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Insights & Trends

Beginning with this issue, you will be able to find many of the same great features and content previously found in Member Connection in this Trends & Insights section of MarketFacts — giving you access to our full menu of content in one publication. Enjoy your expanded issue of MarketFacts!

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Information Center Briefs

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Student Debt Repayment: Workplace Benefits Solutions

Several firms both traditional benefits plan providers and startups have launched retirement-minded solutions to assist workers with their student debt.  

Many Happy Returns? Examples of Insurers’ Work Arrangements

Some LOMA members have recently provided updates on their staff work arrangements.

Business Conservation Practices: Individual Annuities

LOMA polled members about contract retention practices, including reactive and proactive approaches.

Insurance Contact Centers: CSR Responsibilities, Training and Career Paths

How long is the training process for new hires in the contact center? How many tiers are in their career tracks? Find out more about customer service representatives’ roles and onboarding.

For research requests on these and other industry topics, contact LOMA's Information Center at

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