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The Call for Contact: The Future of Contact Centers

5/20/2016 12:00 AM - 12:00 AM
Webinar

Overview

Who Should Watch

Highlights

(Recorded May 20, 2016). Changing technology and consumer expectations are driving companies to revisit how they market, sell, and service. Whether it's phone calls or click to chat, service or sales, connecting with consumers is critical. The industry is looking to use contact centers in new ways to benefit both the consumer and the business.

Key Takeaways

  • LIMRA Research on consumer digital expectations
  • Trends in contact centers
  • Use of online chat in financial services

This webinar was presented as part of LOMA’s Solutions for Industry Leaders Webinar Series.

Presenters

Norah Denley
Assistant Research Director, Technology Research, LIMRA

Norah Denley

Assistant Research Director, Technology Research, LIMRA

As part of LIMRA’s Distribution and Technology Research center, Denley is responsible for research in the areas of e-Marketing, social media and web analytics.

Prior to joining LIMRA in 2011, Denley worked at Hilton Worldwide in market research. She is a graduate of Smith College.

Contact us to learn more:

Norah Denley

Assistant Research Director, Technology Research

LIMRA

(860) 298-3924

ndenley@limra.com

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