupa Health Insurance (Thailand) Public Company Limited
Ben Assanasen will share a case study to illustrate how call center expertise can effectively and efficiently support today’s distribution strategies. You will see how extraordinary customer service throughout the customer journey improves results while also embodying lean business practices.
Achieving operational excellent requires the seamless integration of the operational front and back-office. This ecosystem should integrate an insurer’s operation strategy supporting customer experience and processing excellence. Fuji Xerox will share how an insurer could adopt the latest trends in Document Communication (DOCS), Managed Content (Net-Gen MPS) and Intelligent Document Capture (BPS) to help an insurer accelerate its digital transformation to improve customer experience, turn operational data into business insight, and embrace mobile mind shift to drive process excellence in new business, customer services and claim processes.
AVP, Learning Product Management, Education and Training
Research shows that companies are more efficient when they invest in educational training for employees. Kevin Head will discuss a variety of programs available for different levels of employees, as well as how to best determine what classes are best suited for different personnel.
Educating your sales force on back office operations is a proven tactic for alleviating tensions and misunderstandings between the two areas. Now you can take this tactic to a new level by applying digital methods and business models that will help unify your sales and back office operations. Attend this session to learn about today’s methods and models — and explore where they are headed.
Succession planning is more than just an important part of your effective talent management strategy: it helps drive future growth and mitigate risk. In this session, Andy Park will discuss how and why succession planning can contribute to better business results.
Drawing on his international experience, Colin Latchem will examine how financial services and life insurance companies can improve training and professional development. He will explore how you can leverage the latest information and communicaiton technologies (ICTs) to provide innovative, engaging, and cost-effective distance and blended learning. He will also review the critical issues that must be considered in adopting these new technologies and methods.
This panel of executives will discuss the emergent role of the CMO at insurers, as well as their role in innovation, brand awareness, and helping meet higher consumer expectations to improve customer retention.
In this highly entertaining and interactive session, Sam will demonstrate how the “3 Cs” needed to create a hit song are the same fundamentals needed to create a culture of innovation in your workplace. He will draw parallels to successful songs, artists, and bands throughout history to highlight how employee collaboration, communication, and creativity (the 3 Cs) drive business innovation and success. Check out some of SongDivision's past performances at https://www.youtube.com/user/songdivision
4:15 p.m.
ADJOURNMENT
등록
참가비
2015년도 10월 23일까지 등록하셔서 비용을 절약하세요!
2015년 10월 23일 이전 등록 시: LIMRA/LOMA 회원: 999.00달러 비회원: 1,499.00달러
2015년 10월 23일 이후 등록 시: LIMRA/LOMA 회원: 1,099.00달러 비회원: 1,599.00달러
