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WINDSOR, Conn. May 6, 2021 – Sharon Scanlon, senior vice president, Customer Experience and Producer Solutions, Lincoln Financial Group, will kick off the 2021 LIMRA Marketing Conference, held virtually on June 2-3, 2021. In her opening remarks, she  will talk about how building a rewarding customer experience isn’t just about an intuitive website or a friendly voice on the phone — it’s about making a measurable impact on customers’ financial futures.

Ketty Trivedi, chief marketing officer, Prudential Group Insurance, will follow with a discussion on integrating and automating customer engagement to target, engage, activate and measure the customer journey, leveraging predictive analytics. Both speakers will then join Katie Bartling, vice president, Marketing Communications and Internal Sales, Sammons Financial Group, for a moderated interactive session addressing current key marketing issues.

On the second day of the conference, Americus Reed II, a professor of marketing at the Wharton School, will talk about creating and fostering “brand communities” that connect to deep levels of emotional and social affiliation, and cultivate lifelong loyalty with consumers.

The Marketing Conference draws hundreds of industry professionals involved in all areas of marketing — product, consumer, producer, digital and strategy. Attendees will learn the latest research and consumer insights as well as trends in digital communications, advertising and branding.

Additional highlights include:

Members of the press are welcome to attend the event at no cost. Please email media contacts below for more details.

For more information and to register online, please visit


About LIMRA®
Serving the industry since 1916, LIMRA helps to advance the financial services industry by empowering nearly 700 financial services companies in 53 countries with knowledge, insights, connections, and solutions. Visit LIMRA at

Media Contacts

Catherine Theroux

Director, Public Relations

Work Phone: (860) 285-7787

Mobile Phone: (703) 447-3257

Brooke Lacey

Senior Public Relations Specialist

Work Phone: (860) 298-3920

Mobile Phone: (413) 530-6184

Bailey Reed

Public Relations/Social Media Specialist

Work Phone: (770) 984-3788

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