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WINDSOR, Conn., March 25, 2021—One year into the pandemic, there is a heightened awareness of the importance of life insurance and the protection it can provide should the unexpected happen.

This is why the 2021 Life Insurance Virtual Conference, on April 12-14, is so important. Attendees will learn how the pandemic has impacted consumers and the life insurance industry. Speakers will discuss new ways to engage consumers to make sure all Americans get the coverage they need. LIMRA, LOMA, the American Council of Life Insurers (ACLI) and the Society of Actuaries (SOA) are collaborating to focus on how the COVID-19 pandemic will shape the future of the insurance industry.

The conference’s keynote speaker, John Hancock Insurance’s President and Chief Executive Officer Brooks Tingle will discuss how the ongoing pandemic has emphasized the need to make life insurance easier to buy and more engaging to own. He will also make a case for how the industry can help customers live longer, healthier lives with personalization, including addressing chronic health conditions.

The other keynote speaker, Duncan Wardle, former head of Innovation and Creativity for Walt Disney, will talk about the importance of creating a culture of innovation and an entrepreneurial spirit.

Additional topics on the program include:

• How Technology Is Innovating the Life Insurance Industry: Brittney Burgett, head of communications, Bestow, and Jacquline Morales, chief insurance officer, Bestow, will share ways the life insurance industry is evolving to meet the needs of the modern consumer. The session will examine how use of artificial intelligence-powered technology to automate life insurance underwriting is accelerating policy issuance from weeks to as little as five minutes.
• Regulatory and Legislative Landscape: ACLI’s Howard Bard, vice president, Taxes and Retirement Security, will moderate a panel with his colleagues Kimberly Ross, senior vice president, Federal Relations, Jim Szostek, vice president and deputy, Retirement Security, and Leah Walters, senior vice president, State Relations, to look at the regulatory and legislative landscape in 2021.
• How Life Insurers Adapted Operations During COVID: Jim Huffman, second vice president, LIMRA and LOMA, will talk with Neal Halder, chief underwriter, Principal Financial Group, and Kevin Oldani, senior vice president and chief underwriter, Hannover Re, about how their organizations not only survived but thrived in the COVID environment.
• Customer Experience: Todd A. Silverhart, corporate vice president and director, Research Quality & Performance, LIMRA, explores how companies are changing their customer experience practices with Nathalia Bellizia, managing director and partner, BCG Insurance Practice, and James Keating, assistant vice president, CX Strategy Lead, Life Ops, Lincoln.

In addition to the speakers, throughout the virtual conference there will be time to visit the solutions showcase and interact with industry experts and peers.

Members of the press are welcome to attend the event at no cost. Please email media contacts below for more details.

For more information and to register online, please visit: 2021 Life Insurance Virtual Conference.

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About LIMRA^®
Serving the industry since 1916, LIMRA helps to advance the financial services industry by empowering nearly 650 financial services companies in 51 countries with knowledge, insights, connections, and solutions. Visit LIMRA at www.limra.com.

About LOMA^®
Established in 1924, LOMA helps to advance the financial services industry by empowering more than 900 financial services companies in 63 countries with knowledge, insights, connections, and solutions. Visit LOMA at www.loma.org.

About the ACLI
The American Council of Life Insurers (ACLI) is the leading trade association driving public policy and advocacy on behalf of the life insurance industry. 90 million American families rely on the life insurance industry for financial protection and retirement security. ACLI’s member companies are dedicated to protecting consumers’ financial wellbeing through life insurance, annuities, retirement plans, long-term care insurance, disability income insurance, reinsurance, and dental, vision and other supplemental benefits. ACLI’s 280 member companies represent 95 percent of industry assets in the United States. Visit ACLI.com.

About the SOA
With roots dating back to 1889, the Society of Actuaries (SOA) is the world’s largest actuarial professional organization with more than 30,000 actuaries as members. Through education and research, the SOA's mission is to advance actuaries as leaders in measuring and managing risk to improve financial outcomes for individuals, organizations, and the public. The SOA's vision is that actuaries are highly sought-after professionals who develop and communicate solutions for complex financial issues. Visit soa.org.