Who Should Watch
Leaders in the life insurance industry who are interested in customer centricity.
Wayne Gretzky, arguably the greatest hockey player of all time, once famously said, “I skate to where the puck is going to be, not where is has been.”
These words resonate far beyond the rink. For the life insurance industry to thrive, carriers today must do more than just meet expectations – they must anticipate where those expectations will be in the future, and beyond that, they must wow customers with digital capabilities wrapped in a human experience.
In this upcoming webinar Jim Kerley, Managing Partner, Clearview Partners will moderate the conversation between Sureify’s CEO Dustin Yoder and Betty Schick, Senior Vice President and Chief Experience Officer, at AAA Life, as they discuss the growing importance of customer centric development. We will explore what customer-centricity means, how new ways of analyzing data can be used to anticipate customer expectations, and why a truly customer-focused digital solution will be the way of the future.