2019 Account Takeover and Fraud Workshop

General Session 1: Developing a Fraud Prevention Culture - It begins at the Top

Developing an organization’s culture is based on beliefs and structures driven from the top. Developing a culture of fraud prevention is no different. This session features representatives from financial services companies sharing their insight on how they successfully developed their culture of strong fraud prevention. 

This is where customer experience and fraud prevention intersect! Participants will discuss common challenges  and how to collaborate while delivering a secure and outstanding customer experience from within any distribution channel.

This session is repeated on Friday morning.

While Cyber Security, Fraud Prevention and Privacy may be separate and distinct areas within an organization, collaboration and coordination may be vital in leveraging resources for effective prevention and mitigation of fraud. What about SIU? The objective of this session is to learn best practices of enterprise-wide collaboration in companies to enhance opportunities for individuals in cyber security, fraud prevention and privacy to collaborate as they prevent, detect and prosecute fraudsters.

This interactive discussion explores what companies are doing to change the culture and develop vigilance with their employees, plan sponsors and/or advisors around Fraud prevention. Such measures include recognition, communication, training & education as well as the role of Senior Management in setting the tone for fraud prevention and mitigation going forward.

This session will be repeated on Friday morning.

Some approaches and vendors' solutions to combat fraud are often too expensive for some companies. This session explores options available to help with authentication and support fraud prevention for smaller companies.

While Cyber Security, Fraud Prevention and Privacy may be separate and distinct areas within an organization, collaboration and coordination may be vital in leveraging resources for effective prevention and mitigation of fraud. What about SIU? The objective of this session is to learn best practices of enterprise-wide collaboration in companies to enhance opportunities for individuals in cyber security, fraud prevention and privacy to collaborate as they prevent, detect and prosecute fraudsters.

This session explores how data analysis techniques, machine learning and artificial intelligence can be used to support your fraud prevention efforts and how it also could be used by fraudsters against us.

Elder abuse and familial fraud, perpetrated by someone close to the victim, continues as an disturbing trend in the industry. This topic unveils what companies are experiencing and proposes potential solutions to implement in your organization. This will also be an opportunity to discuss how financial services companies are interacting with law enforcement, protective services and state regulations with regards to delaying processing of a transaction because of suspicion of Elder Abuse.

Carriers who work with TPAs in the Retirement Plans space have experienced increasing fraud attempts where the fraudsters are attempting to infiltrate customer accounts by going through the TPAs. Regardless of your line of business, attendees in this session will discuss how they work with service providers to ensure they level of defense of their service providers meets or exceeds your company’s requirement for fraud prevention.

Presentations in this session will feature demonstrations and an overview of fraud prevention tools available for the financial services industry to prevent, detect and mitigate fraud and account takeovers.

Service providers are invited to present on various topics including but not limited to:

• voice biometrics
• customer and multi-factor authentication
• bank account validation
• phone verification
• digital threat intelligence

We know it's fraud...now what? Every company is dealing with various forms of fraud every day. But how do companies individually or together approach prosecuting criminal behavior, especially in the account takeover space?  A representative from a law enforcement agency is invited to provide insight on how best to move forward with law enforcement when you have a clear case of fraud.

In order to help prioritize where you should focus on what you should spend, companies should invest time and resources in defining key performance indicators, regularly measuring results and developing methods to balance risk and reward of your solutions. This session will bring practical approaches to achieving this.

What’s the difference when it comes to fraud? Carriers have seen increases in fraud in both of these product lines over the past 3-4 years. However, the customers they interact with are different and solutions may need to be tailored to meet unique needs. This topic will explore those differences and what solutions companies are implementing.

This interactive discussion explores what companies are doing to change the culture and develop vigilance with their employees, plan sponsors and/or advisors around Fraud prevention. Such measures include recognition, communication, training & education as well as the role of Senior Management in setting the tone for fraud prevention and mitigation going forward.

Repeat of Session 1.1 on Thursday.

This is where customer experience and fraud prevention intersect! Participants will discuss common challenges  and how to collaborate while delivering a secure and outstanding customer experience from within any distribution channel.

Repeat of Session 2.1 on Thursday.