A unique, instructor-led program that provides a comprehensive overview of the industry and how insurers operate.
Connect With Success
To succeed, new hires and emerging leaders need a solid understanding of the industry and business in which they work. Insurance Immersion can help! This unique, instructor-led program explains and connects key concepts to promote a holistic view of the life insurance business, which improves collaboration and decision-making. Available in a variety of formats.
Benefits of the Insurance Immersion program:
It's fast. Conducted at a quick and methodical pace, participants accelerate their learning and knowledge of the industry efficiently during this multi-day program.
It’s comprehensive. The program covers a wide range of important aspects of the Canadian insurance business, including products, pricing, distribution, sales, regulations, operations, finance, and risk management.
It’s effective. In a lively and highly interactive learning process that includes real-life case studies and instruction by subject matter experts, participants live and breathe insurance.
Meeting Times (subject to change): Tuesday, September 12: 8:30 a.m. to 5:00 p.m. ET Wednesday, September 13: 8:30 a.m. to 5:00 p.m. ET Thursday, September 14: 8:30 a.m. to 4:30 p.m. ET
Topics Covered
Life Insurance Industry Overview
Life Insurance Products, Pricing, and Profitability
Supplemental Benefits and Living Benefits Products
Wealth Products
Distribution Systems
Sales and Service
Regulations, Compliance, and Market Conduct
Underwriting, Customer Service, and Claims
Finance and Risk Management
The Changing Insurance Landscape
Agenda (Subject to Change)
Industry Overview
Financial institutions and types of insurers
Perceptions of the insurance industry
Product definitions
Canadian insurance industry size and trends
Life Insurance Products
Types and features of life insurance products: term, whole life, and universal life
Needs met by life insurance products
Supplemental benefits
Life insurance trends
Product distribution
Pricing life insurance and product profitability
Insurance Wealth Products
Types and features of wealth products: annuities and segregated funds
Needs met by wealth products
Annuity payout options
Segregated funds versus mutual funds
Insurance wealth trends
Product distribution
Finance and Risk Management
Solvency and profitability
Reinsurance
Cash flow
Financial statements
Capital requirements
Accounting standards
Risk management
Regulatory and compliance requirements, guidelines, and monitoring
Sales and Service
What’s in it for the consumer
Traditional sales process
Capital needs analysis
Regulation, Compliance, and Market Conduct
Legislation
Regulatory bodies
Compliance
Market conduct
Insurance Company Operations
Essential operational functions
New business
Underwriting
Customer service
Claims
Operational performance and measures
The Changing Insurance Landscape
Traditional versus modern business approaches
Distribution channels and preferences
Artificial intelligence
Fraud
Insurtech
Delivery Options
Public in-person or virtual sessions: Instructor-led training for participants who attend at a common location or virtual platform
Company-hosted in-person or virtual sessions: Instructor-led training at your location or through a virtual platform for your company staff
Assistant Vice President, Insurance Product Management, Retail Advice & Solutions, Sun Life
In his current role as Assistant Vice President, Insurance Product Management, Retail Advice & Solutions, Sun Life, Mark is responsible for the company’s life product shelf (including design and pricing) and how those products help Canadians achieve lifetime financial security. With over 15 years in the insurance field, he rounded out his experience through technical positions in investments and valuation, as well as pricing and product development. He spent three years as the leader of Sun Life’s large case pricing team, where he tailored solutions for advisors and their affluent clients. While serving on the third-party distribution team, he enjoyed the competitive atmosphere and how each case was unique and brought new challenges.
Mark is a fellow of the Society of Actuaries and Canadian Institute of Actuaries, as well as a Chartered Enterprise Risk Analyst with the Society of Actuaries, and a Family Enterprise Advisor designee. It was in pursuit of the actuarial designations that he developed an excitement for the practical applications of risk management through insurance. As an actuary, he is able to look “behind the curtain” of many insurance designs and strategies and use his expertise to really understand what is going on.
Assistant Vice President and Executive Director, LIMRA and LOMA Canada
Brent is Assistant Vice President and Executive Director for LIMRA and LOMA Canada. He joined LIMRA in 1996 and helped establish the Canadian office. In 2009, he assumed responsibility for LOMA Canada following the two associations’ merger. In his current role, he manages relationships with Canadian member companies, promotes the company’s products and services, and conducts presentations on industry issues and trends.
Prior to joining LIMRA and LOMA, Brent served in the Agency department of Manulife Financial. In his 20 years there, he helped to expand distribution through innovation to the traditional distribution system and supplemental channels, design and administer field compensation systems, and develop new products. He began his insurance career as an agent and became an agency manager for The Dominion Life Assurance Company of Canada.
Vice President, Operations and Account Executive, Page and Associates
Frank began his career in financial services in October 1987, helping families and business owners develop financial plans. After completing the CLU designation in 1993, he shifted the focus of his practice to the affluent and business owner-markets. He later took on the role of Branch Marketing Consultant in Sun Life’s largest Canadian branch office, working with the top 40 advisors to help them learn the function and application of new insurance and investment products. Subsequently, he worked in director and management consulting roles with several large financial services organizations, including CCH Canadian Inc., the Canadian Securities Institute and Sun Life.
Frank joined Page and Associates Ltd. in 2004. As Vice President, Operations and Account Executive, his focus is on managing the systems and processes that support the firm’s advisors. He also consults with advisors on cases involving their affluent and business-owner clients to deliver sound financial planning, tax and estate planning advice and portfolio management services.
Cassandra is a director in PricewaterhouseCoopers LLP’s Financial Services practice, working in the Assurance Group based in Toronto. She joined the firm in 2009 and has over 10 years of experience.
Her responsibilities include providing audit and advisory services to Canadian public companies and other regulated financial institutions, including life insurers, property and casualty insurers, as well as banks and asset management companies. She leads a range of insurance audits and IFRS 17 implementation assurance engagements with teams across Canada, and occasionally speaks about IFRS accounting developments at industry events. In addition, she has expertise in Canadian insurance regulatory filings, Sarbanes-Oxley compliance and requirements, and Public Company Accounting Oversight Board (PCAOB) Standards.
Registration
Early-Bird Rates (Register by August 14, 2023) LIMRA/LOMA Members: CD$2,400 + HST Non-members: CD$2,800 + HST
Regular Rates (Register after August 14, 2023) LIMRA/LOMA Members: CD$2,800 + HST Non-members: CD$3,200 + HST
Program fee includes three days of live instruction, group activities and discussions, plus program materials. Fee also includes breakfast and lunch each day.
Cancellation and Refund Policy:
All cancellation requests must be received in writing. These requests carry a CD$125 administrative charge. Full refunds minus the administrative fee will be granted only on written requests received by August 25, 2023. No refunds will be granted if the request is received after this date. If for any reason, a meeting is canceled, LOMA will refund the total registration fee. However, LOMA will not be responsible for any travel, hotel accommodations, or other costs incurred. Cancellation requests should be submitted to customer.service@limra.com.
2023 COVID-19 Health and Safety Protocols
Please check this page regularly for health and safety updates. Updated: [3/8/2023]
LIMRA and LOMA and LIC are committed to health and safety. We request that all conference and event attendees follow any and all applicable COVID-19 restrictions, rules, and safety requirements at the event that are either required by applicable law, rule or ordinance, or the event location. We thank you in advance for your patience and cooperation during these unprecedented times.
On-Site at the Event
Adhere to social distance protocols.
Wash hands frequently throughout the meeting.
Cover your nose and mouth when coughing or sneezing.
Comply with any protocol signage displayed.
Self-monitor and report any symptoms to meeting organizers immediately.
If you are having symptoms and need to seek medical attention, there will be a list of service options available.
If you test POSITIVE for COVID:
Notify the meeting organizer and if you choose to remain at the conference, self-quarantine in your room for at least three days, or until you receive a NEGATIVE test result.
Once you test NEGATIVE, you may return to the conference. Please wear a mask for the duration of the conference.
Report your status to the convening team so the proper contact tracing interview can be conducted.
Post Event
Notify event organizer if you test positive for COVID-19 up to 14 days after returning home.
Hotel / Venue
Manulife 200 Bloor Street East Toronto, Ontario M4W 1E5 North Tower, 12th floor, “Think Big Room”
If you receive any unsolicited or suspicious email or phone call about a hotel booking in conjunction with this meeting, our advice is not to click on it, but delete the email immediately. In the case of a phone call, never give out your credit card information. Our designated conference hotels will not call you unless you contact them first.
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