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Claims Integration in Workplace Benefits

Kimberly A. Landry 3/4/2026

How are workplace benefits carriers connecting claims across product lines?

Summary

Claims integration — the process of using a claim on one workplace benefit to proactively identify possible claims on other products — can improve the customer experience and make sure employees obtain the full value from their benefits. How are carriers approaching this, and which strategies are most effective? To explore this topic, LIMRA surveyed 37 workplace benefits carriers in September and October 2025. Topics include types of integration, products included, limitations, administration and processing, managing the employee opt-in process, payment methods, and measuring outcomes and success.

This summary report shares highlights from the overall survey results. Participating companies can obtain a copy of the participant report, containing additional data, by contacting LIMRA.

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Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
klandry@limra.com


For more information, please contact klandry@limra.com.

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