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2017년 운영 전략 컨퍼런스

게임단순참가자입니까아니면게임판을바꾸는사람입니까?   파괴적인시대에민첩함

2017년 5월 10일 수요일 - 2017년 5월 23일 화요일
르 메르디앙 쿠알라 룸푸르, 말레이시아

개요

참석자

이 컨퍼런스는 아시아 퍼시픽에 있는 생명보험사와 금융기관의 백 오피스 운영업무를 하고 있는 내근직원을 위한 것 입니다.  BPO, 인사 책임자, 운영 책임자, 교육 책임자,  고객 서비스 책임자, 콜센타 책임자, IT 와 재무 책임자는 다음과 같은 강연을 통하여 혜택을 볼 것입니다.

  • 새롭게 부상하는 기회에 대한 내부적인 진로
  • 사례분석과 모범 사례
  • 생산성 향상에 도움을 주는 교육과 트레이닝, 인사, 고객 서비스,  IT 트렌드를 포함하는 운영 전략에 있어서의 최신 개발

강조

이번 이틀간의 이벤트는 보험산업의 리더와 전문가들이 리더십개발, 탤런트 관리, 테크놀러지, 혁신, 그리고 고객 서비스를 포함하는 오퍼레이션 전략의 최신정보를 설명할 것입니다. 휴식시간에는 여러분이 당면하고 있는 도전문제를 네크워킹 시간을 이용하여 의견을 나눌 수 있고, 모범사례와 테크놀로지를 비교할 수 있는 기회를 가집니다. 아래와 같은 가장 최신 트렌드, 리서치, 예측 보고서를 듣기 위하여 가능한 빨리 등록하시기 바랍니다 

• 소통과 효율성의 개선
• 당신 조직에 미치는 전체적인 전략을 창조
• 유능한 인재를 정착시키는데 초점
• 당신 회사의 미래 성공을 지지하기 위하여 직원을 개발
• 최신 언더라이팅 테크닉
• 블록체인 기술을 사용하여 클레임 프로세스와 고객서비스를 변화
 • 디지털 시대에 동참
• 디지털 파괴의 수용
• 그리고 더 

프로그램 안건과 발표자가 최종 확정 될 때 까지 보다 자세한 내용을 꾸준히 체크 바랍니다.

통역 서비스

본 행사는 영어로 진행됩니다. 중국어, 한국어, 일본어, 태국어, 베트남어 통역이 제공됩니다(16명 이상 참가 시).


2017 연차회의스폰서기업에감사드립니다 

등록

참가비

2017년도 4월 14일까지 등록하셔서 비용을 절약하세요!

2017년 4월 14일 이전 등록 시:
LIMRA/LOMA 회원: 999.00달러
비회원: 1,499.00달러

2017년 4월 14일 이후 등록 시:
LIMRA/LOMA 회원: 1,099.00달러
비회원: 1,599.00달러

배우자 / 특별초청인사 : 99 달러

다수의 참가 등록 할인 : Ms. Megan Schwartz 에게 이메일을 보내서 신청하세요 mschwartz@limra.com

메일이나 팩스로 등록 시, 여기 정보를 참고하세요

온라인으로등록:https://www.etouches.com/220067

환불 정책

모든 취소 및 환불 요청은 서면으로 접수되어야 하며, 처리 수수료 100달러가 발생합니다. 컨퍼런스 날짜로부터 최소 10영업일 전까지 서면 요청이 접수된 경우, 처리 수수료를제외한 전액이 환불됩니다. 컨퍼런스 날짜 10영업일 전 이후에 요청이 접수된 경우에는 환불이 불가능합니다. 어떤 이유로든 컨퍼런스가 취소된 경우에는 LIMRA/LOMA에서 참가비 전액을환불해 드립니다. 그러나 교통비, 호텔 숙박비, 기타 경비에 대해서는 LIMRA/LOMA가 책임을 지지 않습니다. 취소 요청은 meetings@loma.org 로 제출되어야 합니다.

호텔/장소

르 메르디앙 쿠알라 룸푸르
2 Jalan Stesen Sentral
Kuala Lumpur Sentral
50470 Kuala Lumpur, Malaysia
전화: +6 03 2263 7888
팩스: +6 03 2263 7222

호텔 예약 : 여러분의 호텔예약은  2017 LIMRA-LOMA Operational Strategies Conference  단체할인 요율로 하루 숙박에 싱글룸은  말레이시아 달러 MYR 478 이고, 더블룸은 말레이시아 달러 MYR 524 입니다.   이 특별 단체 할인율은 컨퍼런스 시작 3일 전부터, 컨퍼런스 끝나고 3일후 까지 적용 받을 수 있습니다.  또한 이 요금은 매일 조식 부페와 와이파이, 10% 서비스 요금과 정부세금이 포함된 가격입니다.

호텔 예약의 만료일은 2017년 4월 28일 까지 입니다. 그 날 이후 예약요청은 그 당시의 상황에 따라 변동하오니, 이 날 이전에 예약을 해주시면 감사하겠습니다.

호텔예약은 호텔에 직접 전화하여 예약하셔도 되고, https://www.starwoodmeeting.com/events/start.action?id=1612198521&key=34B90FF2  로 온라인 예약 하셔도 됩니다.

비자 요건:

일부 참가자는 말레이시아 입국 시 비자가 필요할 수 있습니다. 여행을 준비하기 전에 현지 말레이시아 대사관 또는 영사관에 문의하여 최신 정보를 확인하시기 바랍니다. 비자 발급용 초청장은 참가비를 납부한 등록자에게만 제공됩니다. 초청장을 요청하려면 LIMRA의 Megan Schwartz에게 이메일(mschwartz@limra.com)로 문의하십시오.

의제

연설자

Chief Customer Experience Officer

Chief Customer Experience Officer

Troy Barnes is Chief Customer Experience Officer at AIA Berhad since November 2014. His role encompasses all aspects of customer interactions across multiple lines of business and channels. He is responsible for developing the Customer Experience blueprint with the Operations, IT, Sales and Marketing teams. Ensuring strong links with its strategy and brand, delivering transformational and cultural change together with innovative solutions to provide unique and differentiated offerings to it s customers across all journeys. 

Prior to his current role, Troy has held senior management roles at AIA and ING driving transformation and change in Japan, Korea, Taiwan, Hong Kong and Australia as well as senior regional roles covering Asia Pacific with a continued passion for delivering value to customers.

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets

  • 2017년 5월 23일 화요일

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets

Andrew Bishop is Chief of Staff - Asian Markets and Regional Head of Human Resources of Reinsurance Group of America. As Chief of Staff, he leads a portfolio of strategic programs and project initiatives in support of the organization’s regional goals. As regional leader of Human Resources, he drives the HR strategy and operations across the Asia Pacific markets. Andrew joined RGA as Director, Head of Human Resources – Japan, and has lead the Asia Pacific Human Resources since 2011. He has worked on numerous assignments throughout Asia Pacific, the UK and North American markets, and his expertise includes largescale program/project management, change management, employee relations, compensation, performance management, M&A due diligence and post-merger integration. Andrew holds a Masters of Business Administration (M.B.A.) from the University of Western Ontario, Ivey Business School, where he also received an award for scholarly distinction. Originally from Canada, he presently resides in Hong Kong, has lived in both Australia and Japan, and is fluent in Japanese.
Regional Managing Director

Regional Managing Director

Jeremy Blain is a Managing Partner of Cegos Group and also leads their Asia Pacific operations and activities from the company’s Singapore hub. Prior to this, he was responsible for Cegos’ strategy for international expansion through a value-adding global network of partners and, before that, as Managing Director of Cegos UK. Jeremy has over 16 years’ experience in the learning and development industry as a managing director, partner, trainer, coach, and program author. In previous roles at Procter and Gamble, PepsiCo, and his own point-of-sale software business, he had roles in marketing, sales, operations and general management. Jeremy is a frequent international conference speaker and media commentator on learning and development; his white papers are available at www.cegos.com.sg. He is a Fellow of the Institute of Directors (London, UK) and holds a Masters of Management (International Business) from the Australian Institute of Business, and a BA Honors from Sheffield University.
Head, Learning & Development and Talent Management

  • 2017년 5월 23일 화요일

    1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

Head, Learning & Development and Talent Management

Zohrab Chong has more than 20 years of experience across industries in Malaysia since he graduated from Monash University, Melbourne, Australia. He was formerly a practicing lawyer, an economic trade officer with the South African High Commission, and an internal business developer before joining the insurance industry. He began his insurance career as a loss adjuster before moving onto claims, business excellence, learning and development, and talent management. Zohrab’s operational experience enables him to understand and lead Learning & Development and Talent Management at AXA Affin General Insurance Berhad. He is focused on transforming his areas of responsibility, including agent development in Malaysia and across the region. Zohrab has also served the industry as leader of the Young Managers Think Tank of Malaysia from 2010 to 2014, and he recently completed a lengthy assignment to AXA University’s Asia Campus in Singapore as the Regional Learning Business Partner.
, ACS, ALHC, ASRI, FFSI, FLMI, PAHM
Director, Learning Product Management, Education and Training Division

  • 2017년 5월 23일 화요일

    9:00 am - 10:45 am: LOMA’s Education Initiatives & the Great Eastern Story
  • 1:15 pm - 2:30 pm: Executive Panel: Strategic Talent Management: Find them, get them, keep them

, ACS, ALHC, ASRI, FFSI, FLMI, PAHM

Director, Learning Product Management, Education and Training Division

An education and training expert, Cindy helps insurers understand how they can help their employees increase their topical knowledge and job performance. Prior to her current role, Cindy was a senior associate in Learning Product Management. She has also worked on textbook projects, examination development projects, and spent seven years working in LOMA’s Member Solutions area. Before joining LOMA in 1988, Cindy spent several years working in various accounting functions in the life insurance industry. Cindy earned a B.S. degree from the University of South Carolina and holds a Master’s of Business Administration degree from Georgia State University.
Managing Director

  • 2017년 5월 23일 화요일

    11:15 am - 12:15 pm: Creating and Leading Innovation in the Korean Market in an Era of Disruption

Managing Director

For the past two and a half decades, Kumjoo Huh has worked for Kyobo Life, a company with an asset of over US$70 billion. In her current position, she leads the B2B Division, overseeing marketing, consulting and client services for corporate pension and group insurance plans of fortune 500 companies and approximately 1,000 Korean corporations. She is also in charge of global projects and international relations with overseas insurance organizations. She previously worked for Kyobo Life in China, where she successfully established a strategic alliance with China Life and corporate social responsibility projects with The Insurance Association of China. She also initiated and leads the Diversity and Inclusion program at Kyobo Life. Kumjoo received recognition for her industry contribution from the Korean Minister of Finance and Economy. She has served as Director for the CCISSR (Center for Insurance and Social Security Research) at Peking University. She is currently Co-Chair for the Professional Women’s Committee of the American Chamber of Commerce in Korea.
, MBA
Director

  • 2017년 5월 22일 월요일

    2:20 pm - 3:20 pm: Concurrent Sessions

, MBA

Director

Rohit Kumar has over 25 years of diversified consulting experience, including 14 years with PwC US. He currently leads the Forensic Technology Services team, and has a deep knowledge of using technology for systems controls and detecting financial fraud, operational risks, and enterprise risks. Rohit has been featured in prestigious magazines, such as CIO Review Magazine (2014, 2015) and The Silicon Valley Review (2014), and has been a regular speaker at industry conferences such as the Information Systems Audit and Control Associations (ISACA), The Indus Entrepreneurs (TiE), Malaysia Institute of Accountants (MIA), and Big Data Conferences. Rohit holds an engineering degree and has an MBA in Finance from Boston University.
Head of Talent Management and Learning & Development

Head of Talent Management and Learning & Development

Peter has 21 years of commercial experience in the areas of HR, Employee Engagement, Talent Management, Learning & Development, and Strategic Talent Acquisition, during which time he has trained more than 12,000 executives and managers.  His current focus is on ways in which companies can use these areas to achieve sustainable growth, as demonstrated through his instrumental role in transforming the HR Function for Great Eastern Malaysia.  In recent years his programs have earned him various awards and recognition, including LOMA’s Educational Achievements Award (for 8 consecutive years since 2009); GTI Media’s Winner of Malaysia Leading Graduate Employer for Insurance Category (for 7 consecutive years since 2009 and finalist in 2016); Recruitment Asia Award for BEST candidate experience 2016; BEST Onboarding Experience 2016; HR Asia’s Best company to work for in Asia 2016; and Aon Hewitt’s prestigious BEST Employer Malaysia 2016 for Commitment to Effective Leadership 2016.
Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse is an advisory board member of Guardtime, a firm establishing blockchain data governance and compliance standards for industries and governments. He is helping to establish the global insurance and financial services blueprint for Guardtime, and focuses on cyber liability as an emerging risk. David is a frequent speaker on cyber liability and the use of blockchain technology for data-centric security and data provenance. He also publishes blockchain white papers with EY. David chairs the IIS Ambassadors; IIS is the only global insurance society promoting new risk strategies and advice for insurers. He started his career at Lloyds of London and was a global risk management consultant with the United Nations for seven years operating on all continents. He then served as the Global Head of Insurance and Asia Pacific Head of Financial Services for Sun Microsystems. David is a member of the Chartered Insurance Institute and the British Computer Society.
, Ph.D.
Co-founder, CIO & Chief Data Scientist

  • 2017년 5월 22일 월요일

    3:50 pm - 5:00 pm: The Convergence of Technology: How Will Selfies, Wearables, and AI Change Insurance?

, Ph.D.

Co-founder, CIO & Chief Data Scientist

Karl Ricanek Jr. is a Full Professor at University of North Carolina Wilmington in the Computer Science Department, and the founder and director of the Face Aging Group Research Lab (www.FaceAgingGroup.com) where he has been the primary project lead on more than $1.8 Million USD in Department of Defense and intelligence funded research since 2003. His current area of research is focused in developing algorithms for modeling age-progression for the mitigation of acute degradation of face recognition systems due to aging. He is also involved in research for robust facial analytics where he holds two US patents. He has extensive research background in pattern recognition, artificial intelligence, and machine and computer vision. Prof. Ricanek is a serial entrepreneur developing businesses around the new uses of biometrics and identity. His latest company, Lapetus Solutions, is poised to revolutionize financial services, life cycle event, and health.
, MBA
Partner & Leader, Insurance & Allied Business Practices

, MBA

Partner & Leader, Insurance & Allied Business Practices

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
Managing Director, APAC

Managing Director, APAC

As a founding Partner of Argyll Scott Asia, Shane is responsible for developing the Groups presence throughout Asia Pacific. With the initial opening of Hong Kong in April 2010, Singapore in July 2011, Bangkok in October 2015 and now Kuala Lumpur through the Reed acquisition, the Group has aggressive plans to expand through Asia over the next 5 years. Shane handles senior search assignments within financial services, commerce & industry, and insurance and have successfully placed a large number of senior professionals over the last 15 years.
General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent

  • 2017년 5월 22일 월요일

    1:00 pm - 2:00 pm:

General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent

Ravinder has nearly three decades of experience in the industry and has worked with some of the leading reinsurers in London, Amsterdam, Zurich, Singapore, and now Kuala Lumpur. A strong advocate for consumer education and protection, he is working steadily towards a fully insured population. He is the passionate founder of U for Life, the first Malaysian online life insurance platform which instantly issues e-policies. Ravinder is the General Manager of Life & Health Division of Hannover Re Malaysian Branch, a regional office responsible for 15 countries in ASEAN and the Indian Sub-Continent. Hannover Re is the third largest reinsurer in the world.
Global Pioneer & Expert in Strategy Implementation

  • 2017년 5월 23일 화요일

    3:00 pm - 4:00 pm: Closing Keynote Presentation: Strategy Implementation Challenge

Global Pioneer & Expert in Strategy Implementation

Robin Speculand inspires leaders to change their approach to transform strategy implementation. Since assisting his first client, Singapore Airlines, over two decades ago, he has gone on to help governments, multinational corporations and local organizations across five continents to execute their strategies. Robin is also creator of the Implementation Hub — the first portal in the world dedicated to strategy implementation — designed to complement the implementation journey that companies must take to innovate their strategies and audit their execution capabilities.

An international bestselling author, Robin’s books include Bricks to Bridges–Make Your Strategy Come Alive, which set the benchmark for new thinking in his field, Beyond Strategy–The Leader’s Role in Successful Implementation, Building Your Execution Plan–182 Strategy Implementation Questions and his latest, Excellence in Execution–HOW to Implement Strategy, which provides a new approach to adopting the right mindset, toolset and skillset.

Senior Vice President and Managing Director, International Operations

Senior Vice President and Managing Director, International Operations

이안 왓츠씨는 LIMRA LOMA의 아시아 , 라틴 아메리카, 아프리카, 중동 지역의 총괄 책임자 입니다.   2013년 LIMRA LOMA에 조인하기 전에 그는 ACE 생명 글로벌 COO를 역임하였고, AIG, AIA의 인도와 중국의 CEO 를 역임 하였고 영국, 중동, 라틴 아메리카에서 근무하였습니다.
Sidney Yuen
Chairman, HBC

  • 2017년 5월 22일 월요일

    2:20 pm - 3:20 pm: Concurrent Sessions

Sidney Yuen

Chairman, HBC

With over 30 years of experience in customer and quality management, Sidney set up his own firm after working with American Express, Swire, and Andersen Business Consulting. He is a mentor for the Ping An Technology Group, providing mentoring to some of the its invested accelerators, and was instrumental in setting up the Hong Kong Management Association’s flagship HKMA Quality Award and the Best Practices Award. Most recently, Mr. Yuen has helped an Irish insurance technology company to enter into the Asia Market, and prior to that he was managing director, Greater China with NorthgateArinso and Head of Consulting, Asia with Convergys (now Concentrix).

후원사/전시자

LIMRA/LOMA컨퍼런스에서는 행사 스폰서쉽과 행사장 앞의 전시관을 고객사에서 운영하실 수 있도록 하고 있습니다. 운영전략 컨퍼런스 스폰서쉽을 통해서는 귀사의 인지도 향상 및 상품과 서비스 인지도 향상에도 도움을 받을 수 있습니다. 핵심적으로 수백명의 아시아지역 금융 및 보험산업 핵심 관계자 분들과의 네트웍 형성에도 많은 도움을 받으실 수 있습니다.

운영전략 컨퍼런스 스폰서쉽의 혜택 세부내용과 어떻게 신청하시는지에 대해서는 아래 PDF파일을 참조하시기 바랍니다..

Sponsor

미디어 스폰서

더 자세한 사항을 위해 LIMRA에 문의:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com