Turn customer feedback into clearer insights and smarter decisions
Evaluate your customer experience for insights on customer satisfaction, loyalty, advocacy, and quality.
Customer Experience Programs
Learn what your customers truly value with their interaction with your firm. How does your company measure up on those items?
In-Force Experience:
- Score made up of four measures – Satisfaction, Advocacy, Loyalty, and Quality
- Overall, Company, and Distributor Experience
- Five Drivers – Ease of Doing Business, Meets Needs, Provide Peace of Mind, Provides Value, and Meets Expectation
- 35 additional questions to help pinpoint where improvements need to be made.
Shopping & Purchase Experience:
- Score made up of four measures – Satisfaction, Advocacy, Loyalty, and Quality
- Overall, Company, and Distributor Experience
- Five Drivers – Ease of Doing Business, Meets Needs, Provide Peace of Mind, Provides Value, and Meets Expectation
- 35 additional questions to help pinpoint where improvements need to be made.
Claimant Experience
- Satisfaction, Advocacy, and Loyalty are measured
- Claims experience measures and correlations to satisfaction and loyalty
- Primary contact ratings and correlations to satisfaction and loyalty
- Only life insurance companies in the normative database