Who Should Watch
CXOs, senior leaders, and others customer experience professionals interested in learning how the COVID-19 pandemic influenced the customer experience. Registration is open to corporate office employees of LIMRA and LOMA member companies.
The life insurance industry was not immune to the significant changes the COVID-19 pandemic forced on the manner in which companies conduct their business. While many aspects of the life business were forced to adapt, of particular interest is how the pandemic influenced the customer experience. In this webinar, LIMRA and BCG will highlight findings from research examining the experiences across the customer journey for individuals who purchased and managed life policies after the onset of the pandemic. In addition, specific industry examples for critical touchpoints will be discussed.