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The COVID-19 Effect: High Tech With Human Touch to Optimize Life Insurance Customer Experience

Oct 23, 2020

Learn how COVID-19 is shaping the future of customer experience for life insurance.

The COVID-19 Effect: High Tech With Human Touch to Optimize Life Insurance Customer Experience

Oct 27, 2020

Learn how COVID-19 is shaping the future of customer experience for life insurance.

LIMRA Study Reveals High Satisfaction Rates by Life Insurance Claimants

WINDSOR, Conn., June 10, 2013 — A new LIMRA study shows that 95 percent of life insurance beneficiaries are “satisfied” overall with their claims experience, yet there is greater opportunity when they are “extremely satisfied.”

Amidst Continued Concerns About the Economy and COVID-19, Consumer Confidence in Life Insurance Industry at All-Time High

Nearly eight months into the pandemic, Americans’ concerns about COVID-19 and the U.S. economy persist. According to LIMRA’s latest Consumer Sentiment study, fielded in early October, nearly 3 in 5 consumers report being “very” or “extremely concerned” about the virus and half report this level of concern regarding the economy.

Even With Low Consumer Awareness, Robo-Advisor Potential Remains High

A new LIMRA study shows 81 percent of consumers were unfamiliar with the automated investment platforms, better known as “robo advisors.”

COVID-19 Drives Consumers to Seek Hybrid Experience When Buying Life Insurance

As the COVID-19 pandemic spread across the country, new research from LIMRA and Boston Consulting Group (BCG) finds 4 in 10 consumers purchased life insurance using a hybrid of online and consulting with a financial professional, an increase of 10 percentage points compared with life insurance purchases prior to the pandemic.

High-Performing Advisors: Drivers of Their High Margins

Jul 19, 2019

What characteristics and practices drive high-performing advisors?