Canadian Contact Centre Study Group
This study group, made up of executives and directors that oversee sales and service centers, meets annually to provide an opportunity for your sales and service centers to network among peers on challenges and best practices in areas such as operations, sales, technology, recruiting, training, turnover, and management. Attendees will also learn the latest LIMRA research on workforce and distribution issues. For more information on study group participation please contact the staff representative.
Target Membership: Heads of contact centres
Typical Topics Discussed: Contact centre management, staff development, administration issues.
Please contact your Member Relations Director for more information.