Attendees are typically at the Director or Vice President level and should have responsibility in their organization for one or more aspects of account takeover and fraud investigation and prevention. Attendees may represent their company’s fraud, special investigation, compliance, in-force policy management (life, annuity or retirement plans) or information technology department. Attendees must be employed by a LOMA or LIMRA Full Member Company.
Join us in Indianapolis for this important and exciting industry event!
Russ Anderson, CFE
Fraud Program and Technology Manager
LIMRA and LOMA
Panelists:
Kelli Fiechtner
AVP Service and Operations
Symetra Financial
Scott A. Helgeson
Director, ILAD Services and Business Systems
Individual Life and Annuity Division
Securian Financial Group
Cheryl Thompson Associate Vice President Operations Business Consulting and Technical Support Nationwide Financial
Developing an organization’s culture is based on beliefs and structures driven from the top. Developing a culture of fraud prevention is no different. This session features representatives from financial services companies sharing their insight on how they successfully developed their culture of strong fraud prevention.
This is where customer experience and fraud prevention intersect! Participants will discuss common challenges and how to collaborate while delivering a secure and outstanding customer experience from within any distribution channel.
While Cyber Security, Fraud Prevention and Privacy may be separate and distinct areas within an organization, collaboration and coordination may be vital in leveraging resources for effective prevention and mitigation of fraud. What about SIU? The objective of this session is to learn best practices of enterprise-wide collaboration in companies to enhance opportunities for individuals in cyber security, fraud prevention and privacy to collaborate as they prevent, detect and prosecute fraudsters.
When it comes to Fraud Prevention, front line associates within call centers and back office
operations are sometimes in the best position to recognize something doesn’t seem just right. How do companies provide regular and effective fraud awareness training to ensure that their associates are equipped to recognize the red flags and prepared to take appropriate actions when faced with a fraudulent
interaction or transaction? Since learning from the most recent fraud incident can help prevent the next one, how do companies ensure an appropriate feedback loop is in place to identify and share best practices and enhance fraud prevention controls? Do any companies have any special recognition programs to reward associates who do an especially good job at identifying and\or preventing fraud?
This interactive discussion explores what companies are doing to change the culture and develop vigilance with their employees, plan sponsors and/or advisors around Fraud prevention. Such measures include recognition, communication, training & education as well as the role of Senior Management in setting the tone for fraud prevention and mitigation going forward.
Some approaches and vendors' solutions to combat fraud are often too expensive for some companies. This session explores options available to help with authentication and support fraud prevention for smaller companies.
While Cyber Security, Fraud Prevention and Privacy may be separate and distinct areas within an organization, collaboration and coordination may be vital in leveraging resources for effective prevention and mitigation of fraud. What about SIU? The objective of this session is to learn best practices of enterprise-wide collaboration in companies to enhance opportunities for individuals in cyber security, fraud prevention and privacy to collaborate as they prevent, detect and prosecute fraudsters.
Does your Company utilize BPO providers to administer some or all of your business? If so, it is
necessary to ensure the BPO remains current with fraud prevention controls and procedures to provide the highest level of protection and security to your company’s accounts. Participants in this session will discuss actions and controls necessary to ensure the BPO is protecting policyholder accounts with
the necessary level of care and expertise.
In this interactive session, you’ll get the latest information on cybercrime trends worldwide and learn why multi-layered strategies are needed to protect your business from vulnerabilities. We’ll share statistics and insights from the just-released 2019 LexisNexis Risk Solutions Cybercrime Report based on nearly 17 billion digital transactions worldwide across all markets. We’ll discuss the implications for the life insurance market using audience polling and we’ll invite audience discussion on a variety of cybercrime activities and prevention strategy issues.
Eric Afre, CFE, FCLS
Senior Director – Special Investigations Unit
Allianz Life Insurance Company of North America
Felix Asare
Senior Information Security Engineer
Allianz Life Insurance Company of North America
This session explores how data analysis techniques, machine learning and artificial intelligence can be used to support your fraud prevention efforts and how it also could be used by fraudsters against us.
Elder abuse and familial fraud, perpetrated by someone close to the victim, continues as an disturbing trend in the industry. This topic unveils what companies are experiencing and proposes potential solutions to implement in your organization. This will also be an opportunity to discuss how financial services companies are interacting with law enforcement, protective services and state regulations with regards to delaying processing of a transaction because of suspicion of Elder Abuse.
Carriers who work with TPAs in the Retirement Plans space have experienced increasing fraud attempts where the fraudsters are attempting to infiltrate customer accounts by going through the TPAs. Regardless of your line of business, attendees in this session will discuss how they work with service providers to ensure they level of defense of their service providers meets or exceeds your company’s requirement for fraud prevention.
If unable to purchase sophisticated software solutions, some companies have implemented some fairly effective home grown and cost effective solutions that flag suspicious phone calls and transactions. Do you have any success stories to share that could help others to implement home grown tools that monitor calls and account transactions looking for “known bad” Indicators of Compromise (i.e. phone numbers, IPs, bank accounts) or suspicious transaction patterns?
Adam Russell, Executive Director, Financial Services, Neustar TRUSTID
Call centers have emerged as the primary source for the initiation of financial account take-overs according to the 2019 State of Call Center Authentication. In this session, we’ll explore the ways fraudsters are executing these attacks and the new technologies that are available to protect customer accounts without undermining the caller experience.
Presentations in this session will feature demonstrations and an overview of fraud prevention tools available for the financial services industry to prevent, detect and mitigate fraud and account takeovers.
MaryAnn Mindrum Assistant United States Attorney United States Attorney’s Office
Kristina Mulholland, CFE, CAMS
Lead Investigator, Investigative Services
John Hancock
We know it's fraud...now what? Every company is dealing with various forms of fraud every day. But how do companies individually or together approach prosecuting criminal behavior, especially in the account takeover space? A representative from a leading insurance company and a law enforcement agency will provide insight on how best to move forward with law enforcement when you have a clear case of fraud.
In order to help prioritize where you should focus on what you should spend, companies should invest time and resources in defining key performance indicators, regularly measuring results and developing methods to balance risk and reward of your solutions. This session will bring practical approaches to achieving this.
What’s the difference when it comes to fraud? Carriers have seen increases in fraud in both of these product lines over the past 3-4 years. However, the customers they interact with are different and solutions may need to be tailored to meet unique needs. This topic will explore those differences and what solutions companies are implementing.
This interactive discussion explores what companies are doing to change the culture and develop vigilance with their employees, plan sponsors and/or advisors around Fraud prevention. Such measures include recognition, communication, training & education as well as the role of Senior Management in setting the tone for fraud prevention and mitigation going forward.
This is where customer experience and fraud prevention intersect! Participants will discuss common challenges and how to collaborate while delivering a secure and outstanding customer experience from within any distribution channel.
Repeat of Session 1.1 on Thursday.
11:30 am
Meeting Adjourns
Registration
Registration & Fees
Register by September 20, 2019
LOMA or LIMRA Full Members: $595
Register after September 20, 2019
LOMA or LIMRA Full Members: $795
This meeting is open only to employees of LOMA or LIMRA Full Member Companies.
Refund policy: All cancellations and refund requests must be received in writing. These requests carry a US$100.00 administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, the Conference Organizers will refund the total registration fee. However, the Conference Organizers will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.
Hotel / Venue
Indianapolis Marriott Downtown
350 West Maryland Street Indianapolis, Indiana, United States, 46225
If you receive any unsolicited or suspicious email or phone call about a hotel booking in conjunction with this meeting, our advice is not to click on it, but delete the email immediately. In the case of a phone call, never give out your credit card information. Our designated conference hotels will never call you unless you contact them first.
Hotel
Indianapolis Marriott Downtown
350 West Maryland Street Indianapolis, IN 46225 Phone: (317) 822-3500
Hotel Reservations
The Group Rate is $179 USD single/double + tax (currently 17%) per room, per night. Group Rate Availability: (3) days prior and (3) days after the event dates, based upon availability of group rooms at the time of request.
Thanks for your interest in an exhibit booth or sponsorship opportunity at the 2019 LOMA Account Takeover and Fraud Workshop. For sponsorship information, please contact: