Skip to content

COVID-19 has changed the world in so many ways. The way we work and interact with each other has changed dramatically. It also changed the life insurance industry. Because of social distancing, companies had to adjust their day-to-day operations to continue to serve their current and potential customers.

Video Segments


Importance of Building a Better Digital Customer Journey


How Companies Pivoted to Help Customers


COVID-19 Increased Direct-to-Consumer Life Insurance Sales

In This Episode

In our latest LIMRA Unplugged episode Kartik Sakthivel, LL Global chief information officer, and Brandon Carter, president of USAA Life Company, discuss findings from LIMRA’s 2020 Emerging Technology Executive Task Force and how USAA pivoted to help their customers during the pandemic. 

About LIMRA Unplugged

LIMRA Unplugged is a video podcast series designed to explore issues and trends within the financial services industry. The series combines LIMRA research with real-world insights to offer an in-depth understanding about market challenges and opportunities.

Media Contacts

Catherine Theroux

Director, Public Relations

Work Phone: (860) 285-7787

Mobile Phone: (703) 447-3257

Brooke Lacey

Senior Public Relations Specialist

Work Phone: (860) 298-3920

Mobile Phone: (413) 530-6184

Bailey Reed

Public Relations/Social Media Specialist

Work Phone: (770) 984-3788

Did you accomplish the goal of your visit to our site?

Yes No