2016 Critical Illness Insurance Forum

As a representative from a leading company in Critical Illness Insurance, Martin will share his insight and ideas on the future of CI. What are the influencing factors for continued growth of CI? More importantly, what can your company do to capitalize on the opportunities ahead?

Whether you are new to CI or an expert, from a company big or small, join us in this lively and interactive session to address the foundational aspects and trends in CI. (Rumor has it a fun and informative “jeopardy style” game may breakout to enhance your learning while having fun!) This overview will cover several key topics including: Product development, marketing as well as distribution trends and enrollment.

Choosing the instrument that suits your distribution. Listen to experts talk about their preferred platforms at work, private exchange, call centers and across the kitchen table.

The session is intended to serve as an introduction to predictive analytics that will appeal to individuals of varying backgrounds. Predictive models are being developed to better target clients, qualify leads, assign leads to advisors, and determine the next best offer to make a client for cross-sell or up-sell. This session will provide an overview to different predictive modeling applications in marketing and distribution and cover topics such as customer segmentation, customer lifetime value and propensity to buy or lapse.

A mainstay of this conference remains an update on the Critical Illness Insurance survey conducted each year by Gen Re in conjunction with NACII. As we explore the world of opportunity for critical illness insurance, Rowley will provide insight into the numbers and emerging trends gleaned from the survey of the critical illness insurance industry.

This session will explore the many versions of CI and their contributions to the “symphony” of CI protection in several markets. From the worksite product to the high value individual policy and from the producer/agent sale to the call center to the enroller/broker, the harmony of the product's value in every version will be covered.

Here is where the CI product’s purpose plays out. This session reviews the product development and claims processes and how they intersect. Our presenters will explore aspects of the delivery of this product’s value proposition and the opportunity to learn from the claims experience.

Insurance and worksite marketing are growing concurrently as benefit specialists enter the market, what are the growing pains that cause brokers and enrollment firms to strike different chords? Our panel will discuss the challenges and solutions to finding harmony and achieving success.

CI products have interesting interactions among pricing assumptions that vary by individual, group and worksite structures. In this session, we will explore the challenges inherent in balancing those interactions. Join us for an exploratory session on best practices in monitoring emerging experience to ensure that you have a solid understanding of how your block is performing.

Traci Hawkins, HIA, DIA, EHBA

Director, Compliance, Trustmark Insurance Companies

Jennifer O’Brien Howard, FSA, MAAA

Consulting Actuary, Milliman

Richard Schaefer, MAAA, FSA

Chief Actuary, Allstate Benefits

As the critical illness market grows, we are constantly faced with new issues that may not have been anticipated when a product was developed or that may arise due to changes in market circumstances. In this session, we will address items that have very recently become issues within the CI market in order to laissez les on temps rouler*. Our presentation will share their views on how to address these problems and will invite your input or questions (*Means “Let the good times roll” for all you non-cajuns!)

Critical Illness insurance has evolved and continues to be relevant and important. In this session, we’ll present thought provoking ideas for CI’s continued evolution. We will explore international trends for products and markets. International Industry experts will provide you with a glimpse into the possibilities for the future of CII in your market.

Getting a product into the hands of the consumer begins with product development, is supported by important marketing efforts, requires an effective sales process with product delivery, needs to be properly underwritten and can ultimately end with a claim. Is your process designed so that everyone has the same understanding of what is being provided to the customer? In this session we will address the compliance and communication challenges that can disrupt the flow.

Brian J. Brox

Associate Professor of Political Science, Tulane University, President, Brox Research, LLC

What a year it has been in U.S. politics! Professor Brox will provide his insight on the state of the presidential race (as it exists in mid-September), as well as the state of key Congressional races, and the likely composition of Congress in 2017. In this wild and exciting election year, what could possibly happen next?

Sponsored by NACII

Calling all actuaries. Do you ever feel like you’re the one trying to pull it all together? Come prepared to participate in a lively debate of current actuarial challenges in the market today. We will work through a list of topics collected in advance in an open discussion format. All opinions welcome!

Are you being asked to market in ways outside your comfort zone? As CI gains popularity new types of opportunities arise. Discuss your greatest concern.

Regulators and insurers have come a long way in developing a mutual understanding of how a critical illness contract should be constructed. However, products continue to change as the market develops and matures. In this session, we will discuss some of the recent developments in the regulatory arena that affect your product design.

Tom Scales, CLU, ChFC, FLMI, HIA

Research Director, Celent

Disruptive innovation and the Internet of Things is redefining the life and health insurance industry from product development to distribution, underwriting and operations. And CI is not exempt. Drawing upon his vast industry experience and expertise in life and health insurance, Scales will help attendees understand what disruptive innovation is, what it is not, and its potential to change the critical illness insurance industry. If you miss this session, you risk getting left behind!