2015 Operational Strategies Conference

• Monday, November 23, 2015

  2:35 pm - 3:35 pm: BREAKOUT SESSIONS

---

Kimmo Kolari

For the past 18 years, Kimmo Kolari has been supporting B2C organizations throughout Europe and the Asia-Pacific region to deliver excellent customer communications, enhance customer experience, and drive efficiencies both in operational and marketing communication areas. Since joining Fuji Xerox Global Services in 2006, he has developed service offerings and improved end-customer communications for prominent banking and insurance institutions as well as house-hold names in the fast-moving consumer goods sector.

---

Colin Latchem

Colin Latchem is a highly regarded open- and distance-learning expert who helps organizations transform learning and development. He has over 30 years of experience leading and managing educational technology and educational change. In addition to his consultancy, Colin is the Asia-Pacific Corresponding Editor for the British Journal of Educational Technology, an Associate Editor of Distance Education, and a program tutor. He has been a professor, served on the Academic Programs Board of the Open Learning Australia consortium, and was national president of the Open and Distance Learning Association of Australia (ODLAA). Colin has authored several books, including Using ICTs and Blended Learning in Transforming TEVT; Distance and Blended Learning in Asia; Quality Assurance and Accreditation in Distance Education; and Leadership for 21st Century Learning. His book on leadership received the 2002 Mildred B. and Charles A. Wedemeyer Excellence in Distance Education Award. 

---

Sang Hui Lee

Sang Hui Lee joined the AIA group 23 years ago, where he has worked in various roles and countries including Japan, Hong Kong, Korea, and Thailand. He currently leads their Product Strategy, Marketing, Project Management Office, Unit Linked Business, and Vitality Projects in Thailand. He transferred to AIA Thailand in April 2011 as Chief Financial Officer and Executive Committee member. Mr. Lee previously spent 14 years with AIA Korea in key c-level roles, including Chief Investment Officer, Chief Financial Officer, Deputy CEO from 1997-2007, and CEO from 2007 to 2011. Under his leadership, AIA Korea implemented and expanded its multi-distribution platform. Mr. Lee joined the group in 1992 with ALICO Japan (now Met Life) and transferred to Hong Kong as Portfolio Manager in 1994 specializing in Korean investments. 

• Tuesday, November 24, 2015

  3:15 pm - 4:15 pm: Closing Keynote: Creating a Culture of Innovation

---

Sam McNeill, B.Mus.

Sam McNeill is one of Australia's most in demand young keynote speakers and facilitators. At just 30, he has delivered more than 300 keynotes, team-building workshops, gala awards evenings, and product launches in Australia, New Zealand, Singapore, Vietnam, Malaysia, and the USA. He is no stranger to the stage, having spent 5 years with Opera Australia in his youth. Other career highlights include performing at the Sydney Olympic Opening Ceremony and touring with performers such as Jimmy Barnes and Marsha Hines. Sam's professionalism and energy have led him to work with many of the best-known companies on the planet, including Coca-Cola, Fujitsu, HP, Microsoft, Spotify, and Virgin. He earned his Bachelor of Music Studies (majoring in classical voice) from the Sydney Conservatorium of Music.

---

Deepali Naair

As CMO, Deepali Naair leads the company’s brand, digital, analytics, e-commerce, and inventory sales. She is also a member of the Group Mahindra Sales & Marketing Academy, where she leads digital marketing training for Mahindra Group. Before joining Mahindra Holidays and Resorts India, Deepali was a marketing executive in the telecom, fast-moving consumer goods, and financial services industries at companies including L&T Insurance, HSBC Asset Management, BPL Mobile, and Marico. Forums throughout India and around the world have invited her to share her enthusiasm for digital marketing at numerous conferences and meetings. She has also been a jury member numerous times for AdClub’s EMVIES, EFFIES, and ABBYs; IAMAI Digital awards; and DMAi awards. In 2015, Deepali was awarded the DMAi’s Content Marketer of the Year award. She is a guest faculty at SPJain Institute of Management and Research and a keen social media advocate and participant.

• Tuesday, November 24, 2015

  10:00 am - 11:00 am: Strategic Succession Planning for Sustainable Growth

---

Hyung Chul (Andy) Park, MBA, Ph.D.

Hyung joined Mercer in 2005 as the leader of mutlinational practices, and became Market Leader and Representative Director of Mercer Korea in 2007. Hyung leads the advisory services for Korean multinational holding companies and group corporate strategy planning centers of Korean conglomerates. His focus is on human-captial related strategies, including those related to cross-border mergers and acquisitions. Before joining Mercer, Hyung was a senior consultant for Korean conglomerates at Anderson Business Consulting. Previously, he was a senior business analsyt at Daewoo Economic Researach Institute, the leading economic institute in Korea. He is also currently Chair of The Knowledge Committee and Lecture Committee of KCMC (the association for Korean CEOs of Multinational Companies); an adjunct professor on global leadership at Sung Kyun Kwan University; and a member of the committee on government performance evaluation. Hyung earned his BA and MBA from Yonsei University and Ph.D. from the University of Tennessee (USA).

---

Joydeep K. Roy, MBA

Joydeep has over 25 years of industry experience, primarily in senior business roles in insurance and banking. Before joining PwC India, he was Founder and CEO of L&T General Insurance Company Limited, which won the Model Insurer Award in Technology from Celent two years in a row. Earlier, Joydeep was part of the founding team of AIG’s Life Insurance JV in India, where he was Chief Distribution Officer for Life Insurance. He was selected by AIG as a part of their prestigious GMEDP program, which conducted projects around the globe. He has also worked for Standard Chartered Bank, Wipro, and Compaq Computer Asia Pte Ltd. Joydeep is a member of the CII National Committee for Insurance and Pensions, and served on the Board of Insurance Information Bureau (IIB). He was a founder and Director of the Financial Planning Standards Board and was one of the first CFPs in India. Joydeep was awarded the “Technology Leader of the Year” in 2011 by Asia Insurance Review and Celent. He is also a prominent speaker at national and international forums. He holds a degree in Mechanical Engineering and an MBA from IIM Calcutta.

• Tuesday, November 24, 2015

  1:30 pm - 2:45 pm: Executive Panel: Marketing & Connecting to the Customer of the Future

---

Michael Shin

Michael Shin is Chief Executive Officer, RGA Korea, and Senior Vice President, RGA Hong Kong, with executive oversight responsibility for all of RGA’s business activities in South Korea and Hong Kong. He is also Chief Marketing Officer for RGA Asia, with responsibility for all marketing activities in RGA’s Asia Pacific region.  His insurance industry experience spans nearly three decades. Prior to joining RGA in 2011, he served as Executive Vice President and Chief Marketing and Distribution Officer of New York Life Korea (now ACE Life), where his duties included being Head of Agency Distribution, Marketing, Product Design and Corporate Communication. He was also with Samsung Life Insurance South Korea, where he was Corporate Vice President, Channel Strategy and Planning, and Senior Vice President and Chief of Advisors and Financial Planning Center. Earlier, he spent more than 15 years with Prudential Financial Insurance, where he was Managing Director for the Asia market.  Michael received a Bachelor of Arts (B.A.) degree in economics and international business from the University of Wisconsin–Madison.

• Monday, November 23, 2015

  2:35 pm - 3:35 pm:

---

Ariel Talbi

Ariel Talbi helps B2C and B2B organizations optimize enterprise workforce performance and improve the customer experience. He has led major software implementations projects in large contact centers, and has served as consultant and trusted advisor to several tier 1 service providers in the Asia Pacific and the U.S. Ariel currently leads NICE’s APAC Workforce Optimization and Real-Time Solution lines of business. In this role he works with customers to realize their true potential in the front and back office — and ensure continuous improvement of their performance and operatio

---

Timothy Tay Huey En

A senior-level business and IT professional with a career spanning 30 years, Timothy leads Fuji Xerox’s regional insurance program. He consults with clients to develop and execute go-to-market strategies for insurers throughout the Asia-Pacific region. Timothy has worked in numerous other industries, including banking, payment, internet, transportation, systems integration, and healthcare. He has a degree in Economics and a Diploma in Asia Pacific Marketing from the National University of Singapore. He holds the following professional qualifications: FLMI, DGIRM, PgMP, PMP, PMI-ACP, ITIL, CGEIT, CRISC, CITPM, COMIT, TOGAF, BCP, and Lean Six Sigma. Timothy is also an adjunct lecturer on strategic IT planning at the National University of Singapore.

• Tuesday, November 24, 2015

  9:00 am - 10:00 am: Digital Thinking to Unite Sales and Operations

---

Hugh Terry

Hugh Terry is an experienced insurance professional with more than 20 years’ experience in the Asia Pacific region covering insurance companies, business consulting, and successful set-ups and exits from his own businesses. As the Founder of The Digital Insurer, the world’s largest knowledge community of more than 30,000 professionals interested in working together to accelerate the digital transformation of insurance, Hugh’s personal business objective is to help insurance and technology companies create and execute innovative business development strategies. Central to this is to anticipate and leverage trends in digital technologies, as these are having a profound impact on existing business models as well as opening up new opportunities. Hugh is an actuary by profession.

---

Ian J. Watts

Ian Watts leads the LIMRA and LOMA operations that help member companies in Asia, Latin America, Africa, and the Middle East achieve their business objectives. Prior to joining LIMRA and LOMA in 2013, he was Global COO at ACE Life International, where he was responsible for their day-to-day operations and new business development. He has held CEO positions in India and China for AIG and AIA, and has extensive global experience in the UK, EMEA and Latin America.