Who Should Watch
(Recorded May 20, 2016). Changing technology and consumer expectations are driving companies to revisit how they market, sell, and service. Whether it's phone calls or click to chat, service or sales, connecting with consumers is critical. The industry is looking to use contact centers in new ways to benefit both the consumer and the business.
- LIMRA Research on consumer digital expectations
- Trends in contact centers
- Use of online chat in financial services
This webinar was presented as part of LOMA’s Solutions for Industry Leaders Webinar Series.