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The Rise of Bionic Banca through Digital Enablement

11/30/2022 10:30 AM HK - 11:30 HK
Webinar - Free to register
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Overview

Who Should Watch

Leaders in the life insurance and bancassurance space who are interested in how to better position their banca channels for future success, as well as identify key areas for transformation to scale their programs, thereby driving more sales and increasing productivity.

Highlights

Join the experts from BCG as they look at what needs to be done to design digital bancassurance strategies that will offer more personalized customer experiences.  Together they will look at the current state of the bancassurance industry, where the greatest opportunities lie, and how companies can reimagine their digital strategies to capitalize on those opportunities.  Attendees will also get insights into how they can use bionic bancassurance to optimize their distribution economics, expand their reach, and create a more personalized customer experience.

Key Takeaways from this webinar will include:

  • How to win the Future of Banca, including:
    • A review of customer behaviour and expectations of banks.
    • Why and how banks are in great position to help tailor their offers to consumer needs.
    • How to seamlessly blend digital and human touch points throughout the customer journey, in order to engage and convert customers while also ensuring that education, advice and purchase of products are embedded in these journeys.
    • How insurers can work with banking partners to nurture customers through journeys, harmonizing both digital and human channels to educate, advise and activate customers with respect to their insurance needs.
  • How to identify and take advantage of the potential to transform banca channels, including:
    • How move from isolated digital enablement initiatives to bionic transformation programs at scale
    • Designing multiple bionic initiatives executed with rigor across both partners of the banca relationship
    • Branch + Tele Opportunity: Creating end to end digital enablement within branch and tele channels to drive insurance sales to higher productivity levels
    • Online + Tele Opportunity: Enabling Online + digital channels to cross sell/upsell insurance products 

This session will be presented in English.

This event will take place at the following time:

  • 8:00 – 9:00 a.m. (India)
  • 9:00 – 10:00 a.m. (Myanmar)
  • 9:30 -10:30 a.m. (Indonesia, Thailand, Vietnam, Cambodia, Laos)
  • 10:30 -11:30 a.m. (Hong Kong, Malaysia, Philippines, Singapore, Taiwan)
  • 11:30 a.m. – 12:30 p.m. (Korea)

Presenters

Monica Wegner
Managing Director & Partner, BCG Sydney

Monica Wegner

Managing Director & Partner, BCG Sydney

Monica Wegner is a Managing Director & Partner in the Sydney office of The Boston Consulting Group. She is a core member of The Boston Consulting Group’s Financial Institutions, Consumer, and Marketing practices, and she leads BCG’s consumer insight work in Australia and New Zealand. She is also a global topic expert on Customer Centricity.

Since joining BCG in 2004, Monica has worked across a broad range of industries to help clients enhance customer insight and customer experience design, and she is a key contributor to BCG’s global consumer sentiment survey. Monica also has deep expertise in organizational transformation and change management in the consumer, financial services and travel and tourism sectors.

Over the course of her career, Monica has partnered with numerous clients to help them make fundamental changes to offset threats to their business model and drive the next phase of growth. She has supported many large-scale transformations end-to-end—from helping companies define where they want to go, to implementing the changes that get them there.  Monica has also taken on a number of roles at clients to help them drive their transformations, such as Head of Transformation for a travel organisation and General Manager,  Customer Experience at a retailer.

Carsten Schmidt-Jochmann, PhD.
Partner, BCG Hong Kong

Carsten Schmidt-Jochmann, PhD.

Partner, BCG Hong Kong

Carsten is a member of the firm's Global Financial Institutions, specializing in insurance, as well as the lead of the insurance TURN program at BCG GC.  He currently supports clients across Asia-Pacific on a range of strategy and transformation programs, from conceptual design all the way through to the management and implementation of the transformation.  Past projects have included leading the development of a shared service center to integrate all back office functions into a new separate business unit, assessing product portfolios to develop long term product strategy, risk modelling and risk methodology documentation, and building a market entry strategy for the employer benefit market.  Carsten holds a Master in finance and real estate from the European Business School, an MBA in insurance and a PhD. He also co-authored publications on topics such as sales success factors of tied agents and disruption in the auto insurance industry.

Pranay Mehrotra
Managing Director & Senior Partner, BCG Mumbai

Pranay Mehrotra

Managing Director & Senior Partner, BCG Mumbai

Pranay Mehrotra is a Senior Partner & Managing Director in the Mumbai office of The Boston Consulting Group and a member of the firm’s global Insurance leadership team.  Pranay has over 20 years of experience working with insurers across markets on growth strategy, go-to-market programs, sales excellence, operational and organizational transformation, new business build, M&As and digital business models.  His recent areas of focus include leading BCG’s work on the future of insurance distribution and the impact of digital and analytics on insurance business models. As a expert on Insurance distribution, he has worked with multiple insurers and banks on the evolution of their bancassurance models.

Contact us to learn more:

Megan Schwartz

International Operations Manager

LIMRA and LOMA

+1 860 298 3929

mschwartz@limra.com