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2017年亚太运营战略大会

顺应规则还是改变规则?变革年代的灵活选择

 

2017年5月10日 - 2017年5月23日
吉隆坡艾美酒店, 马来西亚

概览

参加的学员

本届大会专门为亚太地区金融服务和寿险公司的内勤运营人员设计和召开,包括:业务流程外包人员、人力资源管理人员、经营管理人员、教育代表、客户服务人员、呼叫中心经理、IT以及财务人员。本届大会的议题包括:

  • 追踪新兴机遇
  • 案例研究和最佳实务
  • 经营战略的最新发展,包括:教育和培训、人力资源、客户服务、以及有助于您提高工作效率的IT发展趋势。

重点介绍

2017年度 LIMRA-LOMA运营战略大会为期两天,来自行业的领导者和专家将发表精彩的演讲,其高瞻远瞩的主题包括:人才管理、最新科技的应用、创新、和客户服务。分组会议将帮助您解决您所面临的具体挑战;广泛深入的人际互动能够使您面对面地了解最佳实务和最新科技的应用。

提前注册可以保证您的席位,藉此了解最新的行业趋势、最实用的行业调研、和最准确的行业预测: 

• 改善沟通、提高效率
• 创建跨组织的整体战略
• 关注人才留存
• 加强员工的培训,保证公司长盛不衰
• 现代化的核保
• 使用块链技术(block chain technology)来改善理赔处理和客户服务
• 紧跟数字时代的步伐
• 拥抱大数据
• 仅举上述几例! 

请查阅本届大会的议程和讲演嘉宾,因为我们还会随时加以更新!

翻译服务

大会工作语言为英文。如果请求中文普通话、韩、日、泰和越南语的口译人数超过16人,就可以提供该语种的口译。


2017亚太经营战略大会的赞助商 

注册

报名及其费用

2017年4月14日前报名可以节省费用!

2017 年 4 月 14 日以前报名:
LIMRA 和/或 LOMA 会员: 999.00美元
非会员:1499.00美元

2017 年 4 月 14 日以后报名:
LIMRA 和/或 LOMA 会员: 1099.00美元
非会员: 1599.00美元

亲友赴会: 99美元

多位报名的优惠折扣:请与Megan Schwartz女士联系,电子邮件: mschwartz@limra.com

通过邮件/传真报名, 请用此表  

或者在线  https://www.etouches.com/220067

退款协议

所有的取消和退款申请必须通过书面提交。这些申请将被收取100 美元的管理费用。早于大会开始前十个工作日并通过书面申请的退款在除去管理费用后将全额退还。在大会开始前十个工作日内所申请的退款将不予退还。如果大会因故取消,LIMRA/LOMA 将退还所有注册费用。然而,LIMRA 不负责所产生的差旅、住宿或其它费用。取消申请应提交至 meetings@loma.org.

酒店 / 地点

吉隆坡艾美酒店
马来西亚 吉隆坡
Jalan Stesen Sentral 路 2 号,
吉隆坡中央车站
邮政编码 50470
电话: +6 03 2263 7888
传真: +6 03 2263 7222
  

酒店预订:贵司可以享受2017年度 LIMRA-LOMA运营战略大会的团体优惠价格,即单人净收费每晚马币(MYR) 478元;双人净收费每晚马币(MYR) 524.7元。 这一团体优惠价格适用于大会期间和大会日期的前三天和三天,包括每天的自助早餐、客房内的无线网络连接、10%服务费、和政府的税务。 入住时间为15:00点,退房时间为12:00点。

酒店预订的截止日期为20174282017428日以后收到的酒店预订将根据当时的空房留存来决定是否接受。因此请贵司务必在此日期以前预订客房!


关于预订酒店,请直接致电酒店或在线预订:
 https://www.starwoodmeeting.com/events/start.action?id=1612198521&key=34B90FF2

签证要求:

有些与会人员可能需要获得進入马来西亚的签证。在安排行程以前,请您与您所在地的马来西亚大使馆或領事馆联系,以取得最新资讯。用于申请签证的邀请函仅对已经缴费报名参加大会者发放。如果您需要签证邀请函,请与国际寿险营销与研究协会(LIMRA)的梅根(Megan)女士联系,电子信箱 mschwartz@limra.com.

议程

讲师

Chief Customer Experience Officer

Chief Customer Experience Officer

Troy Barnes is Chief Customer Experience Officer at AIA Berhad since November 2014. His role encompasses all aspects of customer interactions across multiple lines of business and channels. He is responsible for developing the Customer Experience blueprint with the Operations, IT, Sales and Marketing teams. Ensuring strong links with its strategy and brand, delivering transformational and cultural change together with innovative solutions to provide unique and differentiated offerings to it s customers across all journeys. 

Prior to his current role, Troy has held senior management roles at AIA and ING driving transformation and change in Japan, Korea, Taiwan, Hong Kong and Australia as well as senior regional roles covering Asia Pacific with a continued passion for delivering value to customers.

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets
  • 2017年5月23日

    1:15 pm - 2:30 pm: 高管小组座谈: 战略性人才管理:寻找、获得和留住 他们

Chief of Staff – Asian Markets
Regional Head of Human Resources - Asia Pacific Markets

Andrew Bishop is Chief of Staff - Asian Markets and Regional Head of Human Resources of Reinsurance Group of America. As Chief of Staff, he leads a portfolio of strategic programs and project initiatives in support of the organization’s regional goals. As regional leader of Human Resources, he drives the HR strategy and operations across the Asia Pacific markets. Andrew joined RGA as Director, Head of Human Resources – Japan, and has lead the Asia Pacific Human Resources since 2011. He has worked on numerous assignments throughout Asia Pacific, the UK and North American markets, and his expertise includes largescale program/project management, change management, employee relations, compensation, performance management, M&A due diligence and post-merger integration. Andrew holds a Masters of Business Administration (M.B.A.) from the University of Western Ontario, Ivey Business School, where he also received an award for scholarly distinction. Originally from Canada, he presently resides in Hong Kong, has lived in both Australia and Japan, and is fluent in Japanese.
Regional Managing Director

Regional Managing Director

Jeremy Blain 是企顾司集团的任事股东,他还坐镇新加坡中心,主管亚太地区的营运和各类活动。在此之前,他负责通过增值合作伙伴全球网络部署企顾司的国际拓展战略,而在更早之前,他曾担任企顾司英国的总经理一职。Jeremy 在学习和发展行业拥有超过 16 年的经验,曾先后任职总经理、合伙人、培训师、教练和计划作家。在过去就职于宝洁、百事可乐,以及管理自己的销售点软件公司期间,他的职责范围包括营销、销售、运营及综合管理。Jeremy 经常担任学习和发展领域的国际会议演讲人和时事评论家。如需查看他的白皮书,请访问www.cegos.com.sg。

他是企业董事协会(英国伦敦)的会员,持有澳大利亚商学院的(国际商务)管理学硕士学位,以及谢菲尔德大学的文学学士学位。

Head, Learning & Development and Talent Management
  • 2017年5月23日

    1:15 pm - 2:30 pm: 高管小组座谈: 战略性人才管理:寻找、获得和留住 他们

Head, Learning & Development and Talent Management

Zohrab Chong has more than 20 years of experience across industries in Malaysia since he graduated from Monash University, Melbourne, Australia. He was formerly a practicing lawyer, an economic trade officer with the South African High Commission, and an internal business developer before joining the insurance industry. He began his insurance career as a loss adjuster before moving onto claims, business excellence, learning and development, and talent management. Zohrab’s operational experience enables him to understand and lead Learning & Development and Talent Management at AXA Affin General Insurance Berhad. He is focused on transforming his areas of responsibility, including agent development in Malaysia and across the region. Zohrab has also served the industry as leader of the Young Managers Think Tank of Malaysia from 2010 to 2014, and he recently completed a lengthy assignment to AXA University’s Asia Campus in Singapore as the Regional Learning Business Partner.
, FLMI, FSSI, ASRI, ALHC, PAHM, ACS
学习产品管理总监
  • 2017年5月23日

    9:00 am - 10:45 am: LOMA 的教育计划和大东方人寿案例
  • 1:15 pm - 2:30 pm: 高管小组座谈: 战略性人才管理:寻找、获得和留住 他们

, FLMI, FSSI, ASRI, ALHC, PAHM, ACS

学习产品管理总监

An education and training expert, Cindy helps insurers understand how they can help their employees increase their topical knowledge and job performance. Prior to her current role, Cindy was a senior associate in Learning Product Management. She has also worked on textbook projects, examination development projects, and spent seven years working in LOMA’s Member Solutions area. Before joining LOMA in 1988, Cindy spent several years working in various accounting functions in the life insurance industry. Cindy earned a B.S. degree from the University of South Carolina and holds a Master’s of Business Administration degree from Georgia State University.
Managing Director
  • 2017年5月23日

    11:15 am - 12:15 pm: 在颠覆时代背景下的韩国市场引入并 引领创新

Managing Director

For the past two and a half decades, Kumjoo Huh has worked for Kyobo Life, a company with an asset of over US$70 billion. In her current position, she leads the B2B Division, overseeing marketing, consulting and client services for corporate pension and group insurance plans of fortune 500 companies and approximately 1,000 Korean corporations. She is also in charge of global projects and international relations with overseas insurance organizations. She previously worked for Kyobo Life in China, where she successfully established a strategic alliance with China Life and corporate social responsibility projects with The Insurance Association of China. She also initiated and leads the Diversity and Inclusion program at Kyobo Life. Kumjoo received recognition for her industry contribution from the Korean Minister of Finance and Economy. She has served as Director for the CCISSR (Center for Insurance and Social Security Research) at Peking University. She is currently Co-Chair for the Professional Women’s Committee of the American Chamber of Commerce in Korea.
, MBA
Director
  • 2017年5月22日

    2:20 pm - 3:20 pm: 多场讲座

, MBA

Director

Rohit Kumar has over 25 years of diversified consulting experience, including 14 years with PwC US. He currently leads the Forensic Technology Services team, and has a deep knowledge of using technology for systems controls and detecting financial fraud, operational risks, and enterprise risks. Rohit has been featured in prestigious magazines, such as CIO Review Magazine (2014, 2015) and The Silicon Valley Review (2014), and has been a regular speaker at industry conferences such as the Information Systems Audit and Control Associations (ISACA), The Indus Entrepreneurs (TiE), Malaysia Institute of Accountants (MIA), and Big Data Conferences. Rohit holds an engineering degree and has an MBA in Finance from Boston University.
Head of Talent Management and Learning & Development

Head of Talent Management and Learning & Development

Peter has 21 years of commercial experience in the areas of HR, Employee Engagement, Talent Management, Learning & Development, and Strategic Talent Acquisition, during which time he has trained more than 12,000 executives and managers.  His current focus is on ways in which companies can use these areas to achieve sustainable growth, as demonstrated through his instrumental role in transforming the HR Function for Great Eastern Malaysia.  In recent years his programs have earned him various awards and recognition, including LOMA’s Educational Achievements Award (for 8 consecutive years since 2009); GTI Media’s Winner of Malaysia Leading Graduate Employer for Insurance Category (for 7 consecutive years since 2009 and finalist in 2016); Recruitment Asia Award for BEST candidate experience 2016; BEST Onboarding Experience 2016; HR Asia’s Best company to work for in Asia 2016; and Aon Hewitt’s prestigious BEST Employer Malaysia 2016 for Commitment to Effective Leadership 2016.
Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

Chief Risk Officer
Guardtime
Chairman
International Insurance Society (IIS) Ambassadors

David Piesse is an advisory board member of Guardtime, a firm establishing blockchain data governance and compliance standards for industries and governments. He is helping to establish the global insurance and financial services blueprint for Guardtime, and focuses on cyber liability as an emerging risk. David is a frequent speaker on cyber liability and the use of blockchain technology for data-centric security and data provenance. He also publishes blockchain white papers with EY. David chairs the IIS Ambassadors; IIS is the only global insurance society promoting new risk strategies and advice for insurers. He started his career at Lloyds of London and was a global risk management consultant with the United Nations for seven years operating on all continents. He then served as the Global Head of Insurance and Asia Pacific Head of Financial Services for Sun Microsystems. David is a member of the Chartered Insurance Institute and the British Computer Society.
, Ph.D.
合伙创办人、CIO 兼首席数据科学家
  • 2017年5月22日

    3:50 pm - 5:00 pm: 技术整合:自拍、可穿戴设备技术和 人工智能将如何改变保险行业?

, Ph.D.

合伙创办人、CIO 兼首席数据科学家

Karl Ricanek Jr. is a Full Professor at University of North Carolina Wilmington in the Computer Science Department, and the founder and director of the Face Aging Group Research Lab (www.FaceAgingGroup.com) where he has been the primary project lead on more than $1.8 Million USD in Department of Defense and intelligence funded research since 2003. His current area of research is focused in developing algorithms for modeling age-progression for the mitigation of acute degradation of face recognition systems due to aging. He is also involved in research for robust facial analytics where he holds two US patents. He has extensive research background in pattern recognition, artificial intelligence, and machine and computer vision. Prof. Ricanek is a serial entrepreneur developing businesses around the new uses of biometrics and identity. His latest company, Lapetus Solutions, is poised to revolutionize financial services, life cycle event, and health.
, MBA
Partner & Leader, Insurance & Allied Business Practices

, MBA

Partner & Leader, Insurance & Allied Business Practices

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.
Managing Director, APAC

Managing Director, APAC

As a founding Partner of Argyll Scott Asia, Shane is responsible for developing the Groups presence throughout Asia Pacific. With the initial opening of Hong Kong in April 2010, Singapore in July 2011, Bangkok in October 2015 and now Kuala Lumpur through the Reed acquisition, the Group has aggressive plans to expand through Asia over the next 5 years. Shane handles senior search assignments within financial services, commerce & industry, and insurance and have successfully placed a large number of senior professionals over the last 15 years.
General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent
  • 2017年5月22日

    1:00 pm - 2:00 pm:

General Manager and Head of Life & Health, ASEAN and Indian Sub-Continent

Ravinder has nearly three decades of experience in the industry and has worked with some of the leading reinsurers in London, Amsterdam, Zurich, Singapore, and now Kuala Lumpur. A strong advocate for consumer education and protection, he is working steadily towards a fully insured population. He is the passionate founder of U for Life, the first Malaysian online life insurance platform which instantly issues e-policies. Ravinder is the General Manager of Life & Health Division of Hannover Re Malaysian Branch, a regional office responsible for 15 countries in ASEAN and the Indian Sub-Continent. Hannover Re is the third largest reinsurer in the world.
战略执行全球先驱和专家
  • 2017年5月23日

    3:00 pm - 4:00 pm: 闭幕主题演讲: 战略执行挑战

战略执行全球先驱和专家

Robin Speculand 激发领导者关于改变战略执行转型方式的灵感。自从二十多年前为第一个客户—新加坡航空公司提供服务至今,他便开始帮助五大洲的政府部门、跨国公司和当地组织执行其战略。Robin 还是 Implementation Hub 的创建者,该公司是全球首家专注于战略执行的企业。在战略创新和执行能力审查的必经执行过程中,它为各大公司提供补强工作,使其如虎添翼。作为国际畅销书作者,Robin 的著作包括《Bricks to Bridges — Make Your Strategy Come Alive》,该书为他所在领域的新思维奠定了基准标杆;除此以外,还有《Beyond Strategy —The Leader’s Role in Successful Implementation》、《Building Your Execution Plan — 182 Strategy Implementation Questions》,以及他的最新著作《Excellence in Execution — HOW to ImplementStrategy》,他在书中为读者介绍了采用正确思维、工具和技能的新方法。
高级副总裁兼国际业务总经理

高级副总裁兼国际业务总经理

Watts先生是LIMRA/LOMA国际业务的总经理,领导两个组织帮助亚洲、拉丁美洲、非洲和中东地区会员公司的业务发展。 

在2013年加入LIMRA/LOMA之前,Watts先生担任ACE寿险公司全球业务的首席运营官,负责公司常规业务的日常运作和新业务的开拓。在此之前,Watts先生担任过AIG和AIA在中国和印度的首席执行官。Watts先生还有在香港、中东和拉丁美洲的工作经历,具备充分的国际视野,并非常熟悉亚洲和中国的保险市场。Watts先生毕业于拉夫堡(Loughborough)大学,拥有商业教育理事学位。 

袁达文
主席, HBC
  • 2017年5月22日

    2:20 pm - 3:20 pm: 多场讲座

袁达文

主席, HBC

袁先生在客户和质量管理方面拥有30多年的经验,在American Express、Swire和Andersen Business Consulting的工作之后成立了自己的公司。他是平安科技集团的指导,为其部分投资提供指导,他还在设立香港管理专业协会的旗舰金管局质量奖和最佳实践奖方面发挥了重要作用。最近,袁先生帮助一家爱尔兰保险技术公司进入亚洲市场。在此之前,他曾担任NorthgateArinso的大中华区总经理和Convergys(现为Concentrix)的亚洲咨询部主管。

赞助方 / 参展方

LIMRA和LOMA的会议能够成功的召开取决于赞助商和参会者们的慷慨。做《2017年亚太经营战略大会》的赞助商有助于提高贵司的知名度、让客户了解贵司的产品和服务、并获得与亚洲寿险和金融服务行业数百名主要决策者直接沟通的宝贵机遇。

关于赞助商的福利,以及如何申请成为《2017年亚太经营战略大会》,请参阅我们的PDF表格。.

Sponsor

媒体赞助商

联系 LIMRA 了解详情:

Ms. Trish Sasso, BS, MLS

International Conference Coordinator

LIMRA and LOMA

psasso@limra.com